20 publicaciones de empleo destacadas de customer engagement delivery lead, waygate en spain (¡Están contratando!)

Customer Engagement Delivery Lead, Waygate
Hexagon Manufacturing Intelligence —Barcelona, Barcelona provincia
- Jornada completa
- CRM software
- Informática
- Ventas
19h
Customer Service Supervisor - Iberia Team Lead
Greif —Martorell, Barcelona provincia
- Jornada completa
- Español
- Servicio al cliente
- Sistemas ERP
- Seguro dental
- Vacaciones pagadas
14d
Site Enrollment and Engagement Lead
IQVIA —Madrid, Madrid provincia
- Inglés
- Investigación
- Grado
Event Program Manager, Customer Engagement Programs
AWS EMEA SARL (Spain Branch) —Madrid, Madrid provincia
- Jornada completa
- Investigación
- AWS
- Project management
3d
Social Media Customer Service Team Lead
N26 —Madrid, Madrid provincia
- De lunes a viernes
- CRM software
- Servicio al cliente
- Inglés
Senior Customer Experience (Temporary)
Allianz —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Microsoft Powerpoint
- Servicio al cliente
- Inglés
- Plan de pensiones
Director, Customer Delivery
Adobe —Madrid, Madrid provincia
- Jornada completa
- Liderazgo
9d
Engagement Manager - Oil & Gas, Refinery Operations Consulting
Trindent Consulting —Unión, Murcia provincia
- Jornada completa
- Teletrabajo
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
Solicitud rápida
11d
Team Lead, Dataset
Voices —En remoto
- Jornada completa
- Teletrabajo
- Project management
- Inteligencia artificial
- Liderazgo
Enterprise Account Manager
CoVet —En remoto
- De 50.000 € a 85.000 € al año
- Jornada completa
- Teletrabajo
- CRM software
- Ventas
- Inglés
Solicitud rápida
Implementation Consultant - Lead
Sprinklr —Madrid, Madrid provincia
- Jornada completa
- CRM software
- Español
- Inglés
- Vacaciones pagadas
S&C - Life Science Delivery Lead Customer Engagement
Accenture —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Grado
- Seguro médico privado
EMEA PMO Lead
Turner & Townsend —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Oficina
- Grado
- Administración y dirección de empresas
Solicitud rápida
Content & Engagement Specialist
Kenes Group Ltd —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
9d
Luxury Travel - Team Leader
The Travel Division —Madrid, Madrid provincia
- Jornada completa
- Español
- Ventas
- Inglés
Solicitud rápida
Engagement Manager - Commercial
Veeva Systems —En remoto
- Jornada completa
- Teletrabajo
- Oficina
- Grado
- Teletrabajo opcional
Content & Engagement Specialist
Kenes Group —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
8d
Head of Customer Support & Enablement
Preply —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Inteligencia artificial
- Enseñanza
Solicitud rápida
Head of Sales Banktech - Iberia
Tieto —Madrid, Madrid provincia
- De 75.000 € a 125.000 € al año
- Jornada completa
- Trabajo híbrido
- Español
- Inglés
- Negociación
Solicitud rápida
IT Delivery Lead
Vodafone —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Informática
- PMP
- DevOps
- Seguro de vida
- Plan de pensiones

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Customer Engagement Delivery Lead, Waygate

Hexagon Manufacturing Intelligence -
Barcelona, Barcelona provincia

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Detalles del empleo

Jornada completa
Hace 19 horas

Cualificaciones

CRM software
Informática
Ventas
Servicio al cliente
Salesforce
DevOps
Máster
Grado
TOGAF
Scrum
Agile
Cloud
IT
Administración y dirección de empresas
Requisitos comerciales
Marketing

Descripción completa del empleo

Summary

In this role you will lead Hexagon Manufacturing Intelligence's Customer Engagement Applications function, consisting of approximately 38 internal and external team members responsible for commercial applications and customer-facing digital platforms. This is a critical leadership role within MI's IT Modernisation Programme, supporting the implementation of the new Hexagon Way operating model and driving closer collaboration between IT and the business. The Customer Engagement technology landscape—including Salesforce, CPQ, Service applications, Customer Portals and customer-facing websites—is fundamental to enabling commercial growth, delivering exceptional customer experiences, and supporting Hexagon's digital transformation. This role combines strategic leadership, technology portfolio ownership, business partnership and operational excellence.

