7 publicaciones de empleo destacadas de english italian en málaga provincia (¡Están contratando!)

Customer Operations Specialist - Italian Speaking
Avarda Group —Málaga, Málaga provincia
- Español
- Inglés
- Servicios financieros
Solicitud rápida
7d
Coordinator Digital (m/f/d) - Bilingual (German & English)
SIXT Spain —Málaga, Málaga provincia
- 19.200 € al año
- Jornada completa
- Teletrabajo
- Español
- Ventas
- Servicio al cliente
- Teletrabajo opcional
Solicitud rápida
5d
Legal Counsel (Italian-speaking)
Avarda Group —Málaga, Málaga provincia
- Trabajo híbrido
- Inglés
Solicitud rápida
Italian Game Tester
Localsoft, S.L. —Málaga, Málaga provincia
- Inglés
Solicitud rápida
GUCCI Client Advisor - Marbella
Gucci —Marbella, Málaga provincia
- Disponibilidad fin de semana
- Inglés
11h
Customer Service Agent
Sector Alarm Spain —Fuengirola, Málaga provincia
- Disponibilidad fin de semana
- Español
- Servicio al cliente
- Inglés
Solicitud rápida
Technical Account Manager
Netskope —Málaga, Málaga provincia
- Teletrabajo
- Español
- Ventas
- Inglés

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Coordinator Digital (m/f/d) - Bilingual (German & English)
SIXT Spain —Málaga, Málaga provincia
Customer Orientation You have an excellent ability to understand and anticipate customer needs, ensuring their satisfaction with every interaction.
19.200 € al año
Solicitud rápida
5d

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Customer Operations Specialist - Italian Speaking

Avarda Group
Málaga, Málaga provincia

Solicitud rápida

Detalles del empleo

Hace 7 días

Cualificaciones

Español
Centro de llamadas
Inglés
Servicios financieros
Italiano

Descripción completa del empleo

As a Customer Operations Specialist, you will be at the heart of Avarda Bank’s customer experience, acting as the first point of contact for our Italian and Spanish customers across multiple digital and voice channels. You’ll play a critical role in delivering seamless support, resolving inquiries. Furthermore, you play a key role in analyzing customer financial information, making final credit decisions beyond automated scoring, and engaging with overdue customers to safeguard portfolio quality.

Key Responsibilities

Customer Interaction & Support

Handle inbound calls, emails, and chat inquiries with professionalism and empathy, providing clear and accurate information regarding credit agreements, account status, and product features.
Proactively identify customer needs and offer tailored solutions, ensuring a frictionless experience across all touchpoints.

Issue Resolution & Complaint Management

Investigate and resolve customer issues efficiently, escalating complex cases to second-line support or technical teams when necessary.
Manage complaints with assertiveness and care, ensuring compliance with internal procedures and regulatory standards.

Operational Excellence

Maintain up-to-date records of customer interactions in our CRM system, ensuring all written cases are handled within agreed SLAs.
Collaborate with cross-functional teams (e.g., Risk, Compliance, Product) to improve processes and enhance customer journeys.

Review the underwriting process

Ensure accuracy, quality, and risk‑appropriate decision‑making in the underwriting process.
Analyse bank statements, credit bureau reports, income documentation, and other relevant materials.
Make final credit decisions according to internal credit policy and risk appetite.

Qualifications & Experience

Fluent in Italian and Spanish (spoken and written) – this is essential. Comfortable using English in business contexts, meetings, and documentation
Proven experience in customer support, preferably within a fintech, digital bank, or financial services call center environment.
Knowledge of credit card products, consumer lending, and digital banking operations is preferable.
Strong communication skills, both verbal and written, with the ability to adapt to different customer profiles.
Proactive and curious approach to learning and process optimization.
Assertive and empathetic when handling sensitive customer cases or complaints.

What we offer

Private health insurance focused on employee wellbeing.
Meal vouchers and flexible compensation plan.
An international, professional, and collaborative work environment.
Office perks such as snacks and regular company events.

Solicitud rápida

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english italian empleos en málaga provincia

Customer Operations Specialist - Italian Speaking

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