20 publicaciones de empleo destacadas de jefe de servicio al cliente en spain (¡Están contratando!)

Customer Success Manager - Spanish Speaking
Mews —En remoto
- De 39.500 € a 54.000 € al año
- Teletrabajo
- CRM software
- Español
- Salesforce
- Teletrabajo opcional
COORDINADOR DE ATENCIÓN AL CLIENTE B2B
Prosegur España —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Servicio al cliente
Responsable de Atención al Cliente
Bridgestone —Tudela, Navarra provincia
- Media jornada
- Español
- Informática
- Servicio al cliente
Customer Success Manager
Unit4 —Granada, Granada provincia
- De 47.746 € a 55.822 € al año
- Jornada completa
- Teletrabajo
- Sistemas ERP
- Inglés
- Vacaciones pagadas
Solicitud rápida
Responsable de atención al público
domestiko.com —Alhaurín el Grande, Málaga provincia
- 1.500 € al mes
- Jornada completa
- Habilidades organizativas
- Presencial
- Habilidades de comunicación
6h
RESPONSABLE DE ATENCIÓN AL CLIENTE Y GESTIÓN JURÍDICO-ADMINISTRATIVA
BRAVO ADVOCATS ASSOCIATS SLU —l'Hospitalet de Llobregat, Barcelona provincia
- De 2.100 € a 2.500 € al mes
- Incorporación inmediata
- Microsoft Word
- CRM software
- Microsoft Excel
Technical Customer Success Manager
Modash —Barcelona, Barcelona provincia
- De 60.000 € a 90.000 € al año
- Jornada completa
- Teletrabajo
- SQL
- APIs
- Marketing
Solicitud rápida
Customer Success Manager
Otoqi —Madrid, Madrid provincia
- De 30.000 € a 36.000 € al año
- Trabajo híbrido
- Español
- Inglés
- Oportunidades de crecimiento y desarrollo profesional
Solicitud rápida
Responsable de atención al cliente / trabajador-a social
domestiko.com —Sant Cugat del Vallès, Barcelona provincia
- Disponibilidad fin de semana
- Servicio al cliente
- Grado
- Psicología
- Formación continua
Jefe/a de ventas canal telefónico - Call Center
Prosegur España —Madrid, Madrid provincia
- De 25.500 € a 30.000 € al año
- Jornada completa
- Ventas
- Microsoft Office
- Bachillerato
RESPONSABLE DE CUSTOMER SERVICE OLOT H/M
STEF —Olot, Girona provincia
- Jornada completa
- Servicio al cliente
- Grado
- Gestión de equipo
- Formación continua
- Oportunidades de crecimiento y desarrollo profesional
4d
Customer Service Manager
Reclut —Madrid, Madrid provincia
- Trabajo híbrido
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Seguro médico privado
- Flexibilidad horaria
Customer Success Manager Junior
Orquest - Retail Smart Planning —Madrid, Madrid provincia
- Jornada completa
- Teletrabajo
- CRM software
- Español
- Microsoft Excel
Solicitud rápida
Customer Success Manager
osapiens —Madrid, Madrid provincia
- Horas extra
- Trabajo híbrido
- Español
- Inglés
- Oficina
Solicitud rápida
Senior Customer Success Manager
Pexapark —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Salesforce
Solicitud rápida
Customer Service and Sales Manager
International Workplace Group plc —Palma de Mallorca, Illes Balears provincia
- Jornada completa
- Español
- Ventas
- Servicio al cliente
Senior Customer Service Operations Manager
Axalta Coat. Sys. Spain —Coruño, Asturias provincia
- Jornada completa
- Español
- PMP
- Servicio al cliente
- Vacaciones pagadas
Solicitud rápida
4d
Coordinador/a Contact Center Atención al Cliente - Sector Seguros (Tarde)
Servinform —Torrejón de Ardoz, Madrid provincia
- De 18.000 € a 19.000 € al año
- Incorporación inmediata
- Servicio al cliente
- Microsoft Office
- Bachillerato
Solicitud rápida
11d
Customer Success Manager II
Braze —Madrid, Madrid provincia
- Español
- Inglés
- Oficina
- Seguro dental
- Vacaciones pagadas
Solicitud rápida
Customer Success Manager Senior
Orquest - Retail Smart Planning —Madrid, Madrid provincia
- Jornada completa
- Teletrabajo
- CRM software
- Español
- Microsoft Excel
Solicitud rápida

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Customer Success Manager - Spanish Speaking

Mews -
En remoto

Solicitar ahora

Detalles del empleo

De 39.500 € a 54.000 € al año

Beneficios

Teletrabajo opcional

Cualificaciones

CRM software
Español
Salesforce
Inglés
POS
Relaciones Laborales
SaaS
Gestión de cuentas
Experiencia en hoteles

Descripción completa del empleo

Help make the world more hospitable

The hospitality industry is uniquely human, and it deserves technology that's just as inspiring as the people behind it. At Mews, we're transforming the industry with a platform that helps hotels run smarter, move faster and create better guest experiences.

You'll work with smart, curious people who care deeply about what they do. You'll have autonomy and the trust to make good decisions and move quickly. And you'll enjoy a real sense of purpose as you see the impact of what we're building.

If you're motivated by ownership, curiosity and meaningful impact, and are driven to deliver consistent high performance, you'll feel at home here.

