20 publicaciones de empleo destacadas de call center en cornellà de llobregat, ct (¡Están contratando!)

Product Manager - Agent Experience & Customer Operations
Exoticca —Barcelona, Barcelona provincia
- CRM software
- Ventas
- Servicio al cliente
Solicitud rápida
Teleoperadora
teleluzygas —Barcelona, Barcelona provincia
- Desde 800 € al mes
- Jornada completa
- Español
- Sin necesidad de experiencia
Solicitud rápida
Account Manager
DGICC —Barcelona, Barcelona provincia
- Jornada completa
- Ventas
- Inglés
- Oficina
Solicitud rápida
Supervisor/a de Call Center Comercial (H/M/X)
Aura Seguros —Santa Coloma de Gramenet, Barcelona provincia
- 20.000 € al año
- Jornada completa
- Trabajo híbrido
- CRM software
- Ventas
- Gestión de equipo
- Formación continua
- Teletrabajo opcional
Teleoperador/a comercial
domestiko.com —Barcelona, Barcelona provincia
- 9,69 € por hora
- Media jornada
- Ventas
- Habilidades de comunicación
Accommodation Sales Contractor (EN/FR) – (Hybrid)
eDreams ODIGEO —Barcelona, Barcelona provincia
- Ventas
- Inglés
- Oficina
Jefe-a de Zona - Telemarketing
Formación Universitaria —Barcelona, Barcelona provincia
- Incorporación inmediata
Account Manager Clínicas
Doctoralia Spain —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Español
- Ventas
- Inglés
- Seguro médico privado
Solicitud rápida
TELEOPERADOR/A (RETENCIONES) CON ALEMÁN
SOSMATIC, S.L. —Barcelona, Barcelona provincia
- De 1.750 € a 2.000 € al mes
- Jornada completa
- Trabajo híbrido
- Español
- Habilidades de comunicación
ENQUESTADORS-ORES TELEFÒNICS (TARDES- DOMINI DEL CATALÀ)
opinometre,s.l. —Barcelona, Barcelona provincia
- Media jornada
TELEOPERADORES/AS ONGS
CATSERVEISSXXI-GESTIO CTI S,L —Sant Cugat del Vallès, Barcelona provincia
- 1.425 € al mes
- Jornada completa
- Habilidades de comunicación
teleoperador 30hras L-V Catalán indispensable
Sosmatic —Barcelona, Barcelona provincia
- De 16.000 € a 19.000 € al año
- Media jornada
- Español
- Ventas
- Servicio al cliente
- Oportunidades de crecimiento y desarrollo profesional
Solicitud rápida
5d
Asesor/a Comercial - Dpto. Ventas Cliente Profesional - Leroy Merlin Badalona
Leroy Merlin España —Badalona, Barcelona provincia
- Ventas
- Habilidades de comunicación
- Oportunidades de crecimiento y desarrollo profesional
Solicitud rápida
Operador/a de Atención al Cliente 20h - La Llagosta (Barcelona)
Mondo Convenienza —la Llagosta, Barcelona provincia
- 12.000 € al año
- CRM software
- Servicio al cliente
- Microsoft Office
Solicitud rápida
6d
Prácticas en el departamento Comercial y Atención al Cliente
Carglass —Mollet del Vallès, Barcelona provincia
- Jornada completa
- Ventas
- Marketing
- Servicio al cliente
- Oportunidades de crecimiento y desarrollo profesional
Conseiller de clientèle – telemarketing
Ateleos —Barcelona, Barcelona provincia
Prácticas en el departamento de Call Center
Carglass —Mollet del Vallès, Barcelona provincia
- Media jornada
- Microsoft Powerpoint
- Microsoft Excel
- Habilidades organizativas
Telemarketing agent - BENELUX
Mettler Toledo —Cornellà de Llobregat, Barcelona provincia
Teleoperador/a de telemarketing
domestiko.com —Terrassa, Barcelona provincia
- 10,11 € por hora
- Oficina
- Habilidades de comunicación
TELEOPERADOR/RAS
REFORMA T 360 SL —Rubí, Barcelona provincia
- De 740 € a 1.100 € al mes
- Media jornada
- Servicio al cliente

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Product Manager - Agent Experience & Customer Operations

Exoticca -
Barcelona, Barcelona provincia

Solicitud rápida

Detalles del empleo

Contrato indefinido

Cualificaciones

Jira
CRM software
Ventas
Servicio al cliente
Centro de llamadas
Salesforce
Inglés
Agile

Descripción completa del empleo

What is Exoticca

Exoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. At the core of Exoticca's brand equity is the commitment to "creating life milestones." We believe in delivering best-value trips, exploring unique destinations, curating extraordinary travel experiences, and demonstrating genuine care for both our customers and the planet.

