6 publicaciones de empleo destacadas de head of customer service en málaga málaga provincia (¡Están contratando!)

Team Lead SSP (Service Supporting Processes) German & English speaker
Rindus —Málaga, Málaga provincia
- Jornada completa
- Trabajo híbrido
- Inglés
- Desarrollo de software
- Agile
Team Lead Service Management (German/English speaker)
Rindus —Málaga, Málaga provincia
- Jornada completa
- Trabajo híbrido
- Inglés
- Desarrollo de software
- Agile
Partner Manager - Belgium
MultiSafepay —Málaga, Málaga provincia
- Jornada completa
- Trabajo híbrido
- Español
- Marketing
- Inglés
Solicitud rápida
7d
Head of Sales Card Present (Tap to Pay / Tap to Phone)
MONEI —Málaga, Málaga provincia
- Jornada completa
- Trabajo híbrido
- Español
- Ventas
- Inglés
Solicitud rápida
Senior Business Development Manager - Belgium
MultiSafepay —Málaga, Málaga provincia
- Jornada completa
- Trabajo híbrido
- Español
- Ventas
- Inglés
Solicitud rápida
Core Ledger Specialist
Avarda Group —Málaga, Málaga provincia
- Trabajo híbrido
- Español
- Informática
- Inglés
Solicitud rápida
6d

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Team Lead Service Management (German/English speaker)
Rindus —Málaga, Málaga provincia
Several years of proven experience in IT Service Management (ITSM) and initial leadership experience. Ensure clear communication and alignment of global…
Team Lead SSP (Service Supporting Processes) German & English speaker
Rindus —Málaga, Málaga provincia
Several years of experience in IT Support, Service Desk, or Ticket Process Management, along with initial team leadership experience.

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Team Lead SSP (Service Supporting Processes) German & English speaker

Rindus -
Málaga, Málaga provincia

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Detalles del empleo

Contrato indefinido | Jornada completa

Cualificaciones

Jira
Inglés
Soporte informático
Desarrollo de software
ServiceNow
Agile
Liderazgo
Alemán
Planes de seguridad del sistema

Descripción completa del empleo

Málaga

Full-time

Permanent employee

About us

Hey!

Get ready to set sails and navigate the rindus wave ️

We're rindus, a People company. We love IT professionals and our passion is to help and empower our crew to get the best out of themselves, unfold their full potential, and help them grow.

Because growth is in our mindset, we're doing it since 2017, closely with our European Partners, helping them shape their software development teams.

So far, we have 200+ crew members of 21 different nationalities sailing with us in the open seas. We ‘re expanding our team and looking for a new rinder to get on board. Are you the next to be reeled in?

About our partner

On behalf of our partner Douglas, we seek the best talent to join rindus. Douglas is a retail company for beauty, health and cosmetic products in 19 European countries. We are collaborating to improve their main product channel, their e-commerce. With the company headquarters in Düsseldorf (Germany), you will work in a distributed team from our office in Málaga (Spain).

What you'll be doing

Operational Process Ownership

Lead and continuously optimize day-to-day support processes (Incident, Request Fulfilment, and Knowledge Management).
Faster ticket resolution times and a significant workload reduction for downstream technical teams.

Team Leadership & Coaching

Manage, mentor, and develop the support process team (e.g., dispatchers, process specialists) while fostering a customer-first service culture.
A highly empathetic and efficient support team that delivers best-in-class user experiences.
Ensure clear communication and alignment of global strategies across other departments and the wider organization.

Shift-Left & Self-Service

Establish and maintain a comprehensive Knowledge Base and drive the adoption of self-service portals for end users.
Proactive ticket deflection, enabling users to solve common issues independently.

Tool Optimization & KPIs

Collaborate with the IT Platform team to continuously improve the ITSM platform (e.g., Jira Service Management) and track key service metrics (CSAT, SLA).
High transparency of support performance and continuously improving user satisfaction.
Support Team Leads and Heads of Department by providing insights on budgets, SLAs, and KPIs.

What you'll bring

Several years of experience in IT Support, Service Desk, or Ticket Process Management, along with initial team leadership experience. (Essencial)
Solid understanding of ITIL support processes (specifically Incident, Request, and Knowledge) and agile working methods. (High)
Proficient experience with modern ticket and collaboration tools (e.g., Jira Service Management, Confluence, or ServiceNow). (Important)
Structured and analytical approach combined with high empathy for end-user needs. (Critical)
Professional proficiency in English & German is required

What we offer

Being part of dynamic and highly motivated international multicultural team of skilled professionals.
️ Competitive compensation package.
️ Flexible working model: You can choose the work model that fits your lifestyle (At office, hybrid or full remote)
Flexible schedules with core working hours.

✔️ Private health insurance from day 1.

Gym Sponsorship.

✏️ English and German language classes.
✊ A young and ambitious team that knows when to work but also when to have fun (Pizza day, Summer event, Malaga Tech Games, etc).

Do you feel like applying? Navigate #TheRindusWave

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