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Position Overview
Autodesk is transforming the construction industry with cloud solutions that enable customers to work smarter and prepare for the future. As an Adoption Specialist within the Emerging Business organization, you will help a high volume of small to mid-size customers adopt Autodesk Forma while supporting the rollout of new products and workflows such as Water activations.
This role focuses on structured, high-volume engagement supported by data insights, targeted outreach, and repeatable adoption motions. You will guide customers through early adoption, monitor engagement, and intervene when usage is low. You will provide actionable guidance, share best practices based on intended workflows, and ensure customers achieve meaningful value from their Autodesk investment.
You will report to the Emerging Technology Adoption Manager and collaborate closely with partners and internal teams to support retention, expansion and customer outcomes.
Responsibilities
Customer Engagement & Adoption Guidance
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Assess customer health and renewal risk using digital tools, reports and usage insights
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Support customers during onboarding, product changes, and new feature adoption with accurate and up-to-date product knowledge
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Provide customers with guidance that aligns with their workflows and intended use cases to help them achieve measurable outcomes
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Develop clear and simple Onboarding plans that outline objectives, recommended actions and value expectations
Driving Value, Growth and Expansion Readiness
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Support customers in getting the most value from their Autodesk solutions and recognize when their needs may require additional capabilities, partnering with internal teams where appropriate
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Recognize friction points or gaps in usage and recommend appropriate next steps
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Share customer trends and insights that help strengthen and scale adoption programs across the region
Internal Collaboration & Documentation
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Document customer engagement, actions, and opportunities thoroughly in Salesforce
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Work with internal teams and channel partners to deliver cohesive guidance and ensure aligned execution on customer objectives
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Support escalations by providing contextual insights and coordinating effective follow-up actions
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Contribute to the continuous refinement of scalable engagement motions and adoption playbooks
Minimum Qualifications
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Candidates must be fluent in English and have full professional proficiency in Arabic.
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Bachelor’s degree or equivalent experience
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Two to four years of AEC software knowledge and/or relevant AEC industry experience
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Two to four years in customer-facing roles
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Passion for technology with strong technical aptitude and willingness to learn new tools quickly
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Experience managing a high-volume account portfolio within structured processes
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Ability to handle escalated customer situations and communicate effectively across different organizational levels
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Strong organizational, follow-up, and time-management skills
Preferred Qualifications
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Degree in Engineering, Architecture, Construction Management, or related fields
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Experience supporting SaaS adoption or digital onboarding programs
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Familiarity with Autodesk Construction Cloud or similar technologies
Ideal Candidate
The ideal candidate is curious, proactive, and motivated by helping customers succeed with technology. You enjoy learning new capabilities as products evolve and can translate that knowledge into clear, actionable guidance. You are comfortable engaging with many customers across a variety of scenarios and can build relationships rooted in trust. Experience in the construction industry strengthens your ability to understand customer workflows and support meaningful adoption.
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Learn More
About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!
Salary transparency
Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.
Diversity & Belonging
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging
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