20 publicaciones de empleo destacadas de lead customer success manager en madrid, md (¡Están contratando!)

Customer Success Manager - Airline or Airline Catering 80-100% (Europe, 100% remote)
LimeFlight —Madrid, Madrid provincia
- Jornada completa
- Teletrabajo
- Informática
- Inglés
- Grado
Customer Success Manager Senior
Orquest - Retail Smart Planning —Madrid, Madrid provincia
- Jornada completa
- Teletrabajo
- CRM software
- Español
- Microsoft Excel
Solicitud rápida
Healthcare Solutions and Partnerships Manager - Iberia
Ferring Pharmaceuticals, Inc. —Madrid, Madrid provincia
- Jornada completa
- Inglés
- Máster
- Desarrollo de negocios
11d
Customer Marketing Manager On Trade
Diageo —Madrid, Madrid provincia
- Jornada completa
- Español
- Microsoft Excel
- Ventas
Customer Experience Manager
BYD Europe —Madrid, Madrid provincia
- CRM software
- Ventas
- Marketing
Senior Customer Success Manager - Multi-lingual
Vonage —Madrid, Madrid provincia
- Español
- Inglés
- APIs
Solicitud rápida
2d
Strategic Partnership Manager
BMC Software —Madrid, Madrid provincia
- Español
- Ventas
- AWS
6d
Manager, Loyalty Operations – France & Western Europe
Radisson Hotel Group —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Marketing
- Inglés
- Hotel
Solicitud rápida
Senior Digital Product Manager - Europe
Western Union —Madrid, Madrid provincia
- Plan de pensiones
9d
Event Program Manager, Customer Engagement Programs
AWS EMEA SARL (Spain Branch) —Madrid, Madrid provincia
- Jornada completa
- Investigación
- AWS
- Project management
22h
Customer Success Manager
3Shape —Madrid, Madrid provincia
Head of Sales Iberia
The Peninsular and Oriental Steam Navigation Company —Madrid, Madrid provincia
- Jornada completa
- Español
- Ventas
- Inglés
Solicitud rápida
Information Security Project Manager (m/f/d)
Liebherr IT Shared Service Centre Ibérica, S.L. —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Informática
- Inglés
- Máster
Senior Channel Manager
Broadvoice | GoContact —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- CRM software
- Español
- Ventas
Solicitud rápida
Associate Manager, Travel Operations
IE University —Madrid, Madrid provincia
- Jornada completa
- Microsoft Excel
- Inglés
- Oficina
FTC Program Manager, SWA, EU SWA OPS First Mile & Integration
Amazon EU SARL (Spain Branch) —Madrid, Madrid provincia
- Jornada completa
- Microsoft Excel
- Microsoft Access
- Inglés
Manager, Business Development Europe
Array Technologies —Madrid, Madrid provincia
- Jornada completa
- CRM software
- Español
- Ventas
Solicitud rápida
Senior Migrations Product Manager
Shine —Las Matas, Madrid provincia
- Español
- Sistemas ERP
- Inglés
Solicitud rápida
CRM Lead Coordinator
Audemars Piguet —Madrid, Madrid provincia
- Jornada completa
- CRM software
- Español
- Ventas
Solicitud rápida
Regional Sales Manager
Pandora Jewelry —Madrid, Madrid provincia
- Jornada completa
- Español
- Merchandising
- Inglés

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Customer Success Manager - Airline or Airline Catering 80-100% (Europe, 100% remote)

LimeFlight
Madrid, Madrid provincia

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Detalles del empleo

Jornada completa

Cualificaciones

Francés
Informática
Inglés
Grado
B2B
Administración y dirección de empresas
Relaciones Laborales
SaaS
Ciencias empresariales

Descripción completa del empleo

Join our fully remote, mission-driven team dedicated to pioneering sustainable inflight service management. Work on innovative technology solutions with global impact, collaborate within a diverse, international environment, and continuously enhance your skills through ongoing learning opportunities.

Headquartered in Zurich, Switzerland, with team members across 11 countries, we offer a dynamic and engaging company culture that celebrates creativity, collaboration, and inclusion.

About the role

We are looking for a dynamic and customer-focused Customer Success Manager (CSM) to join our team.

In this role, you will own a portfolio of airline customers and be responsible for driving long-term customer success, retention, and growth. You will act as a trusted advisor to key stakeholders, ensuring that customers realise measurable value from LimeFlight while continuously identifying opportunities to expand their usage.

This is not a purely operational role you will take ownership of customer outcomes and proactively manage relationships.

Fluency in French is a strong plus to support our international customer base.

Key responsibilities

Strategic Customer Ownership

Own and manage a portfolio of key airline customers
Build strong, trust-based relationships with stakeholders across operations, IT, and management
Act as a strategic partner, aligning LimeFlight capabilities with customer business objectives
Lead regular business reviews and management meetings

Customer Value & Growth

Monitor customer health, adoption, and satisfaction
Identify upsell and cross-sell opportunities (e.g. modules, integrations, services)
Drive retention and expansion revenue within your customer portfolio
Actively contribute to renewal processes and commercial discussions

Implementation Oversight

Support onboarding and implementation phases as a strategic counterpart
Guide customers through integrations, data setup, and adoption best practices
Collaborate with implementation teams to ensure a smooth transition into run mode

Training & Enablement

Deliver targeted training sessions and workshops (remote & on-site)
Enable customers to adopt new features and optimize their processes
Promote best practices and continuous improvement

Cross-functional Collaboration

Work closely with various teams
Act as the voice of the customer internally
Provide structured feedback to influence product development

Key competencies

Minimum of 3–5 years of experience in the Airline Industry or Airline Catering Industry
Experience working with SaaS products or complex B2B software solutions is a plus
Bachelor's degree in Business Administration, Information Technology, or a related field
Strong stakeholder management and communication skills
Ability to manage multiple customer relationships in a fast-paced environment
Commercial mindset with a focus on value creation and growth
Proactive, ownership-driven approach to customer success
Highly organised and reliable

Language

Fluent in English
French is a strong plus

Expected Travel Needs

You should be willing to travel up to 20% a year to customer on-site visits.

Hiring Process

Recruiter Screen (45 mins)
Interview with Hiring Manager (1 hour)
Discussion with founder(s) and peer(s)

LimeFlight is proud to be an equal opportunity employer.

We are committed to creating an inclusive environment where everyone regardless of race, ethnicity, gender identity or expression, sexual orientation, age, disability, religion, or background can thrive and do their best work.

Join us and be part of a team committed to shaping a zero-waste future for aviation, where your ideas and passion truly matter.

Let’s talk!

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lead customer success manager empleos en madrid, md

Customer Success Manager - Airline or Airline Catering 80-100% (Europe, 100% remote)

Customer Success Manager Senior

Healthcare Solutions and Partnerships Manager - Iberia

Customer Marketing Manager On Trade

Customer Experience Manager

Senior Customer Success Manager - Multi-lingual

Strategic Partnership Manager

Manager, Loyalty Operations – France & Western Europe

Senior Digital Product Manager - Europe

Event Program Manager, Customer Engagement Programs

Customer Success Manager

Head of Sales Iberia

Information Security Project Manager (m/f/d)

Senior Channel Manager

Associate Manager, Travel Operations

FTC Program Manager, SWA, EU SWA OPS First Mile & Integration

Manager, Business Development Europe

Senior Migrations Product Manager

CRM Lead Coordinator

Regional Sales Manager

Quiero recibir la alerta de empleo más reciente de lead customer success manager en madrid, md

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