20 publicaciones de empleo destacadas de sap customer service en barcelona barcelona provincia (¡Están contratando!)

Customer Engagement Delivery Lead
Hexagon Manufacturing Intelligence —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- CRM software
- Informática
- Salesforce
- Seguro de vida
Global Process Expert - Customer Master Data
Sanofi —Barcelona, Barcelona provincia
- De 59.600,00 € a 79.466,66 € al año
- Jornada completa
- Microsoft Excel
- Servicio al cliente
- Inglés
iSHIFT Solution Delivery – Trade Expert
Sanofi —Barcelona, Barcelona provincia
- De 59.600 € a 89.400 € al año
- Informática
- Ventas
- Sistemas ERP
SAP MDG (Master Data Governance) Consultant
Accenture —Barcelona, Barcelona provincia
- Jornada completa
- Español
- Inglés
- Máster
Customer Experience Specialist (French mandatory)
dsm-firmenich —Barcelona, Barcelona provincia
- Microsoft Powerpoint
- CRM software
- Microsoft Excel
APPRENTICE BUSINESS OPERATIONS (GES)
dsm-firmenich —Barcelona, Barcelona provincia
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Planning Global Process Owner (GPO)
Werfen —Barcelona, Barcelona provincia
- Jornada completa
- Español
- Inglés
- Habilidades de análisis
First Party Collector
PPG —Rubí, Barcelona provincia
- Jornada completa
- Oracle
- Servicio al cliente
- Inglés
Solicitud rápida
Lead Data Engineer (m/f/d)
Allianz —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Informática
- Azure
- Informática
- Plan de pensiones
Senior Manager IT Sourcing and Licensing
Sonova —Barcelona, Barcelona provincia
- Trabajo híbrido
- Informática
- Inglés
- Administración y dirección de empresas
11d
Senior Financial Analyst - Business Finance COE
Agilent Technologies Spain S.L. —Barcelona, Barcelona provincia
- Jornada completa
- Microsoft Excel
- Sistemas ERP
- Inglés
- Seguro de vida
- Plan de pensiones
Global SAP Controlling
BUNGE —Sant Just Desvern, Barcelona provincia
- Máster
- Grado
- Administración y dirección de empresas
QA Operations Specialist
Biomat SA —Parets del Vallès, Barcelona provincia
- Jornada completa
- Inglés
- Microsoft Office
- Máster
HR Specialist Global Shared Services
Fluidra North America —Sant Cugat del Vallès, Barcelona provincia
- Oracle
- Servicio al cliente
- Inglés
5d
Supply Chain Planning COE – Program Manager
HP —Sant Cugat del Vallès, Barcelona provincia
- Jornada completa
- Sistemas ERP
- Inglés
- Máster
9d
Project Configuration and Change Manager
ALSTOM —Barcelona, Barcelona provincia
- Jornada completa
- Sistemas ERP
- Inglés
- Microsoft Office
Accounting Executive
PUIG —Barcelona, Barcelona provincia
- Español
- Microsoft Office
- Máster
12d
SCM-PltP Application Consultant
Giesecke+Devrient —El Prat de Llobregat, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Inglés
- Máster
Atención al cliente - Mercado francés
Proclinic —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Español
- Microsoft Excel
- Servicio al cliente
- Formación continua
Sales Specialist Microsoft Security
ALSO Holding AG —Barcelona, Barcelona provincia
- CRM software
- Español
- Microsoft Excel

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Customer Engagement Delivery Lead

Hexagon Manufacturing Intelligence -
Barcelona, Barcelona provincia

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Detalles del empleo

Jornada completa

Beneficios

Seguro de vida

Cualificaciones

CRM software
CI/CD
ITIL Foundation
Hybris
Informática
Salesforce
DevOps
Máster
Grado
Scrum
Agile
Cloud
Requisitos comerciales
Liderazgo

Descripción completa del empleo

Summary

In this role, you will lead Hexagon Manufacturing Intelligence's Customer Engagement Applications Delivery function, managing a team of internal engineers, developers, configuration specialists and external partners responsible for delivering, enhancing and supporting business-critical commercial applications.

You will be accountable for the technical delivery, continuous improvement and operational support ("build and run") of Hexagon's Customer Engagement technology landscape, including Salesforce, SAP CPQ, ServiceMax, SAP Commerce Cloud (Hybris) and related enterprise integrations.

Working closely with Product Owners, Business Analysts and business stakeholders, you will translate business requirements into scalable technical solutions while ensuring high-quality delivery, application stability and continuous improvement.

This is a people leadership role requiring strong experience managing technical delivery teams across multiple enterprise platforms.

