20 publicaciones de empleo destacadas de intelligence analyst en spain (¡Están contratando!)

Customer Intelligence Analyst
Frontiers Media —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- CRM software
- Microsoft Excel
- Servicio al cliente
- Plan de pensiones
Solicitud rápida
23h
Expert, Technical Functional Analyst
Schneider Electric —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Inglés
- Vacaciones pagadas
- Seguro de vida
Lead Financial Data Analyst
Firebee Filing Analytics —Bilbao, Vizcaya provincia
- 60.000 € al año
- Microsoft Excel
- Oficina
- Máster
- Seguro médico privado
- Seguro dental
Solicitud rápida
Junior Business - Data Analyst
GCBE Advanced Solutions —Madrid, Madrid provincia
- Desde 25.000 € al año
- Jornada completa
- Teletrabajo
- Microsoft Excel
- SQL
- Administración y dirección de empresas
- Flexibilidad horaria
- Teletrabajo opcional
Solicitud rápida
Product Intelligence Data Analyst
LUZA Group —Madrid, Madrid provincia
- Jornada completa
- Microsoft Powerpoint
- Español
- Microsoft Excel
Data Analyst
Veeva Systems —En remoto
- Jornada completa
- Teletrabajo
- Azure
- Oficina
- SQL
- Teletrabajo opcional
- Abono gimnasio
Data, Automation & BI Analyst
Verisure —Pozuelo de Alarcón, Madrid provincia
- Jornada completa
- Microsoft Excel
- Informática
- Máster
Solicitud rápida
FSP Feasibility Manager - EMEA
Thermo Fisher Scientific —En remoto
- Jornada completa
- Teletrabajo
- Microsoft Powerpoint
- Enfermería
- Microsoft Excel
3h
Cybersecurity Analyst
Capgemini —Langreo, Asturias provincia
- Inglés
9d
Marketing Analyst
Valsea Technology —Marbella, Málaga provincia
- Trabajo híbrido
- Español
- Informática
- Inglés
13d
DATA ANALYST (FINANCIERO)
Grupo El Castillo —San Vicente del Raspeig, Alicante provincia
- Jornada completa
- Microsoft Excel
- Sistemas ERP
- Oficina
Senior Data Analyst
Veeva Systems —En remoto
- Jornada completa
- Teletrabajo
- Azure
- Oficina
- SQL
- Teletrabajo opcional
- Abono gimnasio
Quantitative Data Scientist Senior Analyst – Advanced Analytics & Algorithmic Trading for FX
BBVA —Madrid, Madrid provincia
- Jornada completa
- Español
- Informática
- Inglés
Senior Financial Crime Intelligence Analyst - Crypto
BVNK —Barcelona, Barcelona provincia
- Jornada completa
- Teletrabajo
- Inglés
- Oficina
- Inteligencia artificial
Solicitud rápida
AI Solutions Analyst
Grifols SA —Parets del Vallès, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Azure
- Informática
- Inglés
18h
Player Insights Analyst
Rhino Entertainment Group —Málaga, Málaga provincia
- Jornada completa
- Trabajo híbrido
- CRM software
- Marketing
- Hospital
- Parking gratuito
- Seguro dental
Solicitud rápida
Business Intelligence Analyst (Filled)
Securitas Direct España S.A.U —Pozuelo de Alarcón, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Microsoft Excel
- Azure
- Oracle
- Flexibilidad horaria
- Días de asuntos propios
Solicitud rápida
Director de Data Analytics y Business Strategy
Rei da Economia Digital —Sevilla, Sevilla provincia
- 67.000 € al año
- Informática
- Inglés
- Máster
- Seguro médico privado
- Seguro dental
Solicitud rápida
Sr Energy Markets Analyst H/F
Worldwide Energy —Madrid, Madrid provincia
- Microsoft Excel
- Inglés
- Oficina
Solicitud rápida
Forescasting Analyst
ENGIE —Madrid, Madrid provincia
- Doctorado
- Inglés
- Máster

