20 publicaciones de empleo destacadas de customer experience en tibi alicante provincia (¡Están contratando!)

Senior Manager Customer Experience Operations (m/f/d)
Sonova —Alicante, Alicante provincia
- Trabajo híbrido
- PMP
- Ventas
- Inglés
12d
Customer Service Specialist (Alicante)
Nationwide Vehicle Assistance SL —Alicante, Alicante provincia
- 20.000 € al año
- Disponibilidad fin de semana
- Español
- Servicio al cliente
- Inglés
Solicitud rápida
11d
Customer Care Officer (w/m/x) (NL & FR)
Doctena S.A. —Alicante, Alicante provincia
- Jornada completa
- Teletrabajo
- Servicio al cliente
- Inglés
- Bachillerato
Solicitud rápida
Coordinator Digital (m/f/d) - Bilingual (German & English)
SIXT Spain —Alicante, Alicante provincia
- 19.200 € al año
- Jornada completa
- Teletrabajo
- Español
- Ventas
- Servicio al cliente
- Teletrabajo opcional
Solicitud rápida
5d
Sales Associate, PT (12 hours) - ECI Alicante
Under Armour —Alicante, Alicante provincia
- De 5.159,70 € a 5.675,70 € al mes
- Turno de 12 horas
- Inglés
Norwegian Customer Service Representative | Relocate to Greece
Next Job Abroad —Alicante, Alicante provincia
- Jornada completa
- Trabajo híbrido
- Servicio al cliente
- Inglés
- Máster
Solicitud rápida
Sales Associate, FT (36 hours) - ECI Alicante
Under Armour —Alicante, Alicante provincia
- De 15.479,10 € a 17.027,10 € al año
- Media jornada
- Inglés
Work Hard, Beach Harder: Dutch Tech Support Specialist - Relocate to Alicante
Next Job Abroad —Alicante, Alicante provincia
- Hasta 2.094 € al mes
- Jornada completa
- Español
- Ventas
- Inglés
Solicitud rápida
Promotor/a de ventas (Brand Ambassador)- Alicante
Primer Impacto —Alicante, Alicante provincia
- 1.600 € al mes
- Turno de 8 horas
- Ventas
- Inglés
Solicitud rápida
Branch Operations Assistant
Indie Campers —Alicante, Alicante provincia
- Disponibilidad fin de semana
- Español
- Inglés
- Oficina
Solicitud rápida
Vendedor/a Joyería -C.C. Plaza Mar, Alicante (30h)
TOUS —Alicante, Alicante provincia
- Media jornada
- Ventas
- Habilidades de comunicación
Solicitud rápida
AIRPORT REPRESENTATIVE
B54485545 —Alicante, Alicante provincia
- Jornada completa
- Español
- Servicio al cliente
- Inglés
Solicitud rápida
15h
Vendedor/a Joyería -C.C. Plaza Mar, Alicante (20h)
TOUS —Alicante, Alicante provincia
- Media jornada
- Ventas
- Habilidades de comunicación
Solicitud rápida
Senior Manager Gross Margin and Performance (Operations)
Sonova —Alicante, Alicante provincia
- Trabajo híbrido
- Español
- Microsoft Excel
- Sistemas ERP
14d
Supervisor/a (Zone Coordinator)- Alicante
Globe Travel Retail Iberia —Alicante, Alicante provincia
- De 25.000 € a 29.000 € al año
- Contrato fijo discontinuo
- Español
- Ventas
- Inglés
Solicitud rápida
TECHNICAL SALES INTERNATIONAL DISTRIBUTION (M/W/D)- (Application Sales Engineer)
sera Gruppe —Castalla, Alicante provincia
- CRM software
- AutoCAD
- Sistemas ERP
Solicitud rápida
Portuguese Copywriter
JD España —Alicante, Alicante provincia
- Microsoft Word
- CRM software
- Marketing
Solicitud rápida
7d
Solutions Dsgn & Impl Spec (Flexible location in Europe)
UPS —Alicante, Alicante provincia
- Jornada completa
- Teletrabajo
- Inglés
- Microsoft Office
- Habilidades de análisis
4d
Applied Data Scientist
GitKraken —Alicante, Alicante provincia
- Jornada completa
- Trabajo híbrido
- Inglés
- Oficina
- AWS
- Seguro dental
- Seguro oftalmológico
Solicitud rápida
Head of AI-Native Product Operations
Lansweeper —Alicante, Alicante provincia
- De 107.000 € a 264.000 € al año
- Jornada completa
- Trabajo híbrido
- Inglés
- Grado
- Inteligencia artificial
Solicitud rápida

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Senior Manager Customer Experience Operations (m/f/d)

Sonova -
Alicante, Alicante provincia

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Detalles del empleo

Hace 12 días

Cualificaciones

PMP
Ventas
Inglés
Project management
Grado
Administración y dirección de empresas
Gestión eficiente
Inteligencia artificial
Ciencias empresariales
Mejora de procesos de negocio

Descripción completa del empleo

Who we are

At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them.

