As part of our growth, we are hiring a Global Key Account Manager (m/f/d) to join our Service KAM Team, reporting to the Director Global Service KAM. In this role, you will be responsible for developing and implementing service strategies, managing customer relationships, and identifying new business opportunities.
Working closely with all Service areas, Sales, Operations, Legal and Technical Departments, you will develop various strategies to drive sales growth, ensure customer satisfaction, promote the company's services, and achieve win-win claim settlements with assigned clients.
YOUR TASKS:
- Working together as part of the Service KAM Team, reporting to Director Global Service KAM, the Customer Account Manager is responsible for developing and implementing service strategies, managing customer relationships, and identifying new business opportunities
- You would work closely transversally with all service areas, operation, sales, legal and Technical Departments to develop various strategies
- Your role would be to drive sales growth, ensure customer satisfaction, and promote the company's services and win-win claim settlements to the assigned clients
- High level point of contact for clients, providing coordinated communication (one voice), access to the company’s products and services
- Manage and develop relationships with clients to understand their business, risks, and opportunities, and build a personal rapport with client contacts in order to be seen as a trusted advisor
- Define strategy for assigned accounts (constant process)
- Review client financials and regularly meets with senior executives to understand their longer-term strategies. Lead High Level Operation / Technical Forums with client leadership
- High Level mediation in escalation/claims looking for win-win compromises
- Identify Relevant Sales opportunities, promote organization awareness and to ensure profitable business.
- Negotiation the Major Technical Issues Agreements (warranty extension, etc…) and frame agreements.
- Ensure client instructions / contractual obligations are executed in a timely and accurate manner
YOUR PROFILE:
- Engineering Degree or similar
- Microsoft office, Excel, Power Point
- 10 years experience in Service Operations
- Proficiency in English
- Proactive, great team player and humble person
- Result oriented, resilient, responsible and organized person
- Empathic person and able to find win-win compromises
YOUR BENEFITS
In addition to the opportunity to make our world a little more sustainable, we offer you:
- Some offers may vary by location
Nordex adheres to a policy of equal employment opportunity. All employment decisions are made without regard to religion, age, sex, color, national origin, handicap, or other protected class and are in full compliance with all federal and state laws.