Quiero recibir la alerta de empleo más reciente de intelligence analyst en spain

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Customer Intelligence Analyst

Frontiers Media -
Madrid, Madrid provincia

Solicitud rápida

Detalles del empleo

Jornada completa
Hace 23 horas

Beneficios

Plan de pensiones

Cualificaciones

CRM software
Microsoft Excel
Servicio al cliente
Salesforce
Inglés
Tableau
Grado
Inteligencia artificial

Descripción completa del empleo

Who we are:

At Frontiers, our purpose is simple yet ambitious: to make science open. We believe open science empowers the global scientific community to accelerate discovery and develop the solutions needed for healthy lives on a healthy planet.

We are one of the world’s largest and most influential open-access research publishers. Every article we publish is peer-reviewed and quality-certified, ensuring research is accessible to everyone, everywhere. To date, Frontiers research has been viewed over 4 billion times, demonstrating the real-world impact of science without barriers.

Joining Frontiers means being part of a global, mission-driven organization at the intersection of science, technology, and innovation — working alongside passionate colleagues who care deeply about advancing knowledge for the benefit of society. To learn more about our impact and culture, please watch this video.

About the role:

We’re looking for a Customer Intelligence Analyst to join our team and play a central role in how Frontiers delivers customer service. Embedded in our Customer Intelligence team within the Strategy division and working closely with a Customer Experience (CX) Owner, you’ll help drive the implementation, improvement, and maintenance of our customer service operations — from managing feedback and product issues to analysing contact data trends and identifying opportunities for change.

At Frontiers, we take an AI-first approach to customer service, and this role sits at the heart of that strategy. You’ll help shape how we use AI and supporting tools to improve the customer experience. If you enjoy working with data, spotting patterns, and turning insight into action, this is a role where you can make a real impact.

Key Responsibilities:

- Analyze customer service data across all channels and identify trends, recurring issues, and root causes affecting satisfaction.
- Build and maintain dashboards and reports, presenting findings clearly to both technical and non-technical stakeholders.
- Review workflows and SOPs to find inefficiencies and recommend improvements to handle time, quality, and customer experience.
- Work with CRM platforms such as Salesforce, work with AI such as Claude, and other tools like Tableau to extract, visualise, and maintain accurate data.
- Collaborate with team leads, managers, and training teams to turn insights into action plans and support quality assurance initiatives.

Requirements

- Experience in customer service, operations, business analysis, or a similar analytical role.
- Strong experience in and/or aptitude towards AI and AI-driven customer service strategies.
- Strong analytical skills, with the ability to interpret data and translate it into clear, practical insights.
- Proficiency with Excel or Google Sheets (pivot tables, lookups, formulas, charts) and comfortable working with large data sets across multiple systems.
- Excellent written and verbal communication skills, with fluent English, with the ability to present findings to non-technical stakeholders.
- Strong attention to detail, structured problem-solving, and the ability to manage multiple priorities independently.
- Customer-focused mindset with empathy for both customers and frontline agents.
- Comfortable challenging the status quo and proposing improvements across teams and levels.
- Experience with a customer service platforms (e.g. Salesforce), AI (e.g. Claude) and data platforms such as Tableau.

Benefits

We prioritize office presence and emphasize in-person collaboration, but also offer appropriate adjustments where needed, in line with company policy
Extra wellbeing days on top of your annual leave allowance
Up to 3 paid volunteering days each year
24/7 confidential Employee Assistance Program (wellbeing, mental health, legal & financial support)
Learning & development support via the Frontiers Learning Hub
Competitive local benefits country dependent (e.g. healthcare and pension/retirement provision)

Equal opportunity statement

Frontiers actively embraces diversity and is a safe and welcoming workplace. Recruitment is free from discrimination – including based on race, national or ethnic origin, age, religion, disability, sex, gender identity or sexual orientation. With employees from more than 50 different nations, our diversity creates vibrant teams and constantly challenges us to appreciate multiple perspectives.

Solicitud rápida

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Quiero recibir la alerta de empleo más reciente de intelligence analyst en spain

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