Company Description
Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,300 customers to provide better digital experiences to more than 18 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.
#Li-Hybrid
Job Description
We are looking for a Project Manager – Release and Enablement to join our Product Operations team.
This is a unique, high-impact role that sits at the intersection of structured project/program management and product enablement — bringing together two disciplines that are critical to how we run product release cycles, communicate change to stakeholders, and scale the learning content and certification programs that support them.
You will act as the operational backbone for our product portfolio, ensuring that product releases run smoothly, stakeholders are informed in real time, and our learning and communication assets are published, maintained, and continuously improving. You will work closely with Product, Engineering, Technical Services, and Marketing teams, as well as external vendors, to keep product releases on track and our enablement content best-in-class.
This role is ideal for a seasoned PMO or project management professional who moves comfortably between tracking release schedules and portfolio dashboards, and coordinating learning content and customer communications — someone who brings strong organization skills, adaptability, and a strong sense of ownership to everything they touch.
Responsibilities
Product releases coordination:
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Maintain release timelines, dependencies, and resource allocations across the product portfolio, tracking actuals against baselines for scope, schedule, and budget.
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Manage product releases in the appropriate information system and ensure data integrity and completeness across all active release plans.
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Ensure consistency in product portfolio reporting; produce regular status updates for stakeholders through dashboards, charts, and presentations.
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Track progress across product release projects; flag risks and issues proactively.
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Handle documentation and stakeholder communication throughout the software development lifecycle.
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Maintain operational dashboards covering learner engagement, content feedback, completion metrics, and project KPIs.
Change & risk management:
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Evaluate proposed changes to the release schedule before proposing them for approval by following established change control processes.
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Act as the go-to point of contact when stakeholders change requirements or priorities, ensuring teams can adapt quickly and without losing control of delivery.
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Maintain a change log and communicate approved decisions clearly to all relevant stakeholders.
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Ensure change control processes are consistently followed and continuously improved across all projects.
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Use data visualization tools to provide real-time insights into release process health and performance trends.
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Track operational goals and recommend improvements based on trend analysis and stakeholder feedback.
Customer and stakeholder communications:
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Coordinate the creation, publication, and maintenance of release-related communications across multiple product editions and release streams.
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Maintain supporting documentation including known issues, administrator guidance, maintenance windows, and compatibility matrices.
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Collaborate with Product, Engineering, and Documentation teams to gather accurate release information and communicate changes effectively.
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Ensure consistent messaging across learning, documentation, and customer communication channels.
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Act as the central point of coordination for learning, documentation, and project support requests across the organization.
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Manage and prioritize incoming requests from ticketing systems, support channels, and internal stakeholders.
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Drive timely resolution of issues through collaboration with cross-functional teams and external vendors.
Learning content operations:
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Administer learning technologies, including the LMS and certification platforms.
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Manage the end-to-end publication of new training content, including courses, exams, learning paths, and certifications.
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Coordinate updates to existing learning assets and ensure changes are reflected accurately across all learning platforms.
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Maintain learning catalogs, homepage layouts, and content discoverability within the learning portal.
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Coordinate localization of learning content, certifications, and portal pages with internal stakeholders and external translation vendors.
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Manage user access, permissions, and vendor relationships; monitor system integrations and data synchronisation processes.
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Review and approve platform configuration changes; support platform enhancements and continuous improvement initiatives.
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Ensure all content publication follows established governance, quality, and release processes.
Qualifications
Project & release management:
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5+ years of experience in project management, program coordination, PMO and/or learning coordination roles, ideally within a software/SaaS or tech-driven environment.
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Proven experience managing release schedules, dependencies, and risks — identifying issues early and escalating without losing delivery momentum.
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Working knowledge of the software development lifecycle (SDLC) and how release management fits within it, or experience with learning/education project management.
Tools & technology:
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Proficiency with project management tools (Jira, Aha) and data visualization/dashboarding tools (Power BI, Excel) to report on release health and KPIs.
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Knowledge of LMS and certification system administration, including platform configurations, user access, and integrations.
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Experience with ticketing/support systems (Zendesk) for managing incoming requests.
Collaboration & stakeholder management:
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Business-level fluency in English; strong writing and structuring skills for status reports, release notes, and stakeholder updates.
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Excellent communication and influencing skills, with the ability to build trust and coordinate across Product, Engineering, Technical Services, Marketing, and external vendors.
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Comfortable acting as the central point of coordination across multiple teams and workstreams, especially when priorities shift.
AI & automation:
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Proficiency using AI tools and AI-assisted workflows to accelerate documentation, reporting, and status/release communications.
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Ability to design effective prompts and AI-assisted workflows to streamline repetitive project and communication work.
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Genuine curiosity and adaptability in adopting new AI tools as they emerge.
Quality & organization:
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Strong attention to detail, accuracy, and consistency across documentation, communications, and platform content.
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Commitment to following and improving established processes, quality, and standards.
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Highly organized, with the ability to manage multiple deadlines and priorities without sacrificing quality.
Additional Information
We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace.
With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages.
If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer:
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Permanent Contract and a competitive compensation package.
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Amazing centrally located offices near the Bernabeu Stadium.
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Private Health Insurance (Sanitas) and daily meal vouchers of 11 EUR will be entirely covered by us.
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Hybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding.
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️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 23 days of holidays we offer) plus 3 company-paid volunteer days.
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Up to 25 EUR per month for a gym subscription.
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Flexible compensation plan for childcare & public transportation.
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Reimbursement of up to 50% of the cost of English & Spanish classes.
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Fresh fruit, cookies, soft drinks and protein shakes at the offie.
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Regular company and team events like Pizza talks, Team Building activities, Christmas parties, hosting Meetups at the office and more!
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Bonuses for referring successful hires after three months of continuous employment.
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We offer a relocation package to people who are coming from another country.
Please note that not all the benefits listed above are available for temporary, contract, and internship roles. To ensure you have the most up-to-date information, we recommend checking with your Recruitment Partner