Job Responsibilities

Technical Delivery & Engineering Leadership

Lead, coach and develop a high-performing team of developers, configuration specialists and technical leads responsible for Customer Engagement applications.
Manage technical delivery across Salesforce, SAP CPQ, ServiceMax, SAP Commerce Cloud (Hybris) and related enterprise applications.
Oversee the end-to-end delivery lifecycle from solution design through development, testing, deployment and production support.
Ensure projects are delivered on time, within budget and to high quality standards.
Promote engineering best practices, Agile delivery methodologies, DevOps principles and continuous improvement.

Application Delivery & Operations

Own the technical delivery and operational support of Customer Engagement applications, including:

Salesforce CRM
SAP CPQ
ServiceMax
SAP Commerce Cloud (Hybris)
Customer Portals
Enterprise integrations

Responsibilities include:

Technical roadmap execution
Application development and configuration
Release planning and deployment
Production support and incident management
Performance optimisation
Application lifecycle management
Technical documentation
Continuous platform improvement

Business Partnership

Work closely with Product Owners and Business Analysts to understand business priorities and functional requirements.
Translate business requirements into scalable technical solutions.
Support end-to-end customer processes across lead-to-order, quoting, service and digital customer engagement.
Collaborate with Enterprise Architecture, Infrastructure and Security teams to ensure solutions align with enterprise standards.

Vendor & Delivery Management

Manage external development partners, implementation vendors and system integrators.
Oversee delivery quality, SLAs and technical performance.
Coordinate internal and external delivery teams across multiple concurrent initiatives.
Report delivery progress, technical risks and resource planning to senior leadership.

Governance & Continuous Improvement

Ensure effective governance across development and support activities.
Drive structured release management, change management and production support.
Champion Agile, DevOps and CI/CD practices.
Support security, compliance and risk management initiatives.
Foster a culture of technical excellence, collaboration and accountability.

Qualifications

Bachelor's or Master's degree in Computer Science, Information Technology or a related discipline.
Significant experience leading technical delivery teams within enterprise application environments.
Proven experience delivering enterprise solutions on Salesforce or comparable CRM platforms.
Strong experience managing technical teams responsible for application development, configuration and support.
Experience with one or more of:

Salesforce
SAP CPQ
ServiceMax
SAP Commerce Cloud (Hybris)

Experience delivering enterprise integrations and managing complex application landscapes.
Strong stakeholder management skills with the ability to work closely with Product Owners, Business Analysts and business leaders.
Experience with Agile delivery methodologies, DevOps practices and release management.
Excellent leadership, communication and problem-solving skills.

Preferred Qualifications

Experience managing hybrid teams of employees, contractors and external partners.
Experience delivering customer-facing commercial applications in a global enterprise environment.
Salesforce certifications (Administrator, Platform App Builder, Sales Cloud Consultant or equivalent).
SAP CPQ, SAP Commerce Cloud or ServiceMax experience.
ITIL certification.
Agile certifications such as Scrum Master, SAFe, PMP or PRINCE2.
Experience leading technical teams through large-scale business or IT transformation programmes.

Why Join Hexagon?

Competitive remuneration package: fixed part + bonus paid 2 times a year in March and September. The bonus is calculated according to the company's performance.
Stable employment conditions: permanent contract
Ticket Restaurants (2420 euro net by year)
Life insurance paid for by the company
Possibility to apply at any time for private medical insurance with Adeslas
Modern office in an attractive location in Barcelona (5 minutes walking from Sants Train Station)
Friendly and international working environment with collaborative spirit. We have employees with +33 different nationalities in our Barcelona office!
Access to an online platform reserved for our employees where you can benefit from discounts on more than 50 brands including fashion, technology, travel, culture, etc.
Remote work policy: the company provides 250 euro per year gross to manage internet and other expenses.
Teleworking model: hybrid model with a lot of flexibility
Flexible benefits in transport, education, kindergarten (Cobee)

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sap customer service empleos en barcelona barcelona provincia

Customer Engagement Delivery Lead

Global Process Expert - Customer Master Data

iSHIFT Solution Delivery – Trade Expert

SAP MDG (Master Data Governance) Consultant

Customer Experience Specialist (French mandatory)

APPRENTICE BUSINESS OPERATIONS (GES)

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First Party Collector

Lead Data Engineer (m/f/d)

Senior Manager IT Sourcing and Licensing

Senior Financial Analyst - Business Finance COE

Global SAP Controlling

QA Operations Specialist

HR Specialist Global Shared Services

Supply Chain Planning COE – Program Manager

Project Configuration and Change Manager

Accounting Executive

SCM-PltP Application Consultant

Atención al cliente - Mercado francés

Sales Specialist Microsoft Security

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