20 publicaciones de empleo destacadas en policy analyst (¡Están contratando!)

Customer Support Analyst - POS
Mews —Barcelona, Barcelona provincia
At Mews, as the primary caregiver you get 6 months of fully paid parental leave, and as a secondary caregiver, you get 2 months of fully paid parental leave.
2d
Policy and Legal Research Analyst - Arabic-speaking markets
Tamarind Intelligence —Barcelona, Barcelona provincia
The Policy and Legal Research Analyst will research and publish analysis on the Tamarind Intelligence online platforms concerning the rapidly changing and…
Solicitud rápida
5d
Laboratory Analyst I
Core Lab —Barcelona, Barcelona provincia
Is responsible for and takes care of running the analysis at the lowest possible costs, while meeting the requirements for safety, quality of service and…
Ventures Analyst
Plug and Play Tech Center —Valencia, Valencia provincia
Exceptional interpersonal skills and demonstrated ability to communicate with C-Suite executives, and VC Partners; adept at public speaking.
Solicitud rápida
4d
Quality Process Analyst (Mobile) - Remote
UST Global —Madrid, Madrid provincia
We are looking for a Quality Process Analyst for Mobile Operations who will contribute to a project with one of our global customers, that is a global leader in…
10d
Fraud Analyst
The Cigna Group —Pozuelo de Alarcón, Madrid provincia
This role is responsible for detecting and recovering FWA payments, creating solutions to prevent claims overpayment and future spend monitoring within a…
Merchandising Analyst
All We Wear Group —Madrid, Madrid provincia
Analysis of the history of the database with a high volume of data with the aim of. Expertise in the Office pack and especially in Excel that you will use on a…
Solicitud rápida
Finance Analyst - Europe
Phoenix Tower International —Madrid, Madrid provincia
Primarily responsible for revenue assurance of PTI in Europe and will support other finance, accounting and tax responsibilities.
Solicitud rápida
Financial Analyst Internship (m/f/d)
Nordex SE —Madrid, Madrid provincia
Having finished a degree in Business Administration, Economics or similar studies less than three years ago or having less than 9 credits left to finish it.
Sustainability Analyst - Spanish Speaker
EcoVadis —Barcelona, Barcelona provincia
When you join the team you will be welcomed into a robust training program designed to master the topics of sustainability, including the EcoVadis methodology,…
Solicitud rápida
12d
Antipiracy Analyst
Red Points —Barcelona, Barcelona provincia
The Anti-Piracy team at Red Points, responsible for protecting digital content as Tv shows, films, or software products against illegal online reproduction,…
Solicitud rápida
12d
Cybersecurity Risk Analyst (m/f/d)
MEDIA MARKT SATURN TH SERVICES BARCELONA, S.A. —Barcelona, Barcelona provincia
Ability to communicate complex technical concepts to both technical and non-technical audiences and collaborate effectively with IT teams and stakeholders.
5d
Energy & Carbon Policy Analyst - INTERNSHIP
FlexiDAO —Barcelona, Barcelona provincia
Develop concise, informative materials to update Product and Sales teams to ensure the relevance of our offerings and pitch in the evolving market landscape.
Junior FP&A analyst – based in Barcelona
Kaplan Languages Group —Barcelona, Barcelona provincia
This pivotal Finance partnering role is based in Barcelona and will be assisting the performance of the Languages Schools, as well as part giving support to the…
Solicitud rápida
Paid Media Analyst (Portuguese Speaker)
iad España —Barcelona, Barcelona provincia
Será responsável pelo planeamento, execução e otimização de campanhas de geração de leads e aquisição de tráfego com foco no mercado português.
Solicitud rápida
Sr Energy Markets Analyst
X-ELIO —Madrid, Madrid provincia
Strategy and Data Analytics : Conducting high-quality quantitative analysis to identify market patterns and trends, translating findings into strategic…
Sales Analyst & Support Fashion - Permanent (W/M/X)
Veepee —Barcelona, Barcelona provincia
\uD83D\uDCC8Reporting to the sales team of each Vertical, the sales analyst & support ensures the offer optimization of an Account Manager by making range &…
Solicitud rápida
Functional Analyst
Schneider Electric —Barcelona, Barcelona provincia
Schneider Electric is seeking for detail-oriented Functional Analyst who will be responsible for understanding business needs, eliciting and documenting…
SAP Business Analyst (Finance/Controlling) - Remote
UST Global —Madrid, Madrid provincia
10 - 12 years of functional domain experience and 8 to 10 years of working on the FI, TR and CO module in SAP implementation projects. Sap Fi,Sap Co,Sap Tr.
3d
ERP Support Analyst
WPP —Madrid, Madrid provincia
You'll collaborate with IT teams to prioritize and resolve regional needs, and your analytical and creative thinking will be essential to designing and…

