Mandarin Oriental, Barcelona is looking for a Waiter / Waitress (Fijo Discontinuo) to join our Food & Beverage team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Mandarin Oriental, Barcelona is an exclusive 5-star hotel located on Barcelona's Paseo de Gracia, also home to several historic modernist works and architectural gems by Gaudí.
The hotel belongs to the Mandarin Oriental Hotel Group which is an international hotel management group with more than 38 luxury hotels, resorts and residences with a worldwide presence in Asia, Europe and the Americas.
Mandarin Oriental Barcelona Hotel has 120 rooms, 28 of which are suites. All of our exquisite rooms and suites are uniquely decorated by Patricia Urquiola.
In addition to accommodation, the hotel has rooms that we rent for all kinds of events, such as weddings, meetings and business events.
Regarding the hotel's gastronomy, we have a 2 Michelin star restaurant, a wonderful cocktail bar, indoor garden Mimosa and the pool terrace where guests can enjoy light dining and spectacular views.
The hotel Spa consists of 8 treatment rooms, both facial and body, indoor pool and gym.
Based at Mandarin Oriental, Barcelona within the Food & Beverage Department in Barcelona, the Waiter / Waitress (Fijo Discontinuo) is responsible for delivering exceptional dining experiences by providing attentive, personalized and professional service to our guests. The position reports to the Restaurant Manager / Outlet Manager.
As Waiter / Waitress, you will be responsible for the following duties:
- Provide friendly, professional and personalized service to guests in accordance with Mandarin Oriental standards.
- Take food and beverage orders accurately and ensure timely delivery.
- Maintain comprehensive knowledge of menus, beverages and daily specials.
- Prepare, set up and maintain dining areas to the highest standards of presentation and cleanliness.
- Anticipate guest needs and handle requests and concerns efficiently and courteously.
- Present and explain menu concepts, ingredients and chef recommendations to guests.
- Deliver personalized and anticipatory service, ensuring an exceptional dining experience.
- Coordinate closely with kitchen and sommelier teams to ensure seamless service execution.
- Maintain detailed knowledge of seasonal menus, wine pairings and signature dishes.
- Contribute to creating memorable guest experiences through attention to detail and genuine hospitality.
As Waiter / Waitress, we expect from you:
- Strong interpersonal and communication skills.
- Passion for hospitality and guest satisfaction.
- Excellent Food & Beverage product knowledge.
- Highly responsible, reliable and service-oriented.
- Ability to work well under pressure in a fast-paced environment.
- Ability to work cohesively as part of a multicultural team.
- Ability to focus attention on guest needs, always remaining calm and courteous.
- Good customer service orientation.
- Commitment, flexibility and professionalism.
- Previous experience in Food & Beverage operations, preferably within a luxury hotel or high-end restaurant.
- Good level of English. Additional languages will be considered an asset.
- Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
- MOstay. When you work as hard as our colleagues do, it's important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
- Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
- We have a Canteen with a different menu every week, so you can eat during your work shift.
- We have a learning platform where you can be trained in the courses you are interested in.
- Our laundry team will provide you with a clean and ironed uniform whenever you need it.
- Our working environment at the hotel is young, fun and multicultural.
- Complimentary stays and special staff rates.
- You can have a tea or coffee whenever you want in our Coffee corner.
- Be part of a company with worldwide recognition.
- Join a team with a passion for service and luxury.
- You will have at your disposal an electric kick scooter & bike parking.
- We organize staff parties and team buildings throughout the year.
- We offer options for growth and/or projection within the group.
- We offer free weekly physiotherapy sessions, so you can relax.
- Enjoy your birthday, free to spend it with whoever you wish.
Mandarin Oriental is a company that promotes equal opportunities in employment. We highly appreciate the uniqueness of each individual, including their diverse perspectives, cultures, lifestyles and personal circumstances. Our commitment lies in ensuring equal opportunities for all and creating a work environment that is both productive and free from any form of unfair or unlawful discrimination.
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