About the role

Let's get into the specifics. It's impossible to capture every nuance of a role – especially at a rapidly growing company like Mews – but if we had to distil it into a job description (which we do because this is a job description), it would be this:

You'll own net revenue retention across a portfolio of around 60 hotel group accounts across Spain, Italy and Portugal, with your success measured by closed cross-sell revenue rather than pipeline generated. Hotel groups operate complex, multi-stakeholder environments, from property-level operators to executive decision-makers, and this role exists to turn that complexity into expanding, healthy accounts rather than accounts that plateau after the initial sale. It's a chance to run a strategic portfolio inside a pod-based model, owning customer outcomes and commercial success while specialists handle execution alongside you.

You'll identify, qualify and advance cross-sell and upsell opportunities across RMS, POS, Payments and Terminals, build and run strategic QBRs and account success plans, and monitor account health and risk signals through Hook AI, our account health platform.

Growing accounts in hospitality means navigating layered stakeholder structures and multiple product lines at once, and most of that work depends on someone owning the full relationship rather than a single touchpoint. This role exists to be that owner.

What you would do

Own NRR across a ~60-account portfolio in Spain, Italy and Portugal, with success measured primarily through closed cross-sell revenue rather than pipeline generation
Proactively identify, qualify and advance cross-sell and upsell opportunities across RMS, POS, Payments and Terminals, partnering with Client Sales to drive conversion
Build and execute strategic QBRs and account success plans aligned to customer business goals and growth opportunities
Monitor account health and risk signals through Hook AI, taking proactive action on adoption, retention and expansion opportunities
Navigate complex stakeholder environments across hotel groups, from property-level operators to executive decision-makers
Operate within a pod-based model with shared accountability, owning customer outcomes and commercial success while leveraging specialist resources for execution

What you would bring

3-5 years of experience in Customer Success, Account Management or a similar customer-facing role within a B2B SaaS environment
Proven track record of driving retention, expansion and customer growth outcomes
Experience running QBRs, account planning and executive-level customer conversations
Strong commercial mindset with the ability to identify, qualify and progress cross-sell and upsell opportunities
Comfortable managing complex stakeholder environments across property, regional and executive levels
Fluent Spanish and English
Experience using Salesforce, Gainsight or similar CRM and Customer Success platforms
Practical use of AI tools and automation to improve customer engagement, productivity or account management
Ability to thrive in fast-moving, evolving environments with a high degree of ownership and accountability

AI Fluency Level 3: This role requires someone who has redesigned how they work using AI — not just used AI tools, but built workflows or automations that stick. You'll use Claude tokens, Hook health scoring, and Gong coaching to surface patterns across 60 accounts. The expectation is that you'll build and own a personal CS stack: renewal triggers, QBR prep automation, territory prioritisation frameworks. You'll actively check what the AI gives you and push back when it's wrong.

For more information on AI fluency at Mews, please refer to AI Fluency at Mews: A Comprehensive Guide for Candidates on Confluence.

Nice to have

Experience in hospitality, travel, hotel technology, payments, fintech or other multi-product SaaS environments

Pay Transparency at Mews

Salary ranges are provided in good faith and reflect current market conditions and internal pay structures. Final compensation may be adjusted based on funding, budget constraints, or exceptional candidate qualifications, but will remain within reasonable proximity to the stated range.

This salary disclosure is provided in compliance with applicable pay transparency legislation. We are committed to equal pay practices and prohibit salary history inquiries during our recruitment process.

If the location you're applying from wasn't originally advertised for this role, salary range information is available upon request at any point during the application/interview process - your recruiter will be able to help.

What's in it for you?

Our success is powered by our incredible people, supported by benefits that help them thrive.

Global benefits

No matter where you're based, you'll enjoy:

Unlimited paid holiday (yes, really)
Participation in our company share program
Paid parental leave (6 months fully paid for primary caregivers, 2 months for secondary, available after one year of service)
An annual Learning budget of €300 (and more for high performers) to support your development
Monthly "EDGE" time to Explore, Develop, Grow, and Elevate yourself
A work from anywhere policy with flexibility to work abroad for a few weeks each year
Relocation options, available after one year
Flexible, hybrid working options
A home office setup budget to make your workspace your own and a monthly work-from-home allowance
Claude tokens, so you can automate workflows and build smarter, more efficient ways of working

Local benefits

You'll receive additional benefits that vary by location, from healthcare and retirement plans to team events, socials and other perks. Ask us about it during your interview process.

Life at Mews

We're an equal opportunities employer. We value teams that reflect the diversity of the customers and communities we serve. Different perspectives make better ideas, stronger products and a more welcoming company.

We also believe transparency is important when deciding if you're the right fit. Mews is an ambitious, high-pressure environment of continuous learning and high standards. Success here requires resilience, adaptability and a willingness to solve difficult problems.

A few things that define how we work:

High autonomy means high responsibility. People are expected to take ownership and drive outcomes. There isn't a detailed playbook for everything, and that's part of what makes the work challenging – and rewarding.
Change is constant. We're growing quickly and adapting as we scale. Teams, processes and priorities continue to evolve, and only people who stay curious and agile will thrive.
We're remote-first, not relationship-free. Flexibility is core to how we work, but strong relationships still matter. Our teams are global, so we need expert collaborators and communicators to help us move forward together.
AI is an integral part of our processes. It's not here to steal people's jobs, but to amplify efficiency and productivity. We're motivated to proactively use the technology to seek out better ways of working and share our findings with the rest of the company.

If there's anything we can do to support you during the application process, let us know.

We don't discriminate on the basis of race, religion, colour, nationality, gender, sexual orientation, age, marital status, veteran status, disability or any other protected characteristic.

One final thing: don't hold back. If you don't meet 100% of the criteria in this job description but you're certain you could make a big impact, apply. Everyone should have equal access to opportunities, and we're committed to providing an inclusive experience.

If Mews sounds like the kind of environment where you'd thrive, we'd love to hear from you.

Solicitar ahora

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