20 publicaciones de empleo destacadas de intelligence analyst en catalunya (¡Están contratando!)

Sr Business Analyst Marketplace Experience Global
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- Jornada completa
- Google Suite
- Informática
- Inglés
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eDreams ODIGEO —Barcelona, Barcelona provincia
- Informática
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Modash —Barcelona, Barcelona provincia
- De 90.000 € a 140.000 € al año
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- Teletrabajo
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Senior Data Analyst
Social Point —Barcelona, Barcelona provincia
- Festivos
- Trabajo híbrido
- Español
- Inglés
- Oficina
7d
Sr Business Systems Analyst - Salesforce/GTM
Dynatrace —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- CRM software
- Ventas
- Salesforce
- Vacaciones pagadas
13d
Sr Analyst Growth
Glovo —Barcelona, Barcelona provincia
- Jornada completa
- CRM software
- Microsoft Excel
- Informática
- Teletrabajo opcional
- Abono gimnasio
Solicitud rápida
Senior BI & Analytics Engineer
Entravision —Barcelona, Barcelona provincia
- Jornada completa
- CRM software
- Azure
- Sistemas ERP
- Programa de recomendación
Solicitud rápida
Senior Marketing Data Analyst
Social Point —Barcelona, Barcelona provincia
- Festivos
- Trabajo híbrido
- Español
- Inglés
- Oficina
7d
Senior Marketing Data Analyst
Zynga —Barcelona, Barcelona provincia
- Festivos
- Trabajo híbrido
- Microsoft Word
- Español
- Inglés
Solicitud rápida
7d
Manager, Automation & Reporting
Dow Jones —Barcelona, Barcelona provincia
- SQL
- AWS
- JavaScript
- Vacaciones pagadas
- Abono gimnasio
14d
Revenue Operations Analyst (1 Year Apprenticeship)
Ogury —Barcelona, Barcelona provincia
- Microsoft Excel
- Máster
- SQL
Finance Analysis Graduate (Temporary)
PUIG —Barcelona, Barcelona provincia
- Español
- Microsoft Excel
- Informática
17h
Analista Funcional IT de Facturación
Set Europa —Barcelona, Barcelona provincia
- Microsoft Excel
- Informática
- Inglés
8d
Manager, Automation & Reporting
News Corp —Barcelona, Barcelona provincia
- SQL
- AWS
- JavaScript
- Vacaciones pagadas
- Abono gimnasio
5h
Business Data Management
Palex Medical —Sant Cugat del Vallès, Barcelona provincia
- Hospital
- Inglés
- Máster
- Seguro de vida
Detection Engineer
Allianz —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Azure
- Informática
- Inglés
- Plan de pensiones
BI Data Engineer – (Hybrid)
eDreams ODIGEO —Barcelona, Barcelona provincia
- Informática
- Inglés
- Oficina
BI Data Engineer
eDreams ODIGEO —Barcelona, Barcelona provincia
- Informática
- Inglés
- Oficina
Senior Data Analyst (all genders)
Cocomore AG —Barcelona, Barcelona provincia
- Jornada completa
- Oficina
- SQL
- Machine learning
Solicitud rápida
Senior Pricing Business Analyst – (Hybrid)
eDreams ODIGEO —Barcelona, Barcelona provincia
- Informática
- Inglés
- Oficina

Quiero recibir la alerta de empleo más reciente de intelligence analyst en catalunya

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Sr Business Analyst Marketplace Experience Global

Glovo -
Barcelona, Barcelona provincia

Solicitud rápida

Detalles del empleo

Jornada completa

Cualificaciones

Google Suite
Informática
Inglés
Tableau
Máster
SQL
Grado
Ciencias empresariales
Python

Descripción completa del empleo

Company Description

Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

YOUR MISSION

We are looking for a Senior Business Analyst to turn customer experience data into the engine behind better decisions at Glovo.

You will be the analytical backbone of the Customer Experience team — the person who knows what's happening before anyone else does, can explain why, and can tell us what it's worth to fix it. In a team where every decision around customer interactions has a direct cost and a direct impact on customer loyalty, your work will shape where we focus and how we prioritise. You won't just support decisions — you'll drive them.

THE JOURNEY

As a Business Analyst, you will:

Convert data into decisions that make the customer experience measurably better.
Customer-Obsessed Analysis: Dig into CX metrics — CSAT, contact rates, resolution times, compensation trends — to surface what's actually driving customer dissatisfaction. Go beyond describing what happened to explaining why it happened and what it costs us. Own the analytical layer that turns raw operational data into a clear picture of where the experience is breaking down.
Opportunity Sizing & Prioritisation: Quantify the impact of every problem worth solving. When the team identifies a friction point, you build the business case — how many customers are affected, what it costs in compensations, contacts, and churn, and what fixing it is worth. This is how we decide what to work on next.
Proactive Problem Hunting: Don't wait for issues to be escalated. Monitor key signals across the customer journey, flag anomalies before they become incidents, and bring hypotheses to the table rather than just answers to questions you've been asked. Curiosity is the job.
Design & Own the Intelligence Layer: Build and maintain dashboards and reporting frameworks that give the team — and the broader business — a reliable, real-time view of CX performance. The goal is not beautiful charts; it's decision-making that doesn't require an ad hoc analysis every time someone needs an answer.
Cross-functional Analytical Partner: Work closely with Operations, Product, and Commercial teams to connect CX data with upstream causes. A spike in contacts doesn't start in CX — find where it starts and help the right team fix it.

Qualifications

WHAT YOU WILL BRING TO THE RIDE

Bachelor or Master degree in Business Management, Business Intelligence, Business Analytics, Economics, Engineering, Computer Science, Statistics, Mathematics, Physics, or similar
Significant experience (2-4 years) in high demanding positions (consulting, start-ups, investment banking, etc.).
Strong problem-solving skills: you are hypothesis-driven & looking for data to drive decisions.
Endless curiosity - you wonder why problems exist, spend time figuring out why, and can’t stop thinking about solutions
Strong analytical skills with a passion for the latest tools & technologies. Comfortable managing large data sets. Proficiency in SQL , Python, Google Suite and visualization platforms (i.e. Tableau, Looker Studio).
Excellent communication skills. Ability to communicate effectively with stakeholders from diverse backgrounds and hierarchical levels.
Fluent spoken and written English. Having the capability to not only communicate clearly but also write structurally and understandably.

Additional Information

Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

Solicitud rápida

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