10 publicaciones de empleo destacadas de research en nuevo baztán madrid provincia (¡Están contratando!)

Client Services (Hybrid GSD Role)
Smiths Group —Torrejón de Ardoz, Madrid provincia
- Jornada completa
- Español
- Azure
- Servicio al cliente
Solicitud rápida
7d
Robotics Software Engineer
ARQUIMEA —Torrejón de Ardoz, Madrid provincia
- Trabajo híbrido
- Informática
- DevOps
- Inglés
Solicitud rápida
13d
Plant Manager Premix
dsm-firmenich —Alcalá de Henares, Madrid provincia
- Español
- Inglés
- Manufactura
Market Intelligence Manager
Kardex Sistemas S.A.U. —San Fernando de Henares, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Marketing
- Inglés
- Investigación
- Plan de pensiones
Solicitud rápida
Senior Robotics Researcher/Engineer – Computer Vision
ARQUIMEA —Torrejón de Ardoz, Madrid provincia
- Trabajo híbrido
- Informática
- Inglés
- C++
Solicitud rápida
13d
Sales Manager
Veolia —Rivas-Vaciamadrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Español
- Ventas
- Salesforce
Solicitud rápida
14d
Payload Systems Engineer – Satellite Communications
ARQUIMEA —Torrejón de Ardoz, Madrid provincia
- Trabajo híbrido
- Español
- Inglés
- Máster
Solicitud rápida
Risk Manager
Sinclair —San Fernando de Henares, Madrid provincia
- Trabajo híbrido
- Inglés
- Máster
Senior Software Engineer – Robotic Distributed Systems
ARQUIMEA —Torrejón de Ardoz, Madrid provincia
- Trabajo híbrido
- Informática
- Inglés
- Investigación
Solicitud rápida
1d
5G CN & Network Senior Engineer - IRIS2
HISPASAT S,A. —La Poveda, Madrid provincia
- Jornada completa
- Inglés
- Investigación
- Máster
Solicitud rápida

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Robotics Software Engineer
ARQUIMEA —Torrejón de Ardoz, Madrid provincia
The role therefore involves a tight feedback loop between real robotic platform development and the evolution of the underlying actuation ecosystem, with the…
Solicitud rápida
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Embedded Systems Software Engineer
GMV —Tres Cantos, Madrid provincia
You will have the opportunity to work on cutting-edge technological projects, contributing to software development, the definition and implementation of…

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Client Services (Hybrid GSD Role)

Smiths Group -
Torrejón de Ardoz, Madrid provincia

Solicitud rápida

Detalles del empleo

Jornada completa
Hace 7 días

Cualificaciones

Español
Azure
Servicio al cliente
Sistemas ERP
Inglés
Sistema operativo Windows
Android
Hardware de ordenador
Help desk

Descripción completa del empleo

Company Description

About Us

Founded in 1917, John Crane is a global leader in the design, manufacturing, and engineering of mission critical flow control solutions for increased efficiency, emission reductions and energy transformation. Our products include mechanical seals and systems, couplings, bearings, filtration systems and predictive digital monitoring technologies. John Crane customer service is accessed through a global network of more than 200 global sites in over 50 countries employing more than 6,000 employees worldwide. We partner with our customers and help them meet the latest environmental standards and keep their operations safe and controlled.

John Crane is part of Smiths Group, For over 170 years, Smiths has been improving our world through smarter engineering. Our technology benefits millions of people every day – making travel safer, supporting sustainable energy transition, efficiently heating, cooling our homes, and helping our world stay connected.

Job Description

Responsible for technical support to Smiths employees pertinent to personal computing devices, associated software on a variety of IT applications and systems, ensuring that the defined customer care philosophy is adhered to and driving efficiency, effectiveness, and customer satisfaction to BIS customers

Identify, log, research and resolve technical problems or requests and ensure support incidents are resolved within standard BIS SLT’s

Provide 2/3 responds to phone calls, emails and web form requests for technical support and attempt to resolve on first contact

Monitor incidents or requests to ensure a timely resolution

Provide technical support to all BIS services (including WinTel, LAN team, PMO, ERP and Service Management) as required to ensure successful service delivery across Smiths

Support for all Smiths Projects and Initiatives as required to ensure successful implementation across Smiths

Collaborate with vendors and service providers at their sites assigned, as required to ensure IT infrastructure and computer systems are properly maintained

Has knowledge of commonly - used concepts, practices, and procedures of the help desk industry.

Key Responsibilities:

Provide on-site support to the business units in a professional and detail-oriented method, including desk side support and working directly with clients when it’s necessary

Provision and manage personal computing devices per the BIS standards and policies

Support the OS installation, troubleshooting and support of all Windows PC, laptops / desktops / workstations, as well as iPhone & Android cell phone support

Provide 2/3 Level 1 remote technical support to all Smiths employees

On 2/3 shift, receive and log all phone calls, emails and web forms within the service desk tracking system and attempt to resolve incidents or requests on first contact, when possible, prior to escalating to Level II Support

Evaluate issues by interpreting end - users problem descriptions to determine resolution or best course of action

Manage tickets and tasks to BIS standards and ensure BIS SLT targets are met

Identify problem trends and report to Global Service Desk Manager for further analysis

Assist in creating and supporting the implementation of new technologies and services in Windows 10 & 11 and managing BIS initiatives and projects as required

Monitor and ensure responses to incidents and service requests are within specified Service Level Agreements

Provide support to Manufacturing to environment for hand scanners, label printers and other manufacturing devices connected via network

Provide technical support and expertise to other Client Services Supervisors, regions, sites, and BIS / Businesses projects

Assist the Client Services Supervisors & Managers in the creation, implementation and maintenance of policies, procedures, and associated training plans

Create/Maintain documentation as required

Ensure the defined customer care philosophy that drives customer satisfaction is adhered to Support Asset Management for all Client Service devices

Availability to travel to support other Smiths locations by car or air as required.

Qualifications

Experience in a customer service oriented, customer support environment and IT service desk environment desire.
Experience in hardware, software, operating systems, networking, remote connectivity knowledge and Workstation management support
Experience with Windows10 Microsoft Business Products, LAN/WAN, Microsoft O365 products (Teams, Azure, Outlook).
Ability to learn effectively and retain information; ability to understand and follow written and oral instructions.
Organize and manage multiple tasks and priorities.
Establish and maintain effective working relationships with those contacted in the course of work.
Strong communication and collaboration skills
Knowledge of ITIL Service Delivery processes
Maintain confidentiality of information; communicate effectively with the more difficult customers.
Bilingual language skill, Spanish / English
Need to be able to travel to other site(s).

Solicitud rápida

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research empleos en nuevo baztán madrid provincia

Client Services (Hybrid GSD Role)

Robotics Software Engineer

Plant Manager Premix

Market Intelligence Manager

Senior Robotics Researcher/Engineer – Computer Vision

Sales Manager

Payload Systems Engineer – Satellite Communications

Risk Manager

Senior Software Engineer – Robotic Distributed Systems

5G CN & Network Senior Engineer - IRIS2

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