20 publicaciones de empleo destacadas de business analyst (f/m/d) en madrid, md (¡Están contratando!)

Business Data Analyst
Vonage —Madrid, Madrid provincia
- CRM software
- Inglés
- SQL
Solicitud rápida
Business Analyst Senior
Carrefour —Madrid, Madrid provincia
- Jornada completa
- Español
- Microsoft Excel
- Inglés
- Formación continua
- Oportunidades de crecimiento y desarrollo profesional
Solicitud rápida
HR Business Advisory Analyst/Business Advisor
Deutsche Bank —Salamanca-Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Español
- Inglés
- Oficina
2d
Analista de negocio Junior
Verisure —Madrid, Madrid provincia
- Jornada completa
- Microsoft Excel
- Inglés
- Grado
Solicitud rápida
Business Solutions Analyst III
Cencora —Madrid, Madrid provincia
- Jornada completa
- Agile
Junior Business Data Analyst
GESCOBRO COLLECTION SERVICES —Madrid, Madrid provincia
- Jornada completa
- Microsoft Excel
- SQL
- Administración y dirección de empresas
Junior Data Analyst (Qlik / Power BI).Remoto
eXperience IT Solutions —Madrid, Madrid provincia
- De 22.000 € a 25.000 € al año
- Jornada completa
- Teletrabajo
- Habilidades de comunicación
- Oportunidades de crecimiento y desarrollo profesional
Solicitud rápida
Business Analyst position for EU Public Institutions - MAIA
The White Team —Tres Cantos, Madrid provincia
- Teletrabajo
- Oracle
- Inglés
e-Compliance Business Analyst
SGS —Madrid, Madrid provincia
- Jornada completa
- Oracle
- Informática
- Sistemas ERP
Solicitud rápida
Business Intelligence specialist - 100% on- site
DO & CO —Madrid, Madrid provincia
- Jornada completa
- Microsoft Excel
- Microsoft Office
- Hotel
Solicitud rápida
Business Analyst Senior | Banca, presencial
PANEL Sistemas Informáticos —Madrid, Madrid provincia
- De guardia
- Oracle
- Mantenimiento
- Inglés
8d
Analista de Datos BI
Verisure —Pozuelo de Alarcón, Madrid provincia
- Jornada completa
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
Solicitud rápida
Data Analyst - Business Banking
ING —Madrid, Madrid provincia
- Teletrabajo
- CRM software
- Español
- Inglés
- Seguro de vida
- Plan de pensiones
12d
Data Analyst Business Banking
ING —Madrid, Madrid provincia
- Teletrabajo
- CRM software
- Español
- Inglés
- Seguro de vida
- Plan de pensiones
12d
Business Continuity Analyst
ESML SD Iberia Holding S A U —Pozuelo de Alarcón, Madrid provincia
- Jornada completa
- Inglés
- Oficina
- Microsoft Office
Solicitud rápida
Business Analyst
SkyCell AG —Madrid, Madrid provincia
- Jornada completa
- Teletrabajo
- Informática
- Grado
- APIs
Solicitud rápida
AI BUSINESS ANALYST: INTERN BOOST IDEA FRONTING
BNP Paribas —Madrid, Madrid provincia
- Media jornada
- Trabajo híbrido
- Máster
- Contabilidad
- Agile
Business Intelligence Analyst (Prácticas)
rpc - The Retail Performance Company —Madrid, Madrid provincia
- Informática
- Inglés
- Oficina
- Oportunidades de crecimiento y desarrollo profesional
Solicitud rápida
13d
Finance Business Analyst Consultant
Devoteam Spain —La Moraleja, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Inglés
- Oficina
- AWS
Solicitud rápida
Business Analyst, Parameta Solutions
TP ICAP —Madrid, Madrid provincia
- Jornada completa
- Microsoft Excel
- Oficina
- SQL

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Business Data Analyst

Vonage -
Madrid, Madrid provincia

Solicitud rápida

Detalles del empleo

Cualificaciones

CRM software
Optimización del rendimiento
R
Inglés
Tableau
SQL
Zendesk
NLP
APIs
Cloud
HubSpot
Inteligencia artificial
Python
Gestión del servidor

Descripción completa del empleo

Join Vonage and help us innovate cloud communications for businesses worldwide!

