20 publicaciones de empleo destacadas de transformation & adoption lead en barcelona, ct (¡Están contratando!)

Director, Business Systems – Service Platform & Automation
Ingram Micro —Barcelona, Barcelona provincia
- Jornada completa
- Inteligencia artificial
- Liderazgo
6d
Commercial Operations Manager – Salesforce Sales Cloud (Product Owner)
Werfen —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- CRM software
- Español
- Ventas
Supply Chain Planning COE – Program Manager
HP —Sant Cugat del Vallès, Barcelona provincia
- Jornada completa
- Sistemas ERP
- Inglés
- Máster
10d
Standard Customer Success & Operations Manager DACH
Serrala —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Salesforce
- Inglés
Senior Manager Master Data Management
Symrise —Barcelona, Barcelona provincia
- Trabajo híbrido
- Inglés
- Máster
- Liderazgo
- Seguro de vida
Solicitud rápida
Operational Excellence Specialist
Biomat SA —Parets del Vallès, Barcelona provincia
- Jornada completa
- Español
- Inglés
- Microsoft Office
Executive Director, Production hub
Novartis —Barcelona, Barcelona provincia
- De 109.300 € a 202.900 € al año
- Jornada completa
- Marketing
- Administración y dirección de empresas
- Liderazgo
4d
Senior Data Insights Consultant
VML/WPP Enterprise Solutions —Barcelona, Barcelona provincia
- Inglés
- Oficina
- SQL
Business Architect – Platform Strategy and Transformation
Roche —Sant Cugat del Vallès, Barcelona provincia
- Jornada completa
- Azure
- Informática
- Máster
Principal Management Consultant, Investment Solutions
SimCorp A/S —Barcelona, Barcelona provincia
- Jornada completa
- Ventas
- Inglés
- Oficina
Data Foundation Engineering Lead - Evinova
AstraZeneca —Barcelona, Barcelona provincia
- Jornada completa
- Microsoft Excel
- Oficina
- AWS
11d
Technical Architect
Workato —Barcelona, Barcelona provincia
- Azure
- Informática
- Salesforce
Chief Client Architect
Workato —Barcelona, Barcelona provincia
- Azure
- Informática
- Salesforce
Solicitud rápida
CPQ Deployment Leader
Schneider Electric —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Español
- Oracle
- Informática
- Días de asuntos propios
- Teletrabajo opcional
Senior IT Project Manager - EWM in Pharma
Fusion Consulting —Barcelona, Barcelona provincia
- Jornada completa
- Teletrabajo
- Inglés
- Oficina
- Project management
Solicitud rápida
Customer Success Manager (French speaking) (f/m/d)
CoachHub —Barcelona, Barcelona provincia
- Jornada completa
- Recursos humanos
5d
Customer Success Manager
SITA Switzerland Sarl —Barcelona, Barcelona provincia
- Jornada completa
- Inglés
- Oficina
- Liderazgo
- Teletrabajo opcional
5d
Head of AI Enablement & Community ( “CommunityHub”)
Symrise —Barcelona, Barcelona provincia
- Trabajo híbrido
- Inteligencia artificial
- Seguro de vida
Solicitud rápida
Group Product Manager [Klaxoon]
Wrike —Barcelona, Barcelona provincia
- Teletrabajo
- Inglés
- Inteligencia artificial
- Liderazgo
Solicitud rápida
2d
Forward Deployed Engineer - Spanish Speaker
Salesforce —Barcelona, Barcelona provincia
- Jornada completa
- Español
- Informática
- Salesforce

Quiero recibir la alerta de empleo más reciente de transformation & adoption lead en barcelona, ct

Al iniciar sesión en tu cuenta, aceptas las Condiciones del servicio de SimplyHired, nuestra Política sobre cookies y nuestra Política de privacidad.

Explorar empleos en más ubicaciones

transformation & adoption lead jobs near barcelona, ct

Empleos de Engineer en Barcelona, Barcelona Provincia

Empleos de Data Engineer en Barcelona, Barcelona Provincia

Empleos de Product Owner en Barcelona, Barcelona Provincia

Empleos de Customer Success Manager en Barcelona, Barcelona Provincia

Empleos de Executive Director en Barcelona, Barcelona Provincia

Empleos de IT Project Manager en Barcelona, Barcelona Provincia

Empleos de Product Manager en Barcelona, Barcelona Provincia

Empleos de Management Trainee en Barcelona, Barcelona Provincia

Empleos de Customer Service Consultant en Barcelona, Barcelona Provincia

Empleos de Construction Management en Barcelona, Barcelona Provincia

Empleos de Quality Engineer en Valencia Provincia

Empleos de Healthcare Support Engineer en Barcelona, Barcelona Provincia

Empleos de Junior Ai Engineer en Madrid, Madrid Provincia

Empleos de Customer Success Manager en En Remoto

Empleos de German Speaking Customer en Barcelona, Barcelona Provincia

Empleos de Customer Success Manager en Paterna, Valencia Provincia

Empleos de English Customer Service en Barcelona Provincia

Empleos de Master Data Specialist en Barcelona, Barcelona Provincia

Empleos de Data Analyst en Málaga, Málaga Provincia

Empleos de Community Manager en Alicante Provincia

Director, Business Systems – Service Platform & Automation

Ingram Micro -
Barcelona, Barcelona provincia

Solicitar ahora

Detalles del empleo

Jornada completa
Hace 6 días

Cualificaciones

Zendesk
Escalabilidad
SaaS
Inteligencia artificial
Liderazgo

Descripción completa del empleo

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description:

Summary: The Director, Business Systems – Service Platforms & Automation is accountable for the strategy, delivery, and operational excellence of several mission-critical systems supporting Ingram Micro’s customer , back office and support operations. This leader owns the full lifecycle of platforms including Zendesk, Gainsight, custom plugin-ins , AI-driven bots/automation, and legacy systems, ensuring solutions are stable, scalable, secure, and continuously enhanced to drive measurable improvements in user and business KPIs.

