5 publicaciones de empleo destacadas de remote customer service spain en barcelona, ct (¡Están contratando!)

Head of Retail, South Territory EMEA
New Balance —Barcelona, Barcelona provincia
- Disponibilidad fin de semana
- Merchandising
- Inglés
- Liderazgo
QA Operations Specialist
Biomat SA —Parets del Vallès, Barcelona provincia
- Jornada completa
- Inglés
- Microsoft Office
- Máster
System Service Technician
ABB Robotics Ibérica, S.A.U. —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Español
- Inglés
- Controladores lógicos programables
Solicitud rápida
12d
Senior Manager, Customer Success Engineering
Veeam Software —Barcelona, Barcelona provincia
- Teletrabajo
- Español
- Azure
- Ventas
- Seguro de vida
- Plan de pensiones
1d
Complaints Specialist
Diagnóstic Grifols SA —Parets del Vallès, Barcelona provincia
- Jornada completa
- Inglés
- Habilidades de análisis
- Grado
1d

Discover related jobs

Based on your search for remote customer service spain jobs.

Teleoperador/a Atención al Cliente o Comercial · Contact Center (H/M/X)
Aura Seguros —Barcelona, Barcelona provincia
Retribución flexible: Podrás destinar parte de tu salario a beneficios como comida, transporte, guardería o seguro médico.
16.500 € al año
CRM Email Design Specialist - Freelance
Netenders Holding —Barcelona, Barcelona provincia
Collaborate with the CRM team to align creative with the segmentation strategy. This is a freelance position, with flexible remote work (Barcelona-based…
De 15 € a 20 € por hora

Quiero recibir la alerta de empleo más reciente de remote customer service spain en barcelona, ct

Al iniciar sesión en tu cuenta, aceptas las Condiciones del servicio de SimplyHired, nuestra Política sobre cookies y nuestra Política de privacidad.

Explorar empleos en más ubicaciones

remote customer service spain jobs near barcelona, ct

Empleos de Customer Success Manager en Barcelona, Barcelona Provincia

Empleos de Monitoring Specialist en Barcelona, Barcelona Provincia

Empleos de Communication Specialist en Barcelona, Barcelona Provincia

Empleos de Quality Assurance Specialist en San Fernando De Henares, Madrid Provincia

Empleos de It Support Specialist en Carmona, Sevilla Provincia

Empleos de Quality Assurance Specialist en Madrid, Madrid Provincia

Empleos de Quality Assurance Specialist en Barcelona, Barcelona Provincia

Empleos de Retail Sales Associate en Milano, Lombardia

Empleos de Event Sales en Roma, Lazio

Empleos de Retail Sales Associate en Aiello Del Friuli, Friuli Venezia Giulia

Empleos de Sales Account en Verona, Veneto

Empleos de Sales Manager en Napoli, Campania

Empleos de Retail Sales Associate en Scandicci, Toscana

Empleos de Retail Sales Associate en Serravalle Scrivia, Piemonte

Empleos de Customer Success Manager en Bigues I Riells, Barcelona Provincia

Empleos de Customer Success Manager en En Remoto

Empleos de Community Manager en Barcelona, Barcelona Provincia

Empleos de Data Project Manager en Madrid, Madrid Provincia

Empleos de Customer Success Manager en Madrid Provincia

Empleos de Customer Success Manager en Madrid, Madrid Provincia

Head of Retail, South Territory EMEA

New Balance -
Barcelona, Barcelona provincia

Solicitar ahora

Detalles del empleo

Jornada completa

Cualificaciones

Merchandising
Inglés
Liderazgo

Descripción completa del empleo

Who We Are:

Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.

JOB MISSION:

As the Head of Retail for Territory South, you are the Retail Director EMEA’s strategic partner and the senior field leader accountable for translating EMEA strategy into market impact across multiple markets. You will lead commercial and operational performance, shape the regional retail organisation, and build capability through your Area Managers. This is a senior, hands‑on role requiring executive presence, cross‑functional influence, and a proven track record of delivering profitable growth in multi‑market retail environments.

This role requires strategic leadership across diverse markets with strong seasonal demand, longer travel distances between locations, and a need for local commercial adaptation while maintaining global brand standards with the ability to travel 70-80% on average.

