20 publicaciones de empleo destacadas de customer service german en madrid, md (¡Están contratando!)

Customer Success Manager - German Speaker
Planet —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Inglés
- Oficina
- Servicios financieros
Analyst Autonomous Driving (m/f/x)
ARRK Engineering GmbH —Madrid, Madrid provincia
- Jornada completa
- Inglés
- C++
- Grado
- Plan de pensiones
Growth Account Executive (German Market)
Revolut —Madrid, Madrid provincia
- Jornada completa
- Teletrabajo
- Ventas
- Inglés
- Oficina
Junior Sales and Consultant
The Reuse Company —Madrid, Madrid provincia
- Jornada completa
- Informática
- Ventas
- Inglés
Content Engineer (d/f/m)
Taxfix —Madrid, Madrid provincia
- Horas extra
- Español
- Inglés
- Oficina
Solicitud rápida
Marketing Internship - Cloud Champion Program
Kapturall —Madrid, Madrid provincia
- De lunes a viernes
- Trabajo híbrido
- Español
- Marketing
- Inglés
- Abono gimnasio
Solicitud rápida
Procurement Administrator, Europe Pallets
CHEP —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Español
- Sistemas ERP
- Sin necesidad de experiencia
- Plan de pensiones
8d
B2B Marketing & Digital Trainee - M/F/X
AccorCorpo —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Español
- Inglés
- Máster
Solicitud rápida
English speaking Conformity Manager (m/f), Madrid
RIB Software GmbH —Madrid, Madrid provincia
- Jornada completa
- Español
- Inglés
- Administración y dirección de empresas
Intern Sales Assistant
The Reuse Company —Madrid, Madrid provincia
- Informática
- Ventas
- Inglés
Senior Consultant – Presales Cloud Architect (m/f/d)
T-Systems Iberia —Madrid, Madrid provincia
- Trabajo híbrido
- Español
- Azure
- DevOps
Solicitud rápida
Sr. Sales Analyst
Nextpower —Madrid, Madrid provincia
- Jornada completa
- CRM software
- Español
- Microsoft Excel
Proposition Management Intern
ESML SD Iberia Holding S A U —Pozuelo de Alarcón, Madrid provincia
- Jornada completa
- Español
- Inglés
- Grado
Solicitud rápida
Strategy Consultant – Supply Chain & Procurement
Verisure Sàrl —Pozuelo de Alarcón, Madrid provincia
- Jornada completa
- Microsoft Powerpoint
- Español
- Microsoft Excel
Solicitud rápida
Business Strategy Consultant
Verisure Sàrl —Pozuelo de Alarcón, Madrid provincia
- Jornada completa
- Español
- Inglés
- Máster
Solicitud rápida
Domain Architect Sales and Services
Liebherr IT Shared Service Centre Ibérica, S.L. —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Español
- Informática
- Ventas
22h
HR Operations Graduate – EMEA
Align Technology —Madrid, Madrid provincia
- Jornada completa
- Servicio al cliente
- Inglés
- Experiencia administrativa
Solicitud rápida
2d
Senior Data Analyst - Germany team
Pennylane SAS —Madrid, Madrid provincia
- Jornada completa
- Teletrabajo
- Inglés
- SQL
- Python
Solicitud rápida
Senior Strategic Account Executive - Global
BLP Digital AG —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Ventas
- Sistemas ERP
- Inglés
Senior Deployment & Maintenance Engineer, presencial
VIONVISION —Madrid, Madrid provincia
- De 36.000 € a 45.000 € al año
- Español
- Informática
- PMP

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Customer Success Manager - German Speaker

Planet -
Madrid, Madrid provincia

Solicitar ahora

Detalles del empleo

Jornada completa

Cualificaciones

Upselling
Inglés
Servicios financieros
Alemán

Descripción completa del empleo

remote type

Onsite

locations

Madrid Office - Spain

time type

Full time

posted on

Posted 7 Days Ago

job requisition id

JR11646

About Planet

Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers.

We create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day.

Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time.

Founded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in more than 120 markets.

Role Overview

The primary objective of the Customer Success Team is to build relationships with our SME accounts, leading to improved customer lifespan and increased potential of upsell and cross-sell opportunities. Focusing on portfolio growth, customer retention, churn prevention and customer satisfaction, the Customer Success Manager will be responsible for executing pro-active outbound communications as well as receiving and managing incoming customer sales requests.

What you will do:

Contract renewals: Coordinate customer contract renewals and negotiation to maximise customer retention.
Upselling of Planet products: Actively upsell products and services to assigned customer base, and identify opportunities to cross-sell new Planet products. Work closely with internal teams to ensure customers are live and transacting within agreed timeframes.
Inbound commercial requests: Cover inbound customer calls and requests for commercial and non-operations purposes. Engage with customers before, during, and after the request is successfully executed for that customer.
Outbound Commercial campaigns: Execute targeted commercial campaigns (e.g., win-back offers, cross-sell, upsell, etc.) via telephone calls or email campaigns and track customer engagement.
Customer relationship management: Take ownership of customer satisfaction within assigned base, covering customer escalