At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.
This role sits within ABB's Robotics business, a leading global robotics company. We're entering an exciting new chapter as we’ve announced the plan for SoftBank Group to acquire ABB Robotics. SoftBank is a globally recognized technology group and investor/operator focused on AI, robotics, and next-generation computing. By joining us now, you’ll be part of a pioneering team shaping the future of robotics—working alongside world-class experts in a fast-moving, innovation-driven environment.
This Position reports to:
Service Business Process Manager
We are looking for a senior leader to join ABB Robotics Customer Service as Global Manager Processes & Tools. In this role, you will lead a global team of Process Owners and Process Experts to harmonize, standardize, and continuously improve service processes aligned with our service strategy.
As part of the Global Operations Management Team, you will play a key role in shaping the future operating model—ensuring scalable, efficient, and customer-centric processes across the organization. At ABB Robotics Customer Service, you will have the opportunity to drive global impact by shaping how we deliver service excellence. You will work with diverse teams across the world, influence key decisions, and contribute to a future-ready, customer-focused service organization.
This is an exciting time to join us in Robotics, since we’ve announced the plan for SoftBank group to acquire ABB Robotics and become a stand-alone company outside of ABB. This is a revolutionary period in our 50+ year history, and we are entering a time of transformation and building the company towards a future of Physical AI.
Your Responsibilities:
Lead the design, implementation, and continuous improvement of global service processes and supporting applications in close collaboration with IS and key stakeholders
Act as a hands-on Business Architect, ensuring alignment between service processes, value streams, and digital tools
Translate business strategy, customer needs, and market dynamics into scalable processes
Ensure a strong customer-centric approach, prioritizing initiatives based on business value and customer experience
Support and guide global deployment, adoption, and change management for process and system improvements
Ensure Health, Safety & Environment (HSE) requirements are embedded in all processes and tools
M.Sc. or Bachelor in engineering, IS/IT, business administration or similar, minimum work experience 10-12 years
Proven experience in Service Business, with strong understanding of service execution
Experience in global transformation programs
Extensive background as a Business Architect, Process Manager, or similar role in a global, service-oriented environment
Knowledge of process design, application landscapes, and data flows
Strong track record of working with cross-functional stakeholders in global and matrix organizations
Excellent stakeholder management, communication, and change leadership skills
Strategic mindset combined with a hands-on, execution-driven approach
Recruiting Manager: Helena Bergsman-Smith. Union representatives – Sveriges Ingenjörer: Pia Sandström, +4672 525 90 30; Ledarna: Lenny Larsson, +46 706 32 85 47; Unionen: Roger L. Gustavsson, +46 730 30 30 36.
We look forward to reading your application in PDF format. Last day to apply is July 31st. Please note that no interviews will be scheduled during the summer holiday period. Apologies for any delay in response.
We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.
