With many new and exciting projects underway, Trifork is now looking for a passionate Cloud Application Maintenance Specialist to join our dynamic and growing team in Barcelona.
Full-time · Barcelona, Spain
You and Trifork Spain
Join Trifork Spain – Where Global Innovation Meets Local Impact
Trifork is known for its deep expertise in software development, cloud-native architectures, AI, IoT, cybersecurity, and enterprise platforms, serving clients in healthcare, finance, education, government, and industry.
At Trifork, we love people who love what they do. If you, like us, care deeply about good collaboration, thoughtful planning, and creating solutions that make a real difference, you will feel right at home.
You bring the calm confidence, the curiosity to understand people and processes, and the desire to make projects run smoothly for everyone involved.
The Role (Apps Maintenance Specialist)
We're looking for a Applications Maintenance Specialist to join our SAP Cloud Team in Barcelona. You'll be part of a collaborative team where developers and business analysts work together on enterprise Apps maintenance as well as backlog enhancements for one of our key strategic clients. You will be in working with different products. This is an opportunity to start your long-running engagement and growth where process reliability, communication, and shared ownership take place and really make the difference.
As Service & Apps Maintenance Specialists, you'll be the operational hub of the service: the first point of contact for incoming incidents, the person who keeps SLAs healthy, and the link between end users, the engineering team, and the client. You'll report to the Service Delivery Manager and work closely with the rest of the team every day. Think of this role as the conductor of the orchestra — the one who sets the rhythm, keeps everyone in sync, and ensures the product stays stable while the team delivers at its best.
This is not a box-ticking Apps Maintainance Technical support role. It’s about connecting people, creating clarity, and enabling progress without unnecessary complexity.
What you'll do
Incident intake & triage
Act as the first-level control point for all incoming incidents — log, categorise, prioritise, and validate before anything is dispatched
Apply ITIL-aligned processes to assess impact and urgency; coordinate with the engineering team to route issues with clear, complete documentation
Reproduce and document functional issues clearly that developers can act without unnecessary back-and-forth
Follow the incident lifecycle end-to-end: from first contact through resolution and post-incident closure
SLA ownership & service stability
Monitor open incidents against agreed SLAs; flag risks early so the team can act before they become problems
Collaborate on the continuous improvement of incident management processes — your operational view is valuable input
Reporting & data
Configure and maintain KPI dashboards that give the client and internal leadership an accurate, current picture of service performance
Stakeholder communication
Be the main point of contact for end users: approachable, responsive, and calm under pressure
Keep the client well informed throughout incident lifecycles — proactively, not reactively
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Help us create business value through user experience
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Your qualifications
MUST HAVE
Working knowledge of ITIL-based incident management: triage, prioritisation, escalation, and closure. Managing SLAs and knowing when and how to escalate
Experience working alongside technical teams — comfortable communicating with developers without being one yourself.
Strong written and verbal communication: updates, reports, and client messages that are clear and well-structured
Organised and detail-oriented — accurate logs, clean handoffs, nothing falling through the cracks
Fluent English & Spanish level— our client environment is international.
NICE TO HAVE
Familiarity with ITSM tooling — Jira Service Management, OpenText SMAX, ServiceNow, or similar
Experience with KPI dashboarding tools — Looker, Power BI, or equivalent
Background in application support or managed services
ITIL Foundation certification or equivalent formal training
Experience bridging non-technical users and engineering teams in an enterprise context
THE KIND OF PERSON WE WANT
Someone who enjoys being the connective tissue of a team, the person who makes sure nothing gets lost, everyone has what they need, and the client always knows where things stand. You're organised and thorough, but you also know that good communication and collaboration are what keep a service running well, not just good process.
You're comfortable working alongside technical people and curious enough to understand what they're doing, even if you're not writing the code. You communicate clearly, follow through, and bring a steady presence to situations that sometimes need one.
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What we offer you
You will become part of our team located in beautiful Barcelona. While drawing on a strong and inspiring Trifork culture, you will have a unique opportunity to influence our set-up and help shape the profile and capabilities of our team in Barcelona.
You will become part of:
A dynamic environment in a growing company
A culture in which we prioritize close cooperation and sparring between teams
A tribe of passionate colleagues and a strong sense of community
An informal workplace with humor and social events
A company that respects and values work life balance
The compensation package includes:
Gross salary in the range of 27k€ - 33k€ based on experience and value contribution
Private health insurance & Public Transport cost to the office.
Lunch when at the office
24 days of holiday a year
Healthy food, fruit, snacks and drinks in the office to spark your creativity
Extensive training opportunities with our team of experts as well as externally by participating in relevant conferences or hackathons.
Flexible working hours with the possibility to work remotely
Must be based in or around Greater Barcelona Metropolitan Area
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Our office in Barcelona is located in the heart of the city.
Your application and CV should be in English. We are looking forward to receiving it!
Apply here or send your CV to
[email protected]