Quiero recibir la alerta de empleo más reciente de policy analyst

Al iniciar sesión en tu cuenta, aceptas las Condiciones del servicio de SimplyHired, nuestra Política sobre cookies y nuestra Política de privacidad.

Customer Support Analyst - POS

Mews - Barcelona, Barcelona provincia

Solicitar ahora

Detalles del empleo

Hace 2 días

Cualificaciones

Francés
Slack
Inglés
POS
Cloud
Relaciones Laborales
Experiencia en hoteles

Descripción completa del empleo

Can you help us change the world?

It's true. At Mews, we dream big. As a Hotel Tech unicorn valued at $1.2b, we're propelling new-generation cloud technology within global hospitality. With our industry-leading property management solution, we're enabling the world's most revolutionary hospitality brands to accelerate their digital transformation.

We're on the lookout for ambitious, tenacious and passionate people who want to join the next generation of innovators and disrupt the hospitality industry with us. Sound good so far? Keep reading and tumble down the Mews rabbit hole...

‍

About the role

First things first: you want to know what you're actually applying for. It's impossible to capture every nuance of a role – especially at a rapidly growing company like Mews – but if we had to distil it down to a job description (which we do because this is a job description), it would be this:

As a Customer Support Analyst, you will demonstrate a unique combination of people skills and tech savvy as you will be speaking/messaging/emailing with clients and helping them navigate any challenges they have with our hospitality cloud. It's a unique opportunity where you will learn a ton and gain invaluable experience in a tech company with a startup vibe.

✅ Your mission, should you choose to accept it:

Develop an in-depth understanding of Mews' solutions, serving as an ambassador to our customers, ensuring they are achieving great value from our products
Provide exceptional support for customers on technical issues via messaging, email and phone
Consult with customers proactively on ways to improve usage and efficiency
Become familiar with all integrated partner solutions to ensure that we match up the best-connected solutions based on customer needs
Build and retain rapport with appointed "Mews person" at customer sites
Maintain thorough customer documentation
Continuously improve internal knowledge base

️ You'll be a great fit if you bring a few of the below with you:

Higher Education preferably in Hotel Management / IT / Business
Professional experience in customer support
Experience in hotel operations
Native or fluent in English & French
Ability to take feedback, learn quickly and adapt to new situations
Outgoing, social, ready to communicate with employees, customers and partners across different countries and different organizational levels
Permission to live and work unrestricted in Spain
Willingness to work in shifts as we support our customers around the globe 24/7

A couple of points worth noting

Shift Pattern - Because our clients run 24/7 businesses, the Customer Support Team needs to be available 24/7. We've got a global team which makes things easier to manage, but typically the team work 5 days a week on a rota with shifts starting from 6.30am with the latest finish time being 10pm.
Interview Process - There are a few stages which hopefully ensures that this role and Mews are right for you and you are right for the role and Mews. Typically this will be; MS Teams Interview with a Recruiter, MS Teams Interview with a Team Supervisor or Manager; Written Task and Recorded Video Interview, Final Interview with Senior Manager from Team
Salary - 29,000 Euros Per Annum

What's in it for you?

Did you know that Mews was voted the Best PMS of 2024 and has previously held the title of Best Place to Work in Hotel Tech for two consecutive years? You do now. Most of that is down to our inspiring team, but part of it is because of some pretty amazing perks. As well as awesome colleagues and stimulating work, you'll get:

Participation in the Company shares program
Best-in-class Parental Leave Policy. At Mews, as the primary caregiver you get 6 months of fully paid parental leave, and as a secondary caregiver, you get 2 months of fully paid parental leave.
(No matter your location, this can be used during the 1st year and applies if you've been employed for at least 1 year at Mews)
Flexible Benefits via the ThanksBen platform
Unlimited paid holiday (no, this is not a typo)
Wellness Wednesday's (once a month, the whole company enjoys a day where you can attend to your own well-being)
Remote/flexible working (we're 100% hybrid-proof, but we cannot hire from anywhere in the world unfortunately, so feel free to reach out and check with us!)
Monthly working from home allowance and a monthly healthcare insurance allowance (we want you to be happy & healthy)
Regular team events and socials

Who is Mews?

