20 publicaciones de empleo destacadas de customer service associate spanish en madrid, madrid (¡Están contratando!)

Client Service Representative
Fiserv —Madrid, Madrid provincia
- Jornada completa
- Español
- Servicio al cliente
- Inglés
Customer Service Coordinator, WITS
Beckman Coulter Diagnostics —La Moraleja, Madrid provincia
- Jornada completa
- Español
- Oracle
- Servicio al cliente
- Teletrabajo opcional
2d
Sales Account Specialist, LATAM (Portuguese speaker)
Keyfactor, Inc. —Madrid, Madrid provincia
- Jornada completa
- CRM software
- Español
- Ventas
Solicitud rápida
13d
Program Coordinator, Undergraduate Programs – Business School
IE University —Madrid, Madrid provincia
- Jornada completa
- Español
- Servicio al cliente
- Inglés
Madrid Office - Generalist Associate Intern (m/f/d) - October 2026 (6 months)
L.E.K. Consulting —Madrid, Madrid provincia
- Español
- Inglés
- Máster
Senior Concierge Corporate Travel Associate
IQVIA —Madrid, Madrid provincia
- Microsoft Powerpoint
- Microsoft Word
- Español
4d
Front Desk Agent
Marriott International, Inc —Madrid, Madrid provincia
- Jornada completa
- Español
- Inglés
- Microsoft Office
Sales Associate Retail - Madrid
Zielinski & Rozen Europe —Madrid, Madrid provincia
- Disponibilidad fin de semana
- Español
- Ventas
- Servicio al cliente
Trade & Working Capital Solutions - Global Origination Associate
SCH Banco Santander, S.A. —Boadilla del Monte, Madrid provincia
- Jornada completa
- Microsoft Powerpoint
- Español
- Microsoft Excel
- Abono gimnasio
- Seguro de vida
12d
SENIOR SALES ASSOCIATE - MENSWEAR
Brunello Cucinelli —Madrid, Madrid provincia
- Jornada completa
- Español
- Ventas
- Inglés
Assistant Manager - Gran Plaza 2, Hollister
Abercrombie & Fitch Spain, SL —Majadahonda, Madrid provincia
- Jornada completa
- Español
- Informática
- Ventas
- Vacaciones pagadas
Associate Store Leader (Subdirector/a de tienda), Madrid
On AG —Madrid, Madrid provincia
- Español
- Inglés
- Liderazgo
Customer Technical Support (hotline) & Dispatch manager
Beckman Coulter Diagnostics —La Moraleja, Madrid provincia
- Jornada completa
- Español
- Servicio al cliente
- Inglés
Associate Director – IE School of Arts & Humanities (Maternity Leave Cover)
IE University —Madrid, Madrid provincia
- Jornada completa
- Español
- Inglés
- Máster
9d
Cash Management & Lending Sales Associate
SCH Banco Santander, S.A. —Madrid, Madrid provincia
- Microsoft Powerpoint
- Español
- Microsoft Excel
- Abono gimnasio
- Seguro de vida
Product Support Associate I - Pagero
Thomson Reuters —Madrid, Madrid provincia
- Disponibilidad fin de semana
- Trabajo híbrido
- Español
- Inglés
- Oficina
- Teletrabajo opcional
Project Management Associate – Supply Chain
ESML SD Iberia Holding S A U —Pozuelo de Alarcón, Madrid provincia
- Jornada completa
- Español
- PMP
- Inglés
Solicitud rápida
Coordinator, Recruiting
Bain & Company Inc —Madrid, Madrid provincia
- Jornada completa
- Microsoft Powerpoint
- Microsoft Word
- Español
6d
Coordinator, Recruiting
Bain & Co. —Madrid, Madrid provincia
- Jornada completa
- Microsoft Powerpoint
- Microsoft Word
- Español
Solicitud rápida
6d
Senior Associate, Real Estate Development (Marq Logistics)
Ares Management —Madrid, Madrid provincia
- Jornada completa
- Español
- Inglés
- Oficina

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Client Service Representative

Fiserv -
Madrid, Madrid provincia

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Detalles del empleo

Jornada completa

Cualificaciones

Español
Servicio al cliente
Inglés
Microsoft Office
Portugués

Descripción completa del empleo

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Client Service Representative

What does a successful Client Service Representative do?
A successful Client Service Representative serves as a trusted partner between our large financial services clients and Fiserv, ensuring every interaction reflects our commitment to being Partners in Possibility. You will champion client needs, enabling seamless financial services experiences for millions of end users. You will collaborate closely with cross-functional teams to deliver high-quality, consistent service for an assigned client portfolio. You will actively seek ways to improve client satisfaction and operational performance while living our values to create with purpose and deliver on the promise of one Fiserv.

What you will do:

Own and resolve ticket and customer enquiries for an assigned client portfolio in a timely, controlled manner
Reduce new-ticket volumes and lower open tickets through proactive case management
Act as the client champion and advocate inside Fiserv, ensuring service delivery meets or exceeds agreed KPIs and SLAs
Drive improvements in client satisfaction and likelihood-to-recommend scores for the global financial brands we support
Monitor operational performance, identify trends in client enquiries and incidents, and implement plans to reduce future query levels
Track and manage incidents, identify root causes, and implement preventative measures
Liaise with cross-functional teams and management to improve operational efficiency and effectiveness
Deliver client education and training for new and existing users and produce and maintain SLA and operational performance reporting
Provide on-call, bank-holiday and weekend support on a rotational basis

What you will need to have:

Proven client focus with the ability to identify, empathize with, and satisfy client needs
Clear, concise verbal and written communication skills in Spanish, Portuguese, and English
Strong attention to quality and detail, with effective time-management and prioritization skills
Proficiency with Microsoft Office and comfort working in a technology-based (fintech) environment
Demonstrated ability to perform under pressure, meet tight deadlines, and work both independently and collaboratively

What would be great to have:

Background in banking, payment processing, or payments-related customer service
Experience supporting large enterprise or financial institution clients
Familiarity with incident management tools, ticketing systems, and SLA reporting
Exposure to operational performance metrics, KPIs, and continuous improvement initiatives
Experience delivering client training, enablement, or education programs

#LI-AW1

Thank you for considering employment with Fiserv. Please:

Apply using your legal name
Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

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customer service associate spanish empleos en madrid, madrid

Client Service Representative

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Program Coordinator, Undergraduate Programs – Business School

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Sales Associate Retail - Madrid

Trade & Working Capital Solutions - Global Origination Associate

SENIOR SALES ASSOCIATE - MENSWEAR

Assistant Manager - Gran Plaza 2, Hollister

Associate Store Leader (Subdirector/a de tienda), Madrid

Customer Technical Support (hotline) & Dispatch manager

Associate Director – IE School of Arts & Humanities (Maternity Leave Cover)

Cash Management & Lending Sales Associate

Product Support Associate I - Pagero

Project Management Associate – Supply Chain

Coordinator, Recruiting

Coordinator, Recruiting

Senior Associate, Real Estate Development (Marq Logistics)

Quiero recibir la alerta de empleo más reciente de customer service associate spanish en madrid, madrid

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