Territory Scope & Context

Location: Within the assigned South region, ideally based near a store or office
Reporting to: Retail Director EMEA
Direct reports: Area Managers across South territory

Cluster South: France; Spain; Portugal; Italy

MAJOR ACCOUNTABILITIES:

Strategic & Commercial Accountabilities

Cluster strategy and growth: Define and deliver the cluster retail strategy aligned to EMEA priorities; prioritise investments, local initiatives and resource allocation to grow market share, margin and customer loyalty.

P&L and commercial ownership: In partnership with Finance and Commercial teams, own the commercial levers that drive top‑line and margin performance (pricing, assortment, promotions, productivity). Set stretch targets and hold the region accountable for delivery.

Market adaptation: Translate global campaigns and assortments into locally relevant plans that capitalise on seasonal peaks and regional consumer behaviour.

Use sales, traffic, inventory and CRM analytics to identify opportunities and risks; implement targeted interventions to improve conversion, ATV and stock turn.

Operational Leadership & Execution

Operational excellence: Ensure consistent execution of the New Balance operational standards across owned & operated stores. Embed rigorous audit, compliance and loss‑prevention disciplines.

Estate & Openings: Partner expansion team with site selection input, opening plans and post‑opening ramp strategies; ensure new stores meet commercial milestones and deliver expected ROI.

Risk and cost control: Manage regional operating costs, shrinkage targets and stock control processes; ensure robust processes across omnichannel fulfilment points.

Brand and customer experience: Safeguard visual merchandising, service standards and local activations to deliver a consistent, locally relevant New Balance experience.

Leadership, People & Stakeholder Management

Direct reports and team structure: Line manage Area Managers who in turn manage Store Managers across the cluster. Set clear objectives, run structured performance and talent reviews, and ensure consistent coaching and capability development across the region.

Talent and succession: Build bench strength through targeted development plans, training programmes and succession planning in partnership with HR.

Cross‑functional influence: Act as the primary interface between field operations and EMEA functions (Merchandising, Marketing, Supply Chain, HR, Finance). Influence assortment, allocation and trade marketing decisions to reflect local market needs.

External relationships: Own relationships with landlords, shopping centre operators and key retail partners.

REQUIREMENTS FOR SUCCESS:

Experience, Skills & Attributes

Minimum 5+ years area/territory management with progressive responsibility; proven success in multi‑market retail leadership, ideally in sportswear, footwear or lifestyle retail.

Executive presence, strong commercial judgement, decisive under pressure, and a track record of building capability in dispersed/remote teams.

Advanced analytical capability; P&L and budget ownership; expertise in audit, shrinkage control and retail operations.

Entrepreneurial, change‑oriented, autonomous and comfortable operating with remote leadership.

Strong communication skills with the ability to present, influence and engage teams.

KPIs & Success Measures

Commercial: Regional same‑store sales vs target; gross margin and EBITDA contribution.

Operational: Audit pass rate; shrinkage percentage vs threshold; time to close corrective actions; successful delivery and adoption of cross‑functional projects.

People: Engagement & Retention for all levels in territory; leadership bench strength; training completion and engagement scores.

Additional Requirements

Fluent in English and one or more local language.

High travel readiness across the cluster and flexibility for peak periods, approximately 70-80% time on average. Flexible availability, including weekends and peak trading periods.

Valid EU driving license (mandatory).

Equal Opportunity Employer:

New Balance is committed to equality of opportunity for all current and prospective associates regardless of age, disability, race, religion or belief, gender, sexual orientation, pregnancy and maternity, marriage and civil partnership and gender reassignment. We are an equal opportunity employer and support a culture of diversity and inclusion.

If you have not already done so, please let us know if you require any support so we can make the right adjustments and considerations should they be required.

Solicitar ahora

Refina tu búsqueda

remote customer service spain empleos en barcelona, ct

Head of Retail, South Territory EMEA

QA Operations Specialist

System Service Technician

Senior Manager, Customer Success Engineering

Complaints Specialist

Discover related jobs

Quiero recibir la alerta de empleo más reciente de remote customer service spain en barcelona, ct

Related Searches

Explorar empleos en más ubicaciones

Herramientas para candidatos

Herramientas para empresas

Buscar

Mantener la conexión