20 publicaciones de empleo destacadas de technical support specialist en sant boi de llobregat barcelona provincia (¡Están contratando!)

Technical Support Specialist (M/F/NB) Fixed-term contract
D-EDGE —Barcelona, Barcelona provincia
- Disponibilidad fin de semana
- Trabajo híbrido
- Microsoft Word
- Español
- Google Suite
Solicitud rápida
Indirect Purchasing Specialist
Stark Future —Sant Boi de Llobregat, Barcelona provincia
- Disponibilidad fin de semana
- Español
- Microsoft Excel
- Sistemas ERP
Junior Helpdesk Support Specialist | Barcelona
TransPerfect —Barcelona, Barcelona provincia
- Jornada completa
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Solicitud rápida
Technical Support Specialist
UL Solutions —Barcelona, Barcelona provincia
- Español
- Informática
- Solución de problemas de software
Helpdesk Support Specialist | Barcelona
TransPerfect —Barcelona, Barcelona provincia
- Jornada completa
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Solicitud rápida
Phone Support Specialist
Holded —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Español
- Servicio al cliente
- Inglés
- Abono gimnasio
- Programa de recomendación
Solicitud rápida
Technical Support Specialist - German Speaker
Stark Future —Sant Boi de Llobregat, Barcelona provincia
- Disponibilidad fin de semana
- Español
- Inglés
Benefits Operations Specialist - EMEA
Remote —Barcelona, Barcelona provincia
- De 35.250 € a 79.300 € al año
- Teletrabajo
- Servicio al cliente
- Inglés
- Investigación
- Vacaciones pagadas
- Teletrabajo opcional
Loyalty Specialist
Vueling —Viladecans, Barcelona provincia
- Trabajo híbrido
- CRM software
- Español
- Inglés
Product Support Specialist - EMEA
Ashby —Barcelona, Barcelona provincia
- De 64.500 € a 81.500 € al año
- Disponibilidad fin de semana
- Teletrabajo
- Liderazgo
- Días de asuntos propios
Maintenance Supply Chain Specialist - Temporary
Vueling —Viladecans, Barcelona provincia
- Trabajo híbrido
- Español
- Microsoft Excel
- Sistemas ERP
14d
Lead, Workforce Management Integration Support Specialist
Schneider Electric —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Días de asuntos propios
- Teletrabajo opcional
Sales Operations Support Specialist (Inside Sales)
Mettler Toledo —Cornellà de Llobregat, Barcelona provincia
- Español
- Ventas
- Sistemas ERP
- Plan de pensiones
Infrastructure Security Communication Specialist
Schneider Electric —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
- Días de asuntos propios
- Teletrabajo opcional
Product Support Specialist
BizAway —Barcelona, Barcelona provincia
- Jornada completa
- Teletrabajo
- Inglés
- APIs
- Teletrabajo opcional
7d
Support Specialist French Speaker
Hudl —Barcelona, Barcelona provincia
- De 22.500 € a 37.500 € al año
- Disponibilidad fin de semana
- Inglés
- Oficina
14d
Incident Support Specialist
Element Logic —Cornellà de Llobregat, Barcelona provincia
- Trabajo híbrido
- Español
- Inglés
- Oficina
SEO & Content Specialist – Liligo – (French Speaker) – Hybrid
eDreams ODIGEO —Barcelona, Barcelona provincia
- Google Suite
- Marketing
- Inglés
Quality Control Specialist for Defence Mapping Solutions
AIRBUS GEOTECH, S.A —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Español
- Inglés
- Máster
Customer Support Associate (English Speaker)
Autodesk —Barcelona, Barcelona provincia
- Jornada completa
- Teletrabajo
- Inglés
- Sistema operativo Windows
- Microsoft Office
- Teletrabajo opcional

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Technical Support Specialist (M/F/NB) Fixed-term contract

