20 publicaciones de empleo destacadas de digital customer support en remoto (¡Están contratando!)

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- Jornada completa
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- Inglés
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Join Our Talent Pipeline for Product Owners!
Nuvolar —En remoto
- Teletrabajo
- Español
- Microsoft Excel
- Inglés
- Teletrabajo opcional
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Client Success Partner - Enterprise
360Learning —En remoto
- Jornada completa
- Teletrabajo
- Inglés
- Máster
- Habilidades de comunicación
- Teletrabajo opcional
Head of Content (Remote - Work from Anywhere)
Xapo Bank —En remoto
- Jornada completa
- Teletrabajo
- Liderazgo
- Teletrabajo opcional
Solicitud rápida
Field Marketing Associate / Associate Manager
Veeva Systems —En remoto
- De 35.000 € a 60.000 € al año
- Jornada completa
- Teletrabajo
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- Microsoft Excel
- Teletrabajo opcional
Senior Data Scientist (Credit)
Moniepoint —En remoto
- Teletrabajo
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Senior Product Owner – Xsolla Money Account
Xsolla —En remoto
- Jornada completa
- Teletrabajo
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- Abono gimnasio
Solicitud rápida
Associate Field Marketing Manager / Manager
Veeva Systems —En remoto
- De 40.000 € a 90.000 € al año
- Jornada completa
- Teletrabajo
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Teletrabajo opcional
Account Executive – Europe & USA
Crisalix LABS, SLU —En remoto
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Financial Crime Compliance Lead
Revolut —En remoto
- Jornada completa
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Financial Crime Compliance Manager (Sanctions)
Revolut —En remoto
- Jornada completa
- Teletrabajo
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Field Marketing - Associate Manager / Manager
Veeva Systems —En remoto
- De 40.000 € a 90.000 € al año
- Jornada completa
- Teletrabajo
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Teletrabajo opcional

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Customer Satisfaction Representative (6 Month FTC)

Chegg -
En remoto

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Detalles del empleo

Jornada completa
Hace 13 días

Cualificaciones

Francés
Servicio al cliente
Inglés
Zendesk

Descripción completa del empleo

Job Description

About us

Joining Busuu means being part of one of the top EdTech companies in the world, a multiple award-winner recognised for its innovation and impact in language learning.

Busuu’s vision is to empower people through languages. We are the world’s largest online community for language learning, with 120+ million registered users. We make learning a language easy by combining AI-powered courses with feedback from our global community of native speakers and lesson content designed for real life.

Busuu is part of the global Chegg family. Chegg is the leading student-first connected learning platform and a NYSE listed company.

The role

We are looking for a motivated and talented Customer Service Representative to handle some of our customers’ queries, in English and French or German or Turkish.

You are responsible for responding to our users’ queries on email, making sure you hit the team’s SLAs and meet a high level of customer satisfaction.

You have demonstrable experience of providing excellent customer service, and a natural ability to put yourself in the customer’s shoes and sense what could make the difference for Busuu’s success and reputation.

You have excellent written communication in the languages mentioned above, strong customer service skills, and the ability to upsell without being too pushy.

You know when to escalate a case to your manager, asking for support when needed and highlighting new trends and issues, in order for Busuu to improve its service in a timely manner.

What does a Customer Service Representative do at Busuu

Using Zendesk as the main platform, you are responsible for responding to a large volume of emails and live chat sessions, coming from our users.

The type of requests varies, from technical bugs to content issues, cancellation and refund requests, responding to app reviews, or guiding our users through our app features and functions.

Your tasks will mostly consist in:

Managing incoming queries in a timely manner.
Resolving queries sent to our support team.
Identifying and assessing customer’s needs to achieve satisfaction.
Logging new bugs for our Technical and Education team to fix.
Handling customer complaints, providing appropriate solutions and alternatives within the time limits, follow up to ensure resolution.
Processing refunds, checking payment statuses, according to our refund policy.
Escalating and sharing new issues with your peers and manager.
Following our guidelines, policies and procedures, but being able to share ideas with your manager to always improve the team’s processes.
Sharing best practices with your peers.

What we are looking for from a Customer Service Representative at Busuu

You will have at least 1+ years of successful experience as a Customer Service Representative (or equivalent)
Fluency in English and French or German or Turkish.
You have a good typing speed with a minimum of 35 wpm
You have the ability to work under pressure
You are an expert in assisting customers using our app (mobile app and website)
You are interested in digital services and new technologies
You have excellent communication skills in the languages you offer
You will go the extra mile to retain and delight customers
You are excited to help customers, show empathy and that you care
You can put yourself in customers’ shoes and be an advocate for them when necessary
Problem-solving is in your nature
You take the initiative to investigate if you don’t have enough information to resolve customer complaints
You have a previous successful experience as a Customer Service Representative
You can identify appropriate opportunities to upsell to our Premium subscription
You are able to explain our policies to the customers when handling refund requests
Previous experience in using Zendesk is ideal but not mandatory

At Busuu we want to ensure that you have access to some great benefits:

Our centrally located offices are well-equipped with free breakfast and plenty of snacks and fresh fruit
You get 2 free lunches per week at our office that you can choose out of a wide selection of restaurants in the area
Busuu offers a great Private Health Insurance scheme
There is a dedicated training budget to ensure our employees can continuously grow and progress in their careers
We like to support our teams with their work-life balance so we offer flexible working hours and a hybrid model of working
We offer enhanced maternity and paternity leave (depending on location)
Staying connected as a team is very important to us, so we have lots of social activities for you to join such as team lunches, Thursday socials, quarterly team, and company events

What happens next:

We aim to have a simple and speedy hiring process and we want to make sure that we are right for you as much as the other way around.

CV application review - We will review it as quickly as possible
Let’s chat - Quick chat with our team about your experience and the role
Interview - With the Hiring Manager
Case Study - At home case study to show off your skills
Interview - Interview to review the task and speak with other colleagues in the team

Our platform is for everyone, and so is our workplace. We pride ourselves on embracing our differences, whether they're cultural, racial, religious, or otherwise. This means each one of us comes to work knowing that we have a voice – and a safe, judgement-free zone to speak freely.

If you like the sound of that, join us. We'd love to hear what you have to say.

About Us

What is Chegg?

An ‘always on’ digital learning platform.

Chegg puts students first…Everything we build in this company is student-focused, making us the leading student-first connected learning platform. Chegg strives to improve the overall return on investment in education by helping students learn more in less time and at a lower cost. This is achieved by providing students a multitude of educational tools from affordable textbook rentals to Chegg Study which supplements their learning through 24/7 tutor access, step-by-step help with questions, and more.

Chegg is a publicly-held company based in Santa Clara, California and trades on the NYSE under the symbol CHGG.

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