Business Data Analyst (Customer Success & Support)

Location: Spain (Hybrid)

Role Overview

We are looking for a data-driven, analytical, and forward-thinking Business Data Analyst based in Spain to partner closely with our Global Customer Success (CS) and Customer Support teams. In this role, you will be the bridge between raw data and actionable strategy.

Your primary mission will be to design, build, and manage cutting-edge dashboards that provide clear visibility into team performance. You will serve two critical audiences: supplying frontline teams with tactical, day-to-day operational insights, and providing senior leadership with high-level, strategic performance monitoring. Additionally, you will help us leap into the future of analytics by leveraging modern AI-driven reporting solutions.

Key Responsibilities

Dashboard Development & Management: Design, build, and maintain robust, scalable dashboards that track key performance indicators (KPIs) for both Customer Success and Support teams.
Operational & Executive Reporting:
- Create real-time, tactical views for managers to monitor daily ticket volumes, response times (SLA), customer health scores, and team capacity.
- Develop high-level executive summaries and narrative reports for senior leadership to track long-term trends, churn risks, and ROI.
AI-Driven Analytics: Implement and manage AI reporting solutions (e.g., automated anomaly detection, predictive churn modeling, sentiment analysis on support tickets, or conversational analytics tools) to uncover proactive insights.
Data Pipeline & Quality Assurance: Partner with Data Engineering to ensure data accuracy, clean pipeline integrations (from CRM/Support tools like Salesforce, Zendesk, Planhat), and a single source of truth.
Insight Generation & Collaboration: Don't just build dashboards—tell the story behind the data. Conduct deep-dive analyses to identify bottlenecks in the customer journey and present recommendations to global stakeholders.

Required Skills and Qualifications

Experience: 3 to 6 years of experience as a Business Analyst, Data Analyst, or in a similar analytics role - ideally supporting Customer Success, Customer Support, or Revenue Operations.
Technical Toolkit:
- BI Tools: Advanced proficiency in Tableau (dashboard creation, LOD expressions, performance tuning, and server management).
- SQL: Strong ability to write complex queries, join disparate datasets, and extract data efficiently.
- AI/Advanced Analytics: Hands-on experience or strong familiarity with AI reporting solutions (e.g., Tableau Pulse, Copilot for BI, predictive modeling, or NLP-based text analytics for customer feedback).
Domain Knowledge: Solid understanding of CS/Support metrics such as CSAT, NPS, First Response Time (FRT), Resolution Time, Customer Health Scores, Gross/Net Retention Rate (GRR/NRR), and Churn.
Communication: Exceptional English communication skills, with a proven track record of translating complex technical data into clear, actionable insights for senior executives.

Preferred Qualifications

Experience with CRM and Support ticketing systems (e.g., Salesforce, Zendesk, HubSpot, Gainsight).
Knowledge of Python or R for predictive data analysis.
Experience working in a global matrix organization with stakeholders across different time zones.

What We Offer

Competitive salary and performance-based bonuses.
Comprehensive health benefits and wellness programs.
Flexible working arrangements.
A collaborative, tech-forward environment where your data directly influences company strategy.

#LI-MW1

There's no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.

To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice.

Who we are:

Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.

Solicitud rápida

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business analyst (f/m/d) empleos en madrid, md

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Business Intelligence specialist - 100% on- site

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Quiero recibir la alerta de empleo más reciente de business analyst (f/m/d) en madrid, md

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Join Vonage and help us innovate cloud communications for businesses worldwide!

Business Data Analyst (Customer Success & Support)

Role Overview

Key Responsibilities

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Preferred Qualifications

What We Offer

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