Amazon Web Services (AWS) is one of Amazon’s fastest growing businesses, serving millions of customers in more than 190 countries, reshaping the way global enterprises consume information technology, and powering the developers who are building the next generation of leading global firms.
We are looking for an experienced program manager with a background that includes project management to join our operations team and focus on building the future of onboarding and orientation for new builders who work in AWS Data Centers. In this role, you will report directly into the local business leadership team and take general direction from a global onboarding program. The ideal candidate will have experience with instruction management, be a highly organized self-starter with a strong bias for action, be able to work through ambiguity, and have the ability to lead with informal authority. This position will innovate how we design, build, deliver, and measure onboarding and orientation, which will improve the experience for new AWS Data Center Community builders around the world.
Key job responsibilities
Design and enhance onboarding systems by collaborating with stakeholders to develop, implement, and continuously improve the end-to-end orientation experience for new builders across your region and globally.
Coordinate complex logistics and scheduling for orientation activities, including managing instructor schedules, facilities, materials, and communications across multiple cross-functional teams.
Partner across teams to align onboarding processes with operational updates, ensure smooth execution of orientation activities, and facilitate seamless account creation and system access for new hires.
Develop and track metrics that measure the effectiveness of onboarding programs, identify areas for improvement, and drive data-informed decisions to enhance the new hire experience.
Manage communications and support for new builders through multiple channels—including emails, messaging platforms, office hours, and ticketing systems—to address questions and ensure a smooth transition into their roles.
A day in the life
As a Program Manager focused on onboarding and orientation, you'll spend your time orchestrating the experience for new builders joining AWS Data Centers in your region. You might start your morning coordinating with instructors across multiple teams to finalize logistics for an upcoming orientation session, then shift to analyzing feedback data to identify gaps in our current onboarding process. You'll collaborate with local business leadership to understand their evolving needs, then translate those insights into program improvements. Throughout the day, you'll communicate with new hires through various channels—answering questions, troubleshooting access issues, and ensuring their first week runs smoothly. You may also spend time working hands-on with new team members, helping them set up their equipment and navigate our systems. Some weeks will include travel to connect directly with teams across your region and strengthen relationships with key stakeholders.
About the team
We're a collaborative operations team dedicated to creating an inclusive and supportive environment for everyone joining our data center community. Our vision is to build onboarding experiences that empower new builders from day one, setting them up for long-term success and connection to our mission. We serve a diverse global population of new hires, and we take pride in making their transition seamless and welcoming. You'll work closely with cross-functional partners across physical infrastructure, learning and development, and local business leadership. Together, we're reimagining what great onboarding looks like at scale—and we're excited to have someone join us who shares our commitment to supporting and nurturing our growing team
- Bachelor's degree
- Experience in program or project management
- Experience working cross functionally with tech and non-tech teams
- Experience in defining and implementing process improvement initiatives using data and metrics
- Experience defining program requirements and using data and metrics to determine improvements
- Experience in driving end to end delivery, and communicating results to senior leadership
- Experience leading process improvements
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
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Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
