20 publicaciones de empleo destacadas de jefe de servicio al cliente en spain (¡Están contratando!)

Customer Service Manager
Amcor —Alzira, Valencia provincia
- Media jornada
- Español
- Servicio al cliente
- Inglés
Customer Service Manager
SINGULARU —Valencia, Valencia provincia
- Marketing
- Servicio al cliente
- Grado
- Formación continua
Solicitud rápida
OnBoarding & Customer Success Manager
Signaturit Group —Paterna, Valencia provincia
- Trabajo híbrido
- Español
- Inglés
- AWS
Gestor de Cuentas /Responsable Atención al Cliente
Maslabor Iberia ETT SL —Sabaris, Pontevedra provincia
- Jornada completa
- CRM software
- Microsoft Excel
- Servicio al cliente
Solicitud rápida
14d
(CS) Customer Success Manager
3D Digital Venue —Castellón provincia
- Horas extra
- Español
- Inglés
- Project management
Global Offer Manager - Enterprise Operations and Customer Service (Temporary)
Boston Consulting Group —Madrid, Madrid provincia
- Jornada completa
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
Customer Success Manager - Centric Shoppingfeed
Centric Software —Valencia, Valencia provincia
- Jornada completa
- Trabajo híbrido
- Español
- Inglés
- Microsoft Office
Customer Success Manager, SEUR
GitLab —En remoto
- Jornada completa
- Teletrabajo
- Desarrollo de software
- Vacaciones pagadas
Customer Service Manager
Newrest —Barcelona, Barcelona provincia
- Jornada completa
- Español
- Servicio al cliente
- Sistemas ERP
Solicitud rápida
Senior Customer Success Manager
Acai Travel —Barcelona, Barcelona provincia
- Jornada completa
- CRM software
- Español
- Inglés
Customer Service Manager
Zapiplay —Tarragona, Tarragona provincia
- Jornada completa
- Español
- Servicio al cliente
- Inglés
Customer Success Manager - Airline or Airline Catering 80-100% (Europe, 100% remote)
LimeFlight —Madrid, Madrid provincia
- Jornada completa
- Teletrabajo
- Informática
- Inglés
- Grado
Líder Relación Cliente (Manager Atención Cliente) LEROY MERLIN NIGRÁN
Leroy Merlin España —Nigrán, Pontevedra provincia
- Servicio al cliente
- Gestión de equipo
- Formación continua
Solicitud rápida
Customer Success Manager - French/Spanish
Concentrix —Barcelona, Barcelona provincia
- Jornada completa
- Español
- Azure
- Informática
Customer Success Manager (Dutch speaking)
Unit4 —Granada, Granada provincia
- Jornada completa
- Teletrabajo
- Sistemas ERP
- Inglés
- Vacaciones pagadas
Solicitud rápida
Customer Service Sales Area Manager
Coesia —Santa Perpètua de Mogoda, Barcelona provincia
- Servicio al cliente
- Inglés
- Seguro de vida
Solicitud rápida
Customer Success Manager
Power Factors —Sevilla, Sevilla provincia
- Horas extra
- Trabajo híbrido
- CRM software
- Ventas
- Salesforce
Solicitud rápida
4d
Customer Success Manager (for US Market, based in LATAM)
Crisalix LABS, SLU —En remoto
- Jornada completa
- Teletrabajo
- Español
- Ventas
- Inglés
Solicitud rápida
Customer Service Transformation Manager – SONG
Accenture —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- CRM software
- Español
- Servicio al cliente
RESPONSABLE DE CUSTOMER SERVICE LOGÍSITICA MADRID H/M
STEF —Torrejón de Ardoz, Madrid provincia
- Jornada completa
- Servicio al cliente
- Inglés
- Grado
- Formación continua
- Oportunidades de crecimiento y desarrollo profesional

Quiero recibir la alerta de empleo más reciente de jefe de servicio al cliente en spain

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Customer Service Manager

Amcor -
Alzira, Valencia provincia

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Detalles del empleo

Contrato indefinido | Media jornada | Jornada completa

Cualificaciones

Español
Servicio al cliente
Gestión en la cadena de suministro
Logística
Inglés
Paquetería
Habilidades organizativas

Descripción completa del empleo

Location: Alzira, ES

Department: Customer Service

Full-time or Part-time: Full-Time

Job Type: Employee

Shift: On site

Accelerate the possible by joining a winning Amcor team that’s transforming the packaging industry and improving lives around the world.

At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It’s our core value and integral to how we do business.

Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win – adapting quickly in an everchanging world – and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world-class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business.