Job Responsibilities

Strategy & Leadership

Define and execute the long-term strategy and roadmap for Customer Engagement Applications in partnership with divisional business leaders and IT stakeholders.
Lead, coach and develop a high-performing team of approximately 38 internal employees and external partners, creating a culture of accountability, collaboration and continuous improvement.
Drive the implementation of the Hexagon Way operating model across the Customer Engagement Applications function, ensuring governance, delivery processes and collaboration models align with the new divisional structure.
Build strong relationships across Sales, Marketing, Customer Service and other commercial functions to understand business priorities and translate them into technology solutions.

Technology Portfolio Ownership

Own the complete lifecycle of Hexagon Manufacturing Intelligence's Customer Engagement technology portfolio, including:

Salesforce CRM
CPQ platforms
Service applications
Customer Portals
Customer-facing websites
Customer Engagement digital platforms

Responsibilities include:

Managing business demand and prioritisation
Developing strategic technology roadmaps
Overseeing application lifecycle management
Ensuring application performance, stability and continuous improvement
Managing production support and operational excellence
Driving platform adoption and business value

Delivery & Transformation

Lead the delivery of Customer Engagement projects and programmes, ensuring initiatives are delivered on time, within budget and to the highest quality standards.
Coordinate cross-functional teams, external vendors and business stakeholders to deliver end-to-end customer processes across lead-to-order, customer service and support.
Translate business requirements into scalable enterprise solutions that improve customer acquisition, retention and satisfaction.
Drive continuous improvement across platforms, processes, security and service quality.
Support release management, issue resolution and production support activities.
Ensure appropriate technical and functional documentation is maintained.

Vendor & Stakeholder Management

Own relationships with Customer Engagement technology vendors and implementation partners.
Manage vendor performance, commercial agreements and contractual obligations.
Collaborate closely with enterprise architecture, infrastructure, security and other IT teams to ensure alignment with enterprise standards.
Provide regular reporting on portfolio performance, delivery progress, risks and business outcomes to senior IT and business leadership.

Governance, Risk & Compliance

Ensure effective governance across the Customer Engagement Applications portfolio.
Support IT risk management, compliance and security initiatives.
Promote structured change management and adoption across the business.
Champion Agile, DevOps and modern delivery practices to improve speed, quality and customer value.

Qualifications

Required Qualifications

Bachelor's or Master's degree in Information Technology, Computer Science, Business Administration, Marketing or a related discipline.
Significant experience within commercial technology domains such as Sales, Marketing, Customer Service or CRM.
Proven experience leading, delivering, managing or architecting enterprise solutions on Salesforce or comparable CRM platforms.
Demonstrated success leading technology teams and managing complex stakeholder environments.
Strong commercial acumen with the ability to align technology investments with business strategy.
Excellent communication, influencing and problem-solving skills.
Experience working with Agile delivery methodologies and DevOps practices.

Preferred Qualifications

Experience leading hybrid teams of internal employees, contractors and external delivery partners.
Previous experience leading teams through business or IT transformation programmes.
Experience managing enterprise Customer Engagement platforms including Salesforce, CPQ, Service applications and customer portals.
Salesforce certifications (Administrator, Sales Cloud Consultant or equivalent).
ITIL and/or TOGAF certifications.
Project and Agile certifications such as PMP, PRINCE2, SAFe or Scrum.

Why Join Hexagon?

At Hexagon, we are transforming manufacturing through data, software and digital innovation. Our Customer Engagement Applications enable thousands of customers and employees worldwide to connect, collaborate and deliver outstanding customer experiences.

This is an opportunity to shape the future of our commercial technology landscape, lead a talented international team and play a key role in one of Hexagon Manufacturing Intelligence's most important IT transformation programmes.

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