We are a professional, dynamic, multicultural team in rapid international growth, seeking new partners to help us create the best and most forward-thinking travel company of our generation.

What is our proposal?

We are looking for a Product Manager to own the experience and platforms used by our call center agents to support sales and customer interactions.

At Exoticca, the call center plays a critical role in both converting interested travelers and supporting customers after booking. Our agents rely on platforms such as Salesforce and Sprinklr to manage thousands of interactions every day.

In this role, you will focus on improving agent experience, operational efficiency, and customer outcomes by evolving the tools, workflows, and systems used by our customer operations teams.

You will work at the intersection of Customer Experience, Sales Operations, and Engineering, translating operational needs into scalable platform solutions.

Key Responsibilities

Platform & Product Ownership:

Own the roadmap for Salesforce and Sprinklr platforms used by Customer Service and Sales teams.
Define and prioritize initiatives that improve agent productivity, sales conversion, and customer satisfaction.

Agent Experience & Operational Impact:

Partner with Customer Service and Sales leadership to identify pain points in call center workflows and translate them into platform improvements.
Improve agent efficiency through automation, workflow optimisation, and better tooling.
Ensure the platforms and tools used by agents integrate seamlessly with customer data and communication channels across the customer journey.
Use data and platform analytics to identify opportunities to improve both customer experience and operational efficiency.

Operational Excellence (Initial Focus):

Own the day-to-day delivery of platform improvements, bugs, and feature requests across Salesforce and Sprinklr.
Establish clear prioritization frameworks and agile processes for platform development.
Work closely with engineering teams and external partners to ensure timely delivery of fixes and improvements.
Track progress, identify blockers, and ensure issues are resolved efficiently.
Establish observability and reporting on key domain metrics, tracking platform health, incident trends, ticket volumes, and resolution times to drive data-informed operational improvements.

Strategic Platform Evolution (Mid-term)

Contribute to defining the evolution of our customer operations platforms.
Identify opportunities to improve agent tooling through automation, AI assistance, and workflow optimisation as customer operations scale.
Ensure the platform ecosystem scales with the growth of our customer operations.

Success in this role means

Sales teams have the tools they need to effectively convert interested travelers.
Customer service teams can resolve issues quickly and efficiently.
Platform improvements measurably increase agent productivity and customer satisfaction.

Requirements

5+ years of experience in Product Management, Platform Management, or Product Operations roles.
Experience working with CRM or customer engagement platforms (Salesforce, Sprinklr, etc.).
Experience improving operational platforms, agent workflows, or customer support tooling.
Strong organizational and prioritization skills, with the ability to manage multiple initiatives simultaneously.
Excellent stakeholder management and communication skills.
Strong analytical mindset and ability to work with operational and performance metrics.
Familiarity with Agile methodologies and backlog management tools (e.g., Jira).
Technical curiosity and ability to understand system integrations and constraints.
Ability to work autonomously in a fast-paced, international environment.

Benefits

Competitive compensation package in line with job responsibilities and experience.
Additionally, we propose the use of flexible compensation management for diet, transportation, private health insurance with Cobee.
On-site work model: offices in Barcelona City.
Permanent contract from the start.
Travel packages at reduced prices!
Referral bonus, if you bring people as talented as you.
Unlimited coffee, team lunches, English lesson, bi-anual company parties.
And last but not least, becoming part of a fun and motivated multicultural team at an agile and rapid growing organization!

Join Exoticca and play a pivotal role in creating life milestones through unforgettable travel experiences! This is your opportunity to shape the future of a dynamic and innovative travel brand on a global scale.

Exoticca is an equal opportunity employer. Diversity and inclusiveness are our core. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under European, country, or local law.

Solicitud rápida

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