20 publicaciones de empleo destacadas de head of digital en madrid, md (¡Están contratando!)

Customer Relations Agent
Teya —Madrid, Madrid provincia
- Disponibilidad fin de semana
- Trabajo híbrido
- Español
- Microsoft Excel
- Inglés
Customer Experience & Product Operations Analyst, Arlo Europe
ESML SD Iberia Holding S A U —Pozuelo de Alarcón, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Microsoft Excel
- SQL
- Python
Solicitud rápida
7d
Global Manager IBP Finance
Sandoz —Madrid, Madrid provincia
- Jornada completa
- Microsoft Excel
- Sistemas ERP
- Máster
Ensia - Responsable de Infraestructura IT / IT Infrastructure Manager
Testia France —Madrid, Madrid provincia
- Jornada completa
- Español
- Informática
- Sistemas ERP
Transformation Internship
DEOLEO GLOBAL S.A.U. —Rivas-Vaciamadrid, Madrid provincia
- Microsoft Powerpoint
- Microsoft Word
- Español
Delivery Manager - Allianz in a Pocket
Allianz —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Informática
- Agile
- IT
- Plan de pensiones
KAM (Key Accounts Manager) A&H
AIG Europe S.A. (Spain branch) —Madrid, Madrid provincia
- Jornada completa
- Microsoft Powerpoint
- Microsoft Word
- Español
Solicitud rápida
Internal Auditor (Replacement contract)
Admiral Seguros —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Español
- Microsoft Excel
- Inglés
Commercial Technology Partner & Site Lead".
Haleon —Madrid, Madrid provincia
- Jornada completa
Lead Data Scientist
Bondora —Madrid, Madrid provincia
- Teletrabajo
- Azure
- SQL
- Machine learning
Solicitud rápida
6d
SYSTEM ENGINEER MANAGER for Main Line projects
Siemens —Tres Cantos, Madrid provincia
- Jornada completa
- Español
- Inglés
- Liderazgo
Nike Retail Associate (Athlete) - Contrato a media jornada 12H/16H - Nike Factory Store H2O Rivas
Nike —Madrid, Madrid provincia
- Media jornada
- Ventas
- Servicio al cliente
- Investigación
Manager of Financial Crime Compliance (FCC) Advisory ED
SCH Banco Santander, S.A. —Boadilla del Monte, Madrid provincia
- Jornada completa
- Español
- Oracle
- Inglés
- Abono gimnasio
- Seguro de vida
DevOps Engineer Manager
Once For All - Nalanda —Madrid, Madrid provincia
- Trabajo híbrido
- Español
- DevOps
- Inglés
Financial Accounting & Reporting Team Leader (IFRS17 & PCEA)
Admiral Seguros —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Español
- Microsoft Excel
- Sistemas ERP
12d
Product Director - Brokerage
JPMorganChase —Madrid, Madrid provincia
- Jornada completa
- Español
- Informática
- Inglés
Director, Solution Engineering
Salesforce —Madrid, Madrid provincia
- Jornada completa
- Informática
- Ventas
- Sistemas ERP
Regulatory Reporting Data Analyst
ING Bank —Madrid, Madrid provincia
- Teletrabajo
- Microsoft Excel
- Inglés
- Oficina
- Plus transporte
- Seguro médico privado
People Analytics Intern
Simon-Kucher & Partners —Madrid, Madrid provincia
- Microsoft Excel
- Inglés
- Recursos humanos
Junior Legal Counsel - Iberia
Legends Global (Europe) —Madrid, Madrid provincia
- Trabajo híbrido
- Español
- Microsoft Excel
- Inglés
- Teletrabajo opcional
- Plan de pensiones
Solicitud rápida
9d

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Customer Relations Agent

Teya -
Madrid, Madrid provincia

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Detalles del empleo

Jornada completa

Cualificaciones

Español
Microsoft Excel
Centro de llamadas
Inglés
Zendesk
SaaS

Descripción completa del empleo

About Teya

We’re Teya, one of the fastest-growing fintech companies in Europe. Every day, we help thousands of local businesses simplify payments and grow their operations.
We’re now expanding our Customer Relations team in Spain and looking for people who are proactive, empathetic, and passionate about delivering an outstanding customer experience.

Our culture

These are the values that guide everything we do:

Proud to Serve – We support and empower small local businesses.
Build from the Future – We innovate with purpose and think ahead.
Simplicity – We keep things efficient, smart, and seamless.
Winning Mindset – We set high standards and push to achieve them.
One Dream. One Team. One Culture. One Voice. – Together, we go further.

Your mission

Reporting to Head of Inside Sales & Digital Channels, as a Customer Relations Agent, you’ll be the first point of contact for Teya merchants in Spain. Your mission is to provide fast, accurate, and high-quality support—resolving their queries with empathy and professionalism while representing Teya’s tone of voice and values.

You’ll help ensure every interaction is smooth and positive, building loyalty and protecting revenue by minimizing churn.

What you’ll do day to day

Handle incoming merchant queries (by phone, email, or chat) on topics like terminals, payouts, fees, app support, account changes, and more.
Diagnose issues, follow product and support playbooks, and resolve or escalate using defined workflows.
Create and manage Zuper jobs (collections, swaps, accessory deliveries) with complete and accurate data for the Supply Chain team.
Run recovery or terminal return calls after merchant churn, following the CR Recovery Call guide.
Deliver consistently high productivity, CSAT, and quality scores—always communicating with empathy and clarity.
Correctly classify tickets in Sprinklr or Zendesk, feeding valuable data into dashboards and reporting tools.

What we’re looking for

Strong spoken and written Spanish; comfortable using English for internal tools and training.
Excellent communicator with an active listening style and a customer-first mindset.
Prior experience in customer support, call center, or operations (in payments, banking, or SaaS is a plus).
Confident navigating multiple systems: Zendesk/Sprinklr, Zuper, CRM/CDP, and basic Excel.
Detail-oriented, organized, and able to maintain quality in a fast-paced environment.
Willingness to work shifts aligned with merchant demand (including occasional evenings or weekends).

Why you’ll love working with us

At Teya, every interaction counts. You’ll be part of a team that helps small businesses thrive and grow—people who truly care about making a difference.

We offer a collaborative environment, opportunities to learn new skills, and the chance to build your career in one of Europe’s most exciting fintech companies.

If you’re someone who enjoys helping others, solving problems, and bringing positive energy to your work—Teya is your place.

Teya is proud to be an equal opportunity employer.

We are committed to creating an inclusive environment where everyone regardless of race, ethnicity, gender identity or expression, sexual orientation, age, disability, religion, or background can thrive and do their best work. We believe that a diverse team leads to better ideas, stronger outcomes, and a more supportive workplace for all.

If you require any reasonable adjustments at any stage of the recruitment process whether for interviews, assessments, or other parts of the application—we encourage you to let us know. We are committed to ensuring that every candidate has a fair and accessible experience with us.

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Nike Retail Associate (Athlete) - Contrato a media jornada 12H/16H - Nike Factory Store H2O Rivas

Manager of Financial Crime Compliance (FCC) Advisory ED

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Financial Accounting & Reporting Team Leader (IFRS17 & PCEA)

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Director, Solution Engineering

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Quiero recibir la alerta de empleo más reciente de head of digital en madrid, md

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