Guided by a culture of continuous improvement that fosters resilience and self-motivation, our team is united by a shared commitment to excellence and a deep sense of pride in our work, each of us playing a vital role in creating meaningful change,

Here you’ll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters.

Alicante, Spain

Senior Manager Customer Experience Operations (m/f/d)

Drive the transformation of Sonova's end-to-end order management experience

At Sonova, we're committed to delivering exceptional experiences at every stage of the customer journey. As part of our Customer Experience Operations team, you'll play a key role in transforming our end-to-end order management landscape, helping shape how we deliver a seamless customer experience across global markets.

In this strategic role, you'll lead complex transformation initiatives across the order management lifecycle - from customer order through delivery and after-sales support. Working at the intersection of Business, IT, Digital and eCommerce, you'll translate business needs into scalable operational solutions, turning strategic priorities into tangible improvements that accelerate digital transformation, simplify operations and enhance the customer experience.

More about the role

Shape, design and lead end-to-end transformation initiatives across the order management lifecycle, from concept through successful implementation.
Identify and deliver process improvements that enhance customer experience, operational efficiency and business performance through process optimization, automation and improved data quality.
Lead complex cross-functional projects, driving stakeholder alignment, governance, execution excellence and successful adoption of new processes and solutions across global markets.
Partner with Business, IT, Digital and eCommerce teams to simplify, standardize and digitize operational processes, creating a seamless and efficient order management experience.
Translate strategic objectives into scalable operational solutions by balancing priorities, connecting cross-functional teams and driving informed decision-making throughout project delivery.
Drive value realization by ensuring transformation initiatives deliver measurable improvements in digital adoption, process efficiency and customer experience.
Contribute to the continuous evolution of Customer Experience Operations by strengthening global frameworks, standards and ways of working that enable sustainable operational excellence.

More about you

Must have

University degree in Business Administration, Operations, Supply Chain or a related field.
6+ years of experience in operations, business transformation, project management or continuous improvement within a complex business environment.
Strong business acumen with the ability to translate strategic objectives into scalable operational solutions and successfully drive execution.
Proven experience leading complex cross-functional projects and influencing stakeholders across international matrix organizations.
Solid understanding of end-to-end order management and customer operations, including after-sales processes.
Experience within the hearing care or medical device industry, or another highly regulated and operationally complex environment.
Analytical, data-driven mindset with strong problem-solving skills and a passion for improving customer experience and operational excellence.
Interest in AI and digital solutions, with the ability to identify opportunities for process improvement, automation and smarter ways of working.
Excellent communication and stakeholder management skills, with the ability to influence, prioritize and drive alignment across all organizational levels.
Fluent English skills.

Nice to have

Knowledge of Lean methodologies and/or PMP (PMI) certification.
Experience with process mapping and business process improvement initiatives.

More about what we offer

As one of the world’s leading hearing care providers headquartered in Switzerland, we’re committed to building an inclusive culture. We want to create an environment where you can balance a successful career with your commitments and interests outside of work, through our flexible hybrid working model. We offer a wide range of training opportunities for both your professional and personal development, and there are exceptional growth opportunities with individual development plans.

Application process

Magdalena Suszek, Talent Acquisition Partner, is looking forward to receiving your application via our online job application platform, including your CV and cover letter. For this vacancy, only direct applications will be considered.

Sonova is an equal opportunity employer.

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.

164673

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Refina tu búsqueda

customer experience empleos en tibi alicante provincia

Senior Manager Customer Experience Operations (m/f/d)

Customer Service Specialist (Alicante)

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Coordinator Digital (m/f/d) - Bilingual (German & English)

Sales Associate, PT (12 hours) - ECI Alicante

Norwegian Customer Service Representative | Relocate to Greece

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Work Hard, Beach Harder: Dutch Tech Support Specialist - Relocate to Alicante

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Vendedor/a Joyería -C.C. Plaza Mar, Alicante (30h)

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Quiero recibir la alerta de empleo más reciente de customer experience en tibi alicante provincia

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