19 publicaciones de empleo destacadas de fraud analyst en madrid madrid provincia (¡Están contratando!)

Transaction Review Analyst
Ria Money Transfer (Dandelion) —Alcobendas, Madrid provincia
- Trabajo híbrido
- Servicio al cliente
- Inglés
- Microsoft Office
- Seguro dental
- Seguro oftalmológico
Solicitud rápida
6d
Data Scientist - Fraud Detection
Prima —Madrid, Madrid provincia
- De 45.000 € a 65.000 € al año
- Trabajo híbrido
- SQL
- AWS
- Machine learning
- Teletrabajo opcional
- Abono gimnasio
Solicitud rápida
CTI Senior Analyst - Santander Digital Services
ISB Santander Global Technology and Operations, S.L. —Boadilla del Monte, Madrid provincia
- Jornada completa
- Español
- Informática
- Inglés
- Abono gimnasio
- Seguro de vida
Accounting & Finance Analyst
Lynx —Madrid, Madrid provincia
- Trabajo híbrido
- Microsoft Excel
- Inglés
- Contabilidad
- Seguro de vida
Solicitud rápida
Overseas Contractor
LTM —Madrid, Madrid provincia
- CRM software
- Salesforce
- APIs
Solicitud rápida
Senior Site Contract Associate - IQVIA Biotech
IQVIA —Madrid, Madrid provincia
- Jornada completa
- Investigación
- Microsoft Office
- Grado
- Teletrabajo opcional
M&A Lead Analyst Madrid
Vestas —Madrid, Madrid provincia
- Jornada completa
- Microsoft Excel
- Inglés
- Seguro de vida
Finance Transformation Analyst
Getnet —Madrid, Madrid provincia
- Trabajo híbrido
- Español
- Informática
- Sistemas ERP
- Seguro dental
- Seguro de vida
Solicitud rápida
8d
Financial Analyst
OneTrust —Madrid, Madrid provincia
- CRM software
- Microsoft Excel
- Project management
Solicitud rápida
Head of BFSI Solutions
Neurons Lab —Madrid, Madrid provincia
- Jornada completa
- Teletrabajo
- Azure
- Ventas
- Máster
1d
Senior Financial Analyst
OneTrust —Madrid, Madrid provincia
- CRM software
- Microsoft Excel
- Project management
Solicitud rápida
IT Specialist — Data & Solution Architecture (CSL)
Getnet —Madrid, Madrid provincia
- Azure
- Informática
- AWS
- Seguro dental
- Seguro de vida
Solicitud rápida
Senior Business Consultant
LTM —Madrid, Madrid provincia
- De 70.000 € a 92.000 € al año
- Salesforce
- Inglés
- Investigación
Solicitud rápida
Senior Manager - Global KYC Policy & Governance
Eclerx —Madrid, Madrid provincia
- Jornada completa
- Español
- Oficina
- Grado
1d
Senior Analyst, PS Resourcing & Delivery Excellence
OneTrust —Madrid, Madrid provincia
- Microsoft Excel
Solicitud rápida
Onboarding Analyst - EIS
Ebury —Madrid, Madrid provincia
- Inglés
- Oficina
- Servicios financieros
Solicitud rápida
8d
Senior Sales Strategy Analyst
OneTrust —Madrid, Madrid provincia
- Ventas
- Salesforce
- Grado
Solicitud rápida
4d
Manager of Global Cyber Defense
Celonis —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Azure
- Informática
- Inglés
- Vacaciones pagadas
Product Lead - Front Office - (CX, Sales, Service Marketing, Commerce)
Celonis —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Ventas
- Inglés
- Oficina
- Vacaciones pagadas

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Transaction Review Analyst

Ria Money Transfer (Dandelion) -
Alcobendas, Madrid provincia

Solicitud rápida

Detalles del empleo

Hace 6 días

Beneficios

Seguro dental
Seguro oftalmológico

Cualificaciones

Francés
Servicio al cliente
Centro de llamadas
Inglés
Microsoft Office
Gestión de compliance
Grado
Habilidades de comunicación

Descripción completa del empleo

Description

Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.

We believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are. One customer, one family, one community at a time.

ABOUT THIS ROLE
We are actively looking for a dynamic and customer-focused individual who can join our team as a
Customer Care Representative in the Transaction Review Department. As the first line of compliance,
you will play a key role as the resolution point for customers and agents’ inquiries. In this essential
position, you will serve as a trusted advisor, providing exceptional service and support to address
their inquiries, resolve issues, and ensure their overall satisfaction.
Your primary responsibility will be to interact with customers and agents in a professional and
courteous manner, effectively from a compliance perspective. You will listen attentively to their
concerns, demonstrating empathy and understanding, while proactively offering solutions to meet
their needs.
As a Customer Care Representative inside Transaction Review Group, you will, not only, utilize your
strong communication skills, but also your compliance knowledge to resolve the incoming inquiries
from our customers and agents. Your ability to navigate customer inquiries with ease and efficiency
will be crucial in delivering seamless and satisfying customer experience and at the same time
complying with regulatory and internal rules.
Overall, this role is a hybrid between Transaction Review Analyst and Customer care representative to
resolve during the call the issues related to Compliance such as performing interviews to detect and
prevent any risk related to Money Laundering, Terrorism Financing and fraud.

ROLES & RESPONSIBILITIES

Resolves inquiries related to compliance via Phone, system email and internal system
(FxClient).
- Perform interviews (create fraud questionnaire and fraud ID)
- Release or cancel transactions
- Unblock Customers
- Modify customer information
- Guide agent and customer about compliance rules
- Resolve product or service problems by clarifying the customer's complaint; determining the
cause; selecting and explaining the best solution to solve the problem; expediting correction
or adjustment; following up to ensure resolution and escalating the issue if necessary.
- Recommend changes that may be needed to management by collecting customer
information and analyzing customer needs.
- Contributes to the TRG team by assisting in accomplishing department goals.
- Keeping up to date with all the new changes and information which may be relevant to your
position, you need to be knowledgeable.
- Follows all internal procedures and policies
- Completes assigned tasks and shift responsibilities daily
- Maintains customer satisfaction at high levels.
- Ensure the quality of call standards are met for the department

POSITION REQUIREMENTS

College level, preferably Bachelor's degree in any course.
- Good knowledge of MS Office and Internet Explorer.
- At least 1 year´s work experience in call center and/or compliance positions.
- Advanced level of English & French
- Strong customer service orientation.
- Excellent communications skills (both oral and written).
- Team worker.
- Attention to detail.
- Flexibility regarding work schedule.
- Any other language is a plus.

PERKS & BENEFITS

Medical, Dental & Vision Insurance
Employee Stock Purchase Plan
Paid Vacation / Sick Leave
Hybrid Work Schedule
Tuition Assistance
Corporate gatherings, team bonding events, and much more

Solicitud rápida

Refina tu búsqueda

fraud analyst empleos en madrid madrid provincia

Transaction Review Analyst

Data Scientist - Fraud Detection

CTI Senior Analyst - Santander Digital Services

Accounting & Finance Analyst

Overseas Contractor

Senior Site Contract Associate - IQVIA Biotech

M&A Lead Analyst Madrid

Finance Transformation Analyst

Financial Analyst

Head of BFSI Solutions

Senior Financial Analyst

IT Specialist — Data & Solution Architecture (CSL)

Senior Business Consultant

Senior Manager - Global KYC Policy & Governance

Senior Analyst, PS Resourcing & Delivery Excellence

Onboarding Analyst - EIS

Senior Sales Strategy Analyst

Manager of Global Cyber Defense

Product Lead - Front Office - (CX, Sales, Service Marketing, Commerce)

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