12 publicaciones de empleo destacadas de power bi en almussafes, vc (¡Están contratando!)

Quality and Traning Manager
Assist Digital España —Valencia, Valencia provincia
- Jornada completa
- CRM software
- Microsoft Excel
- Servicio al cliente
18h
Senior Business Analyst (Data & Governance)
Sopra Steria —Valencia, Valencia provincia
- Jornada completa
- Sistemas ERP
- Inglés
- SQL
- Formación continua
- Oportunidades de crecimiento y desarrollo profesional
14d
Quality Engineering Department - FORVIA R&D Center
Faurecia Interior Systems Salc España, S.L. (GRUPO FORVIA) —Paterna, Valencia provincia
- 1.000 € al mes
- Jornada completa
- Microsoft Excel
- Inglés
- Grado
Product Manager - Educación
Grupo Planeta —Valencia, Valencia provincia
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Solicitud rápida
Senior Databricks Administrator/Architect
EUROPEAN DYNAMICS —Valencia, Valencia provincia
- Jornada completa
- Teletrabajo
- Azure
- Doctorado
- DevOps
Solicitud rápida
14d
Sales Manager Pet and Animal Wellbeing EMEA
ADM —Carcaixent, Valencia provincia
- CRM software
- Microsoft Excel
- Ventas
14d
Senior Account Manager
GR8_TECH —Valencia, Valencia provincia
- Teletrabajo
- Microsoft Powerpoint
- CRM software
- Microsoft Excel
Solicitud rápida
Gas Portfolio Analyst
Octopus Energy Group —Valencia, Valencia provincia
- Jornada completa
- Trabajo híbrido
- Español
- Inglés
- SQL
- Plan de pensiones
Solicitud rápida
Data Engineer
SDG Group —Las Cuevas (Benimamet), Valencia provincia
- Trabajo híbrido
- Informática
- Bases de datos
- SQL
- Formación continua
- Teletrabajo opcional
Solicitud rápida
PRÁCTICAS EN DPTO RECURSOS HUMANOS
GECI GROUP —Quart de Poblet, Valencia provincia
- Microsoft Excel
- Microsoft Office
- Habilidades organizativas
Vulnerability Management Engineer
Initiumsoft —Valencia, Valencia provincia
- Jornada completa
- Azure
- DevOps
- Inglés
Solicitud rápida
Business Performance Senior Manager (based in Madrid)
FeverUp —Valencia, Valencia provincia
- Jornada completa
- Microsoft Excel
- Inglés
- SQL
Solicitud rápida
2d

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Senior Business Analyst (Data & Governance)
Sopra Steria —Valencia, Valencia provincia
Posibilidad de acogerte a nuestra retribución flexible (seguro médico, cheques guarderías, transporte, comida y formación).
14d

Quiero recibir la alerta de empleo más reciente de power bi en almussafes, vc

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Quality and Traning Manager

Assist Digital España
Valencia, Valencia provincia

Solicitar ahora

Detalles del empleo

Jornada completa
Hace 18 horas

Cualificaciones

CRM software
Francés
Power BI
Microsoft Excel
Servicio al cliente
Inglés
Tableau
Project management
Grado
Italiano
Liderazgo
Alemán

Descripción completa del empleo

Job Purpose: The Quality & Training Manager will be responsible for leading, coordinating, and overseeing the comprehensive quality management and training strategy across operations. The main objective is to ensure that Quality Specialists and Trainer Specialists work in full alignment to guarantee SLA compliance, elevate customer service standards, and drive a continuous cycle of learning and operational improvement.

Main Responsibilities:

Team Leadership: Direct, coordinate, and develop Quality Specialists and Trainer Specialists directly, ensuring a unified and effective working methodology.
Quality & Training Strategy: Define interaction evaluation frameworks, procedural manuals, as well as onboarding and ongoing training programs for the operational workforce.
Quality-Training Synergy: Analyze diagnostics and deviations identified by Quality Specialists to transform them—in collaboration with Trainer Specialists—into tailored retraining plans and educational content.
KPIs & Metrics Analysis: Monitor key performance indicators (CSAT, NPS, FCR, AHT, critical errors, and SLA compliance) to evaluate the impact of training sessions and service quality.
Calibration & Stakeholder Management: Lead periodic calibration sessions among Quality, Training, Operations, and the end client to standardize evaluation criteria.
CAPA Design & Implementation: Design and drive Corrective and Preventive Action Plans (CAPA / PICA) to address recurring issues or operational bottlenecks.
Executive Reporting: Prepare and present periodic reports on quality levels, training effectiveness, and agent progress to leadership and internal/external stakeholders.
Regulatory Compliance: Ensure that training programs and monitoring processes comply with security, confidentiality, privacy, and data protection standards (GDPR).

Essential Requirements:

Experience:
- Minimum of 3 to 5 years in Quality and/or Training departments within Contact Center / BPO / CX environments.
- At least 2 years directly managing teams of specialists (Quality Specialists / Trainers).
Education: University Degree or Higher Vocational Education / Advanced Professional Training.
Languages:
- Excellent English skills (spoken and written).
- Proficiency in other European languages (French, German, or Italian).
Technical Skills:
- Advanced experience with quality monitoring, CRM, and ticketing tools.
- Advanced proficiency in Excel/Spreadsheets and data analysis tools (Power BI, Tableau, etc.).

Desirable Requirements (Plusses)

Previous experience in customer service operations within the automotive, tech, or connected services sectors.

Key Competencies

Leadership & People Management: Ability to engage and motivate two key departments (Quality & Training) toward a shared objective.
Analytical & Diagnostic Mindset: Skill in connecting quality metrics with actual training needs.
Strategic Communication & Influence: Ability to negotiate criteria, provide structured feedback, and present results to senior management.
Customer Centricity: Passion for making a positive impact on the end-user experience.
Organization & Project Management: Capability to structure priorities and maintain accuracy in high-demand environments.

What We Offer

Contract: Full-time permanent contract.
Professional Development: Continuous training and growth opportunities within a multinational environment.
Work Environment: A dynamic, multicultural, and innovative atmosphere at our Valencia offices.

This selection process is open to all qualified candidates, guaranteeing equal opportunity and non-discrimination.

Solicitar ahora

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power bi empleos en almussafes, vc

Quality and Traning Manager

Senior Business Analyst (Data & Governance)

Quality Engineering Department - FORVIA R&D Center

Product Manager - Educación

Senior Databricks Administrator/Architect

Sales Manager Pet and Animal Wellbeing EMEA

Senior Account Manager

Gas Portfolio Analyst

Data Engineer

PRÁCTICAS EN DPTO RECURSOS HUMANOS

Vulnerability Management Engineer

Business Performance Senior Manager (based in Madrid)

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Quiero recibir la alerta de empleo más reciente de power bi en almussafes, vc

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