We want to get to know you, so it's only fair we tell you a little bit about ourselves first. Mews has been transforming hospitality since 2012. What began in a single hotel in Prague now powers thousands of hotels around the world, as they pursue their mission to develop transformational solutions for brands and create remarkable experiences for guests.

Since the beginning, Mews embraced being different. Mews is not simply a property management system, but a connected hospitality cloud with products across the hotel ecosystem and more integrations than anyone else.

From global hospitality brands to independent properties, hoteliers join Mews because they recognize the power of innovation. They understand that they can benefit from hotel tech that drives efficiency, maximizes revenue, and improves guest happiness.

Powering over 5,000 customers across more than 85 countries, Mews Hospitality Cloud is designed to streamline operations for modern hoteliers, transform the guest experience and create more profitable businesses.

Ranked 24th in the FT 1000 list of the fastest-growing European companies in 2021, Mews has been recognized as the Best PMS by industry peers at the HotelTechAwards in both 2020 and 2024, consistently earning acclaim. Mews also achieved finalist status in 2021 and 2022. What's more, we take immense pride in being listed among the Best Places to Work in Hotel Tech during those same years and again this year. But our achievements don't stop there; Mews was also listed among the World's Best Hotel PMS Provider 2023 and as the World's Best Independent Hotel PMS Provider 2022 and 2023 by the World Travel Tech Awards.

Life at Mews

That's what we do, but what about who we are? Mews' culture is special and difficult to capture in words, which makes writing this tricky. You'll experience the freedom to be yourself and the ability to watch your ideas come to life. You'll have an open line of communication and an open invitation to after-work drinks, be they virtual or in-person. Sometimes the work can be challenging and there can be a lot of it, but you'll always be able to rely on those around you.

Yes, we're ambitious and we move fast, but we know the value of fun and taking a breather. Every month we have a Wellness Wednesday, a day off that you can use to boost your health, whether that's a long lie-in, a trip to the gym, or anything in between. We have slack channels for almost every interest imaginable, and an all-company meeting every Friday gives you the chance to ask any question to our leadership team.

To get more of an idea what life at Mews is like, check out our Instagram .

We're guided by our five key values; if you see yourself in them, it's time to get in touch.

Everyone is welcome at Mews

To reimagine the art of hospitality, we need teams who represent our global and diverse customers and users. Our differences make Mews, so we welcome people of all backgrounds and identities to work with us. Embracing different perspectives, trying new things and feeling safe to bring your authentic self to work. If this sounds like you and you're ready to join a global, innovative, and exciting community, we'd love to hear from you!

One very important note….don't hold back! Even if you think you don't meet 100% of the criteria listed in this job role, we still encourage you to apply. We believe that everyone should have equal access to opportunities and want to ensure we provide an inclusive experience, so do let us know if there is anything else we can do to support your application process. We can't wait to hear from you!

Solicitar ahora

policy analyst empleos

Customer Support Analyst - POS

Policy and Legal Research Analyst - Arabic-speaking markets

Laboratory Analyst I

Ventures Analyst

Quality Process Analyst (Mobile) - Remote

Fraud Analyst

Merchandising Analyst

Finance Analyst - Europe

Financial Analyst Internship (m/f/d)

Sustainability Analyst - Spanish Speaker

Antipiracy Analyst

Cybersecurity Risk Analyst (m/f/d)

Energy & Carbon Policy Analyst - INTERNSHIP

Junior FP&A analyst – based in Barcelona

Paid Media Analyst (Portuguese Speaker)

Sr Energy Markets Analyst

Sales Analyst & Support Fashion - Permanent (W/M/X)

Functional Analyst

SAP Business Analyst (Finance/Controlling) - Remote

ERP Support Analyst

Can you help us change the world?

About the role

️ You'll be a great fit if you bring a few of the below with you:

What's in it for you?

Who is Mews?

Life at Mews

Everyone is welcome at Mews

Herramientas para candidatos

Herramientas para empresas

Buscar

Mantener la conexión