20 publicaciones de empleo destacadas de director customer service en madrid madrid provincia (¡Están contratando!)

Dir, Continuous Improvement (M/F)
Otis —Leganés, Madrid provincia
- Jornada completa
- Máster
- Ensamblaje
- Grado
2d
European Marketing Manager
Gunnebo Entrance Control —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Español
- Marketing
- Inglés
Solicitud rápida
Global Business Development Cyber Director - Santander Insurance
HSE Santander Insurance S.L —Madrid, Madrid provincia
- Jornada completa
- Español
- Inglés
- Agile
- Abono gimnasio
- Seguro de vida
Associate Director – IE School of Arts & Humanities (Maternity Leave Cover)
IE University —Madrid, Madrid provincia
- Jornada completa
- Español
- Inglés
- Máster
Head of Security Iberia
InPost Iberia —San Fernando de Henares, Madrid provincia
- Trabajo híbrido
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- Inglés
- Grado
Solicitud rápida
Business Development Representative (2026-026)
Circle Cardiovascular Imaging —Madrid, Madrid provincia
- Jornada completa
- Teletrabajo
- CRM software
- Español
- Ventas
Solicitud rápida
Account Manager - Financial Markets
Wood Mackenzie Limited —Madrid, Madrid provincia
- Jornada completa
- Español
- Ventas
- Inglés
Solicitud rápida
Director, Sales
Super Micro Computer —Madrid, Madrid provincia
- Español
- Ventas
- Inglés
Sales Director
Cendyn —Madrid, Madrid provincia
- Jornada completa
- Teletrabajo
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Solicitud rápida
Client Advisor Madrid ECI
Fendi —Madrid, Madrid provincia
- Jornada completa
- Español
- Servicio al cliente
- Inglés
Sales Senior Manager Customer Service Transformation
Accenture —Madrid, Madrid provincia
- Jornada completa
- Español
- Servicio al cliente
- Inglés
- Formación continua
- Seguro médico privado
5d
Retail Buying & Planner Merchandiser
Triumph Intertrade AG —Madrid, Madrid provincia
- Español
- Microsoft Excel
- Inglés
Sales Assistant - Full Time (40H) - Madrid (M/F)
Sézane —Madrid, Madrid provincia
- Jornada completa
- Agile
Solicitud rápida
Customer Strategy Analyst - Santander Insurance
HSE Santander Insurance S.L —Madrid, Madrid provincia
- Jornada completa
- Español
- Microsoft Excel
- Inglés
- Abono gimnasio
- Seguro de vida
Senior Director, Drug Development
IQVIA —Madrid, Madrid provincia
- Jornada completa
- Microsoft Powerpoint
- Microsoft Excel
- Investigación
- Teletrabajo opcional
Key Account Manager
International SOS —Madrid, Madrid provincia
- Español
- Ventas
- Inglés
Business Development Manager, (Hybrid)
Transaction Network Services —Madrid, Madrid provincia
- Jornada completa
- Español
- Ventas
- Inglés
Medical Strategy Lead, Oncology (Home-Based)
IQVIA —Madrid, Madrid provincia
- Horas extra
- Inglés
- Investigación
- Desarrollo de negocios
- Teletrabajo opcional
Account Director
IDC Research Inc. —Madrid, Madrid provincia
- De 2.026 € a 6.783 € al mes
- Jornada completa
- Ventas
- Inglés
- IT
BALENCIAGA Sales & Client Advisor
Balenciaga —Las Rozas de Madrid, Madrid provincia
- Jornada completa
- Español
- Microsoft Excel
- Servicio al cliente

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Dir, Continuous Improvement (M/F)

Otis -
Leganés, Madrid provincia

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Detalles del empleo

Jornada completa
Hace 2 días

Cualificaciones

Certificación Six Sigma
Máster
Ensamblaje
Gestión de compliance
Grado
Manufactura
Gestión eficiente
Liderazgo

Descripción completa del empleo

Date Posted:

2026-05-21

Country:

Spain

Location:

Benjamín Outram 1, 28918 LEGANES, Spain

Otis is seeking an experienced, dynamic and Hands on Regional Director of Quality (M/F) to lead Quality and Continuous Improvement across EMEA manufacturing sites.

This is a strategic leadership role where you will drive quality excellence, customer satisfaction, and continuous improvement across a complex, multinational matrix organization. Your leadership will directly influence product quality, operational performance, and the overall customer experience

Key Responsibilities

Define and execute the regional quality strategy aligned with business objectives
Lead Quality & Continuous Improvement teams across EMEA plants and EPC
Drive customer satisfaction improvements and reduce Cost of Poor Quality (COPQ)
Act as primary escalation point for key customer quality issues
Lead site audits, assessments, and quality system deployment
Ensure consistency in quality standards, processes, and best practices across sites
Oversee ISO certifications and core quality documentation (PFMEA, Control Plans, SWIs)
Drive Lean and Six Sigma initiatives and continuous improvement programs
Collaborate cross-functionally with Operations, Engineering, and Product Management
Build, coach, and develop high-performing, diverse quality teams

Experience

8+ years in quality, engineering, or operations roles in industrial/manufacturing environments
Minimum 5 years of leadership experience in international/matrix organizations
Strong experience in quality management systems and compliance
Proven track record in continuous improvement and Lean/Six Sigma projects

Technical & Functional Skills

Deep knowledge of quality tools and methodologies (8D, FMEA, SPC, root cause analysis)
Experience with mechanical assembly and electronic systems
Familiarity with IATF/VDA standards and certifications (preferred)
Six Sigma Black Belt (advantageous)

Leadership & Competencies

Strong analytical and problem-solving mindset
Excellent communication and stakeholder management skills
Ability to lead through influence and change in complex environments
Passion for team development, inclusion, and customer excellence

Education

Bachelor’s or Master’s degree in Engineering , or MBA preferred
Six Sigma certification is an extra
Any official auditor certification for the Quality systems is desireable

Why Join Otis?

At Otis, you’ll be part of a global leader where innovation, quality, and customer focus are at the heart of everything we do. You will have the opportunity to shape the future of manufacturing quality across EMEA while working with diverse teams and driving meaningful impact.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis .

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [email protected].

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director customer service empleos en madrid madrid provincia

Dir, Continuous Improvement (M/F)

European Marketing Manager

Global Business Development Cyber Director - Santander Insurance

Associate Director – IE School of Arts & Humanities (Maternity Leave Cover)

Head of Security Iberia

Business Development Representative (2026-026)

Account Manager - Financial Markets

Director, Sales

Sales Director

Client Advisor Madrid ECI

Sales Senior Manager Customer Service Transformation

Retail Buying & Planner Merchandiser

Sales Assistant - Full Time (40H) - Madrid (M/F)

Customer Strategy Analyst - Santander Insurance

Senior Director, Drug Development

Key Account Manager

Business Development Manager, (Hybrid)

Medical Strategy Lead, Oncology (Home-Based)

Account Director

BALENCIAGA Sales & Client Advisor

Quiero recibir la alerta de empleo más reciente de director customer service en madrid madrid provincia

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