1 publicación de empleo destacada de customer service catalan en barcelona, ct (¡Están contratando!)

Regional Key Account - Comercial
The Yellow Nest Group —Terrassa, Barcelona provincia
- Español
- Ventas
- Inglés
Solicitud rápida

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Regional Key Account - Comercial

The Yellow Nest Group
Terrassa, Barcelona provincia

Solicitud rápida

Detalles del empleo

Cualificaciones

Español
Ventas
Upselling
Inglés
Grado
Catalán
Negociación
Ventas técnicas

Descripción completa del empleo

Mission of the role:
Drive Smilics' sustainable growth through the effective adoption of technological solutions, customer retention, and the generation of cross-selling and up-selling opportunities within the B2B environment. This role combines a strong client relationship focus with commercial and technical capabilities, aiming to align customer needs with Smilics’ value proposition.

Key responsabilities:

Manage the full client lifecycle from first sale through onboarding, ongoing support, renewal, and loyalty.
Identify growth opportunities within accounts through contract expansion, consultative selling, and cross/up-selling in coordination with the sales team.
Promote advanced product usage and ensure clients derive maximum value from the solution.
Coordinate with support, product, operations, and quality teams to resolve issues impacting client satisfaction.
Keep CRM up to date with key account insights: activity, risks, opportunities, and roadmaps.
Lead client training sessions, product demos, and technical presentations to foster solution adoption.
Prepare client-specific reports, strategic recommendations, and tailored action plans.
Negotiate and close agreements within internal commercial policies.
Conduct regular client visits to strengthen relationships and ensure satisfaction.
Contribute to the continuous improvement of the customer experience by sharing insights gathered directly from the market.

Competencies:

Understanding of the electrical market and industrial applications
Sales and negotiation techniques for technological solutions
Competitive and regulatory landscape analysis
Commercial reporting and analytics
Digital literacy and CRM usage
Customer empathy and service orientation
Influencing and negotiation skills
Active listening and problem solving
Strategic thinking and results orientation
Autonomy, initiative, and collaborative mindset

Required qualifications:

2 to 5 years of experience in a similar role
University degree in Engineering or related field
Experience in industrial or technological environments
Advanced level of Spanish and/or Catalan
Advanced level of English (C1)

Valuable assets:

Knowledge of the electricity market
Experience in managing key accounts or complex technical sales
Additional European languages

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customer service catalan empleos en barcelona, ct

Regional Key Account - Comercial

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