20 publicaciones de empleo destacadas de ai automation en remoto (¡Están contratando!)

Player Experience Specialist
Naphora Games Group —En remoto
- Teletrabajo
- Inglés
- Inteligencia artificial
- Marketing
Solicitud rápida
2h
Lead Salesforce Developer (Native Spanish Speaker)
EPAM Systems, Inc. —En remoto
- Teletrabajo
- CRM software
- Español
- Ventas
- Vacaciones pagadas
- Programa de recomendación
4h
Field Marketing Manager [gn] EMEA
Actian Corporation —En remoto
- Jornada completa
- Teletrabajo
- CRM software
- Español
- Inglés
Solicitud rápida
Performance Marketing Lead (Native Ads)
CapsLock —En remoto
- Teletrabajo
- Inglés
- Habilidades organizativas
- Marketing
- Vacaciones pagadas
- Teletrabajo opcional
Solicitud rápida
Agile Coach
Sanoma Media —En remoto
- Jornada completa
- Teletrabajo
- Español
- Máster
- Grado
Business Development Manager EMEA
Unlimit —En remoto
- Disponibilidad fin de semana
- Teletrabajo
- Oficina
- Máster
- APIs
Solicitud rápida
Lead Product Manager Trust&Safety
OLX —En remoto
- Jornada completa
- Teletrabajo
- Microsoft Word
- Machine learning
- Inteligencia artificial
Solicitud rápida
Head of CRM & Loyalty Growth
Discoup —En remoto
- Jornada completa
- Teletrabajo
- CRM software
- Inglés
- SQL
Solicitud rápida
4d
Senior Implementation Analyst (Remote in Europe)
Intellect —En remoto
- Jornada completa
- Teletrabajo
- Inglés
- Grado
- Manufactura
Solicitud rápida
Senior Open Source Engineer
Sysdig —En remoto
- Jornada completa
- Teletrabajo
- C++
- Linux
Solicitud rápida
12d
Product Manager
All Cares —En remoto
- Jornada completa
- Teletrabajo
- Inglés
- Máster
- Inteligencia artificial
Solicitud rápida
6d
Platform Professional Services Sr. Consultant (Remote, ESP)
CrowdStrike —En remoto
- Jornada completa
- Teletrabajo
- Azure
- Informática
- Sistema operativo Windows
Head of Platform Engineering
dLocal —En remoto
- Jornada completa
- Teletrabajo
- Inglés
- Servicios financieros
- Inteligencia artificial
Solicitud rápida
Senior Security Analyst (L2/L3)
Quadcode —En remoto
- Horas extra
- Teletrabajo
- Inglés
- Sistema operativo Windows
- SQL
Solicitud rápida
Account Director
Superside —Desde casa
Senior Customer Solutions Architect
Sysdig —En remoto
- Jornada completa
- Teletrabajo
- Azure
- AWS
- Scripting
Solicitud rápida
5d
Partnerships Manager
FYST —En remoto
- Jornada completa
- Teletrabajo
- Microsoft Excel
- Inglés
Solicitud rápida
Senior Software UI Engineer
Nerdio —En remoto
- Jornada completa
- Teletrabajo
- Azure
- DevOps
- Sistema operativo Windows
- Vacaciones pagadas
Solicitud rápida
4d
Customer Retention Manager
Platform.sh —En remoto
- Teletrabajo
- CRM software
- Salesforce
- DevOps
Solicitud rápida
2d
VP, Financial Planning & Analysis
Flipp —En remoto
- Teletrabajo
- Inglés
- Liderazgo
Solicitud rápida

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Player Experience Specialist

Naphora Games Group
En remoto

Solicitud rápida

Detalles del empleo

Hace 2 horas

Cualificaciones

Jira
Árabe
Inglés
Árabe estándar moderno
Zendesk
Confluence
Inteligencia artificial
Marketing

Descripción completa del empleo

At Naphora Games Group, we're building more than games, we're building a global team of ambitious, driven people who are hungry to learn, experiment, and raise the bar for the next generation of games.

We collaborate openly, move fast, and challenge ourselves every day to build better, smarter, and faster.

Our goal is to create world-class games that players around the globe love and remember. If you thrive in a high-performance, ownership-driven environment and want to make a real impact, you'll fit right in with us.

Role Summary

Own and support the player experience across Naphora's mobile games.

Your objective is to provide fast, high-quality player support while turning player feedback into actionable insights that improve our games and overall player experience.

You'll manage player support and community channels, investigate issues, monitor player sentiment, and work closely with Product, QA, Engineering, and Marketing to ensure players are heard and supported.

Responsibilities

Player Support

Manage player support across Zendesk, in-game support, email, and social channels
Investigate and resolve issues related to accounts, purchases, gameplay, progression, and technical problems
Respond to App Store and Google Play reviews in a timely and player-focused manner
Escalate bugs, exploits, and critical issues to QA, Engineering, and Product teams
Maintain and improve FAQs, support documentation, and the player knowledge base

Community & Player Insights

Moderate and engage with communities across Discord, Reddit, Facebook, and other relevant platforms
Monitor player sentiment, feedback, recurring issues, and emerging trends
Produce weekly Voice of the Player reports with key insights and actionable recommendations
Build positive relationships with players through clear and professional communication
Identify opportunities to improve player retention through support and community engagement

LiveOps & Performance

Support LiveOps by communicating events, updates, maintenance, and other important information
Monitor support KPIs, service levels, CSAT, and SLA performance
Collaborate with Product, QA, Engineering, and Marketing to improve the overall player experience
Continuously improve support processes, tools, and automation

Success Looks Like

Responding to player inquiries quickly while maintaining high-quality communication
Resolving player issues efficiently and minimizing unnecessary escalations
Maintaining strong App Store and Google Play ratings through consistent review management
Identifying recurring issues before they become widespread problems
Providing player insights that contribute to product improvements
Maintaining strong CSAT and SLA performance
Building positive relationships with the player community
Taking ownership of the player experience across all support channels

Qualifications

1–3 years of experience in Customer Support, Community Management, Player Experience, or a similar role
Passion for mobile games and delivering great player experiences
Experience with Zendesk, Freshdesk, Intercom, or similar support platforms
Experience responding to App Store and Google Play reviews
Experience moderating communities across platforms such as Discord, Reddit, or Facebook
Strong written communication, analytical, and problem-solving skills
Ability to investigate player issues and clearly document bugs for internal teams
Ability to prioritize multiple requests in a fast-paced live service environment
Understanding of LiveOps, free-to-play mobile games, player retention, and community engagement is highly desirable
Experience with Jira, Confluence, AI-assisted support tools, or support automation is an advantage
Fluent in English; Arabic is an advantage

If this role excites you and you're ready to help shape the future of game development at Naphora, we encourage you to apply.

Solicitud rápida

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