To learn more about playing for Team Amcor, visit www.amcor.com I LinkedIn I Glassdoor I Facebook I YouTube

Job Details

Position Job Title: Customer Service Manager Alzira

BG and BU: Snack&Confectionary

Function: Operations

Sub-function: Customer Service

Location: Amcor Flexibles Alzira

Line Manager’s Job Title: CS Senior Manager, Snack&Confectionary

Advertising Legal Entity: Amcor Flexibles Alzira

Contract Type: Permanent

Job Purpose

Lead the Alzira S&C Customer Service Representatives (CSRs) in support of a customer-centric organization. Build customer loyalty by proactively managing the Customer’s experience, taking ownership of customer expectations, and providing innovative service solutions.

The Customer Service Manager will also convey the Supply Chain strategy towards customers & sales. He/She will understand Sales and Supply Chain strategy to offer proper support to business development/market/growth actions.

Principal Accountabilities

Main Responsibilities

Lead Customer Service Representatives in execution of business strategy and in support of a customer-centric organization.
Build customer loyalty by proactively managing the Customer’s experience, taking ownership of customer expectations, providing innovative service solutions, and maintaining an “ease of doing business” environment.
Build relationships with customers through visits, ‘Voice of the Customer’ feedback, participation in plant tours, assisting on projects and addressing service needs/issues.
Partner with Operations/Supply Chain to review schedules, anticipate and mitigate potential issues and collaborate on meeting customer expectations.
Partner with Sales to efficiently ramp-up new Customers and to develop joint efforts to pro-actively develop existing Customers.
Assist in implementation and monitoring of customer Vendor Managed Inventory programs, forecasting and demand planning.
Support the business strategy through the creation of customer-centric service processes, standards and metrics.
Work in collaboration with other functions on escalated issues relating to customer orders, graphics issues, ship dates, quality concerns etc.
Review internal/external complaints and identify trends, ensure corrective actions are appropriately communicated internally and externally.
Build organizational capability through recruitment, development, and retention of top talent. Key activities include robust performance reviews, clear annual objectives, creating a culture of accountability and a focus on excellence.
Drive Customer Satisfaction and Customer Centric mindset in the organization.
Drive related KPI results on DIO and DIFOT together with the site SC Managers.
Overall functional CS process lead representing CS teams within Amcor organization linked to projects.
Contact for Sales for all AF Alzira related CS topics.
Lead all CS actions required to cope with the SC challenges with the aim to limit the impact of service to customers.
With SC Manager, translate all changing Customers’ needs into concrete improvement actions.
Actively engage with stakeholders from other functions (mainly Sales, Operations, SC) to share strategies and manage interfaces. As far as Sales is concerned, constantly connect with Sales leadership to have consistent Supply Chain strategies and actions with market needs and business priorities.

Key deliverables:

Manages change effectively and builds a successful team
Coaches, develops and enhances CS capabilities within the team
Delivers on the harmonization plan within the related area of responsibility
Runs performance reviews with key customers
Leads CI initiatives within scope of activities
CSAT survey improvements within scope of activity to demonstrate improved customer satisfaction
Enables improvements in service, quality, and cost and supports the delivery of the related KPI’s

Qualifications/Requirements

Formal Qualifications and Experience

At least 7 years’ experience in Customer Service/Supply Chain
Languages: Very good level of English&Spanish is an absolute requirement
Prior experience in multi-country roles preferred
Fully operational knowledge of CS, SC and additionally logistics/warehouse processes
Uncompromising Customer Service mindset
Distinctive analytical power combined with practical creativity for identification of improvement potentials
Team management

Specific Skills and Abilities

Excellent analytical, problem solving and organizational skills

Solid organizational skills including attention to detail and multi-tasking
Ability to work independently and handle multiple projects
Ability to influence, motivate and mobilize stakeholders and peers
Proactive, with the ability to anticipate

Flexibility to travel across Europe

About Amcor
Amcor is the global leader in developing and producing responsible consumer packaging and dispensing solutions across a variety of materials for nutrition, health, beauty and wellness categories. Our global product innovation and sustainability expertise enables us to solve packaging challenges around the world every day, producing a range of flexible packaging, rigid packaging, cartons and closures that are more sustainable, functional and appealing for our customers and their consumers. We are guided by our purpose of elevating customers, shaping lives and protecting the future. Supported by a commitment to safety, over 75,000 people generate $23 billion in annualized sales from operations that span over 400 locations in more than 40 countries.
NYSE: AMCR; ASX: AMC www.amcor.com | LinkedIn | YouTube

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Quiero recibir la alerta de empleo más reciente de jefe de servicio al cliente en spain

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