20 publicaciones de empleo destacadas de customer success manager en spain (¡Están contratando!)

Customer Success Manager
Xsolla —En remoto
- Jornada completa
- Teletrabajo
- Ventas
- Salesforce
Solicitud rápida
4d
Customer Service Manager
Zapiplay —Tarragona, Tarragona provincia
- Jornada completa
- Español
- Servicio al cliente
- Inglés
Customer Success Manager (CSM) - Proactivanet
Grupo Espiral —Gijón, Asturias provincia
- Disponibilidad fin de semana
- Teletrabajo
- Español
- Inglés
- Disponible para viajar
- Dietas
- Flexibilidad horaria
Solicitud rápida
Enterprise Customer Success Manager
Guesty —En remoto
- Jornada completa
- Teletrabajo
Solicitud rápida
Customer Success Manager – German Market
Spendesk —Barcelona, Barcelona provincia
- Trabajo híbrido
- Sistemas ERP
- Inglés
- Oficina
Customer Success Manager
IQVIA —Barcelona, Barcelona provincia
- Inglés
- Project management
- Enseñanza
4d
Customer Success Manager
Salesforce —Madrid, Madrid provincia
- Disponibilidad fin de semana
- Español
- Ventas
- Salesforce
9h
ECE & MEA Customer Support Service Line Manager
HP —Sant Cugat del Vallès, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Microsoft Excel
- Ventas
- Servicio al cliente
- Parking gratuito
- Seguro de vida
Customer Success Manager - French/Spanish
Concentrix —Barcelona, Barcelona provincia
- Jornada completa
- Español
- Azure
- Informática
Senior Customer Success Manager (SaaS / Remote / Dutch)
Publitas —Madrid, Madrid provincia
- Jornada completa
- Teletrabajo
- Español
- Ventas
- Inglés
Customer Success Manager
3Shape —Madrid, Madrid provincia
Customer Service Manager
Newrest —Barcelona, Barcelona provincia
- Jornada completa
- Español
- Servicio al cliente
- Sistemas ERP
Solicitud rápida
Customer Success Manager EU- It
Loyal Guru —Barcelona, Barcelona provincia
- Disponibilidad fin de semana
- Español
- Inglés
- Oficina
Customer Success Manager – Italian Market
fonio —Barcelona, Barcelona provincia
- Jornada completa
- Inglés
Solicitud rápida
Customer Support (PMS y Channel Manager)
Icnea —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Español
- Servicio al cliente
- Habilidades de comunicación
- Seguro médico privado
- Teletrabajo opcional
Solicitud rápida
14d
Bilingual Customer Success Manager - German
Copado —Madrid, Madrid provincia
- Jornada completa
- DevOps
- Inglés
- Agile
Solicitud rápida
2d
Office manager / customer services
domestiko.com —Madrid, Madrid provincia
- Servicio al cliente
- Salesforce
- Habilidades organizativas
Customer Technical Support (hotline) & Dispatch manager
Beckman Coulter Diagnostics —La Moraleja, Madrid provincia
- Jornada completa
- Español
- Servicio al cliente
- Inglés
Responsable de Atención al Cliente, Comunicación y Marketing (Levante)
Avanza —Torrevieja, Alicante provincia
- Marketing
- Servicio al cliente
- Liderazgo
- Oportunidades de crecimiento y desarrollo profesional
Responsable de Atención al Cliente, Comunicación y Marketing
Avanza —Collado Villalba, Madrid provincia
- Teletrabajo
- Marketing
- Servicio al cliente
- Gestión de equipo
- Oportunidades de crecimiento y desarrollo profesional
14d

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Customer Success Manager

Xsolla -
En remoto

Solicitud rápida

Detalles del empleo

Jornada completa
Hace 4 días

Cualificaciones

Jira
Ventas
Salesforce
Gestión de cuentas

Descripción completa del empleo

Xsolla is a global leader in video game e-commerce, providing comprehensive solutions to game developers and publishers. Our mission is to empower creators by simplifying global distribution, marketing, and monetization, fostering the success of the gaming industry.

We are looking for a highly motivated, strategically minded Customer Success Manager to join our team in the UK, bringing deep expertise in the gaming industry, with a focus on mobile. In this role, you will manage a portfolio of mobile publishers, studios, and platforms — serving as their trusted advisor and primary executive point of contact. You will drive product adoption, identify growth opportunities, and ensure seamless execution of client needs, all while acting as the connective tissue between your partners and our internal product, engineering, sales, and support teams.

Key Responsibilities

Strategic Relationship Management

Build and nurture deep strategic relationships with a portfolio of gaming clients, with the focus on mobile, serving as their trusted advisor and primary executive point of contact.
Understand each partner’s business goals through structured discovery sessions and continuous dialogue, ensuring our solutions consistently align with and accelerate their success.
Build tailored growth plans for each partner, outlining clear objectives, key initiatives, and milestones to drive sustained account expansion.
Conduct Business Reviews to assess partner health, review KPI progress, and surface actionable strategic insights.
Propose new products, features, and solutions that drive measurable value, tailored to each partner’s strategic objectives in the mobile and gaming landscape.

Risk Management & Escalations

Maintain a forward-looking view of each partner’s health — identifying risks and friction points early and driving swift internal action to resolve them before they escalate.
Own escalation management with urgency and professionalism, deploying rapid response to protect the integrity of the relationship when issues arise.
Resolve issues with composure and high emotional intelligence, navigating difficult conversations and high-pressure situations effectively.

Operational Excellence

Own end-to-end execution of partner deliverables, ensuring internal stakeholders are aligned and accountable at every stage.
Serve as a proactive partner advocate internally, ensuring the voice of the customer is represented across product, sales, engineering, and support teams.
Coordinate cross-functional delivery of client requests, maintaining full transparency and alignment between all internal teams.
Maintain accurate and up-to-date records of all partner interactions, health signals, and opportunities.

Revenue Growth

Identify and support upsell, and expansion opportunities, contributing to revenue growth through long-term relationship development.
Track and analyse customer success metrics across portfolio, translating data into strategic recommendations presented at senior leadership level.

Requirements

Essential

3+ years in Customer Success, Account Management, or a related client-facing role managing high-value accounts.
Experience in working with mobile studios is essential — understanding of monetisation models, UA economics, live ops, and mobile platform ecosystems.
Proactive, solutions-oriented mindset with a demonstrated ability to identify risks early and act decisively to mitigate them.
Ability to manage a complex, high-demand portfolio with a high degree of autonomy, ownership, and organisational rigour.
Strong cross-functional collaboration skills across product, engineering, sales, and support teams.
Data-driven approach to relationship management — able to translate customer health metrics and KPIs into actionable insights and business outcomes.
High emotional intelligence — skilled at navigating difficult conversations and de-escalating high-pressure situations with composure.
Based in Europe, with the ability to travel for client meetings and industry events as needed.

Preferred

Experience working with international enterprise clients across multiple markets.
Proficient in Salesforce; familiarity with JIRA and Confluence.
Executive-level communication and presence — able to engage, influence, and build credibility with C-suite stakeholders both externally and internally.

Why Join Us

Work with top-tier gaming and mobile clients across the UK and internationally, making a measurable impact on their growth.
A dynamic, collaborative team culture that values innovation, initiative, and deep domain expertise.
Continuous learning and growth opportunities within a global organisation operating at the forefront of the gaming industry.
Remote-friendly setup with the flexibility to work effectively across time zones.
Opportunity to represent the company at major gaming industry events (Gamescom, Pocket Gamer Connects, GDC, and more).

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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Risk Management & Escalations

Operational Excellence

Revenue Growth

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Preferred

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