The Director is responsible not only for reliable delivery, support, and maintenance, but for proactively leading platform modernization and AI enablement initiatives that drive measurable improvements in user and business KPI s . This leader partners closely with business stakeholders in Support, Sales and Operations groups to define success metrics, translate strategy into execution, and ensure platforms evolve from transaction-processing systems into intelligent, performance-enabling solutions that will ensure Ingram Micro is at the forefront of innovation for customer experience.

Key Responsibilities

Platform Ownership, Strategy & AI Enablement

Own the full product and platform lifecycle for Zendesk, Gainsight, Formscape , custom applications, AI bots, automation solutions, and legacy systems.

Define and execute a platform and AI enablement strategy aligned to business outcomes, scalability, and long-term transformation goals.

Establish a clear AI vision for platforms, identifying high-value use cases (e.g., agent assist , automation, intelligent routing, knowledge optimization, self-service deflection).

Ensure platforms and AI capabilities are designed and governed to be secure, scalable, ethical, and operationally sustainable.

Align roadmaps to explicit outcome-based KPIs (e.g., MTTR, CSAT, deflection, cost-to-serve), not just feature delivery.

Delivery, Modernization & Continuous Improvement

Lead delivery of system enhancements, integrations, custom development, and modernization initiatives across the portfolio.

Proactively identify opportunities where AI and automation can materially improve performance, scale, or user experience.

Drive modernization of workflows and architectures to remove constraints that limit effective automation or AI adoption.

Ensure enhancements are delivered with clear value hypotheses, success metrics, and post ‑ implementation performance validation.

Shift the operating model from reactive, request-based delivery to roadmap-driven, outcome-oriented execution.

AI Execution & Operationalization

Oversee implementation and continuous optimization of AI capabilities such as:

Agent assist and intelligent knowledge surfacing

Conversational bots and deflection models

Workflow and decision automation

Insight generation from conversational and operational data

Establish feedback loops to continuously train, tune, and improve AI performance based on real-world usage and results for key platforms

Partner with security, legal, and enterprise architecture teams to ensure AI adoption aligns with governance and risk standards.

Run, Support & Platform Reliability

Accountable for platform health, availability, and reliability, including incident, problem , and change management.

Ensure AI-enabled capabilities are operationally stable, observable, and supported with clear ownership and escalation models.

Reduce recurring incidents, manual workarounds, and operational friction through targeted platform and AI enhancements.

Business Partnership & Value Realization

Act as a strategic technology and AI partner to business leaders, proactively shaping solutions rather than reacting to requests.

Collaborate with stakeholders to define KPIs and success measures for platform and AI initiatives.

Regularly review performance against KPIs and recommend course corrections, additional automation, or reprioritization.

Communicate complex technical and AI concepts in clear, business-oriented language for executive audiences.

Vendor & Financial Management

Own vendor relationships for Zendesk, Formscape and other key platforms.

Hold vendors accountable for innovation, AI advancement, delivery quality, and realized outcomes—not just SLAs.

Manage platform and AI investment budgets, ensuring strong ROI and scalability.

Team Leadership

Build and lead a high-performing team across platform ownership, delivery, engineering, AI enablement, and operations.

Develop AI literacy and modern skill sets across the team.

Foster a culture of ownership, experimentation, continuous improvement, and outcome-driven execution.

What Success Looks Like in 6–12 Months

A clear, executable platform transformation and AI enablement strategy is in place and actively delivering value.

AI capabilities are embedded into core service workflows and are driving measurable KPI improvements.

Platforms are more stable, scalable, and easier to enhance with reduced operational and technical debt.

Business leaders view the function as a strategic partner and AI leader, not just a systems owner.

Vendors operate as true partners contributing innovation and impact.

A strong, transformation-oriented team is in place with clear ownership and modern capabilities.

Key Qualifications

10+ years of experience leading enterprise business systems with ownership across delivery, support, and modernization.

Proven experience implementing and scaling AI-enabled solutions in service, support, or operational environments.

Strong experience with SaaS platforms (Zendesk or similar), custom development, and systems integration.

Demonstrated ability to link technology and AI investments to business KPIs and outcomes.

Strong executive communication, stakeholder management, and vendor leadership skills.

Solicitar ahora

Refina tu búsqueda

transformation & adoption lead empleos en barcelona, ct

Director, Business Systems – Service Platform & Automation

Commercial Operations Manager – Salesforce Sales Cloud (Product Owner)

Supply Chain Planning COE – Program Manager

Standard Customer Success & Operations Manager DACH

Senior Manager Master Data Management

Operational Excellence Specialist

Executive Director, Production hub

Senior Data Insights Consultant

Business Architect – Platform Strategy and Transformation

Principal Management Consultant, Investment Solutions

Data Foundation Engineering Lead - Evinova

Technical Architect

Chief Client Architect

CPQ Deployment Leader

Senior IT Project Manager - EWM in Pharma

Customer Success Manager (French speaking) (f/m/d)

Customer Success Manager

Head of AI Enablement & Community ( “CommunityHub”)

Group Product Manager [Klaxoon]

Forward Deployed Engineer - Spanish Speaker

Quiero recibir la alerta de empleo más reciente de transformation & adoption lead en barcelona, ct

Related Searches

Explorar empleos en más ubicaciones

Herramientas para candidatos

Herramientas para empresas

Buscar

Mantener la conexión