D-EDGE -
Barcelona, Barcelona provincia

Solicitud rápida

Detalles del empleo

Cualificaciones

Microsoft Word
Español
Google Suite
Microsoft Excel
Inglés
Reclutamiento
B2B
Cloud
Enseñanza

Descripción completa del empleo

WHO WE ARE:
Have you ever booked a hotel online? Then you’ve probably used D-EDGE without knowing it.
Mission : Every day, we help more than 18,000 hotels worldwide to develop their online visibility and sales through leading-edge cloud-based e-commerce solutions. As a subsidiary of the Accor group, D-EDGE simplifies the life of independent hotels and hotel chains alike.
Figures : D-EDGE Is the European No1 and World No3 hotel distribution technology provider in hospitality. With a team of more than 500 experts located in over 20 countries, D-EDGE provides localised support, services, and tools. With its global network of 500+ partners, D-EDGE’s ever-expanding ecosystem is a positive place to do business and grow.
Culture : At D-EDGE we are driven by these 4 key values:

We care about people #PEOPLE FIRST
We dare to share #OPEN COMMUNICATION
We embrace change #ADAPTABILITY
We go the extra mile #GO BEYOND

Explore our Culture Book today and see if D-EDGE is the right fit for your career aspirations!

D-EDGE is an equal-opportunity employer. We welcome all qualified candidates regardless of race, ethnicity, religion, gender, sexual orientation, age, disability, or any other legally protected status.

‍‍ABOUT THE TEAM:
As a member of the Technical Support North Europe team (comprising about 10 people), you will be based in our Barcelona office. You will report to Piero Trocciola, Head of Technical Support for Italy and Central Europe. The Customer Service department is at the heart of our value proposition. The teams support our clients in their activities. They provide a level 1 technical assistance and incident resolution service. When necessary, they escalate to levels 2 and 3. The Technical Service Specialists (TSS) regularly forward user comments to the Product teams.
To be as close as possible to our customers, the teams are located in each of our 22 offices, and the assistance can be reached more than 10 hours a day, thanks to a rotation of the teams, including weekends. The Technical Support team's main objective is to be our client's first point of contact when they experience technical difficulties.

WHAT YOU’LL BE DOING:

Please note: This position is a fixed-term contract starting in September and running through March 2027

Create / Take ownership of cases in Salesforce proactively.
Investigate & solve customers’ and internal issues in the shortest possible delay
Provide prompt, professional and customised assistance to clients seeking advice on the use of D-EDGE products ;
Increase knowledge, awareness, and autonomy of clients on the use of these products;
Manage clients’ complaints concerning the issues with our suite of tools
Resolve product issues by understanding, determining the cause of the problem, selecting and explaining the best solution to solve the problem
Once all checks are done, collect all needed info in order to escalate unresolved cases to a higher level (only trained agents are in charge of escalation to Level 2)
Train, mentor and shadow Junior colleagues, using acquired experience and knowledge to guide the junior agents.

You will be included in the weekend rotation, working with the weekend team you will cover a few weekends per year

WHAT YOU’VE GOT:

The job has been tailored for you if:
Your are native or fluent in Spanish & English
You have a high sense of customer relationship
Excellent communication skills
Ability to work with others in a close manner
Good multi-tasking skills
Technical expert in related computer applications
Able to react effectively and calmly in emergencies

The icing on the cake:
Experience with b2b technology companies or hotels
Knowledge of the Hospitality, GDS or OTA
Efficiency in Excel, MS Word, Salesforce CRM
Google Suite
Support, Training, and teaching experience is a plus

RECRUITMENT PROCESS :
1. Phone interview with Talent Acquisition Manager
2. First interview with the Manager
3. Second Interview with Head of Technical Support
... and welcome to D-EDGE ! :)

Please be aware that we will be asking for work references.
D-EDGE processes your personal data for the management of your application and the creation of a CV database. To learn more about how your data is managed and to exercise your rights, please refer to our Candidate Privacy Policy.

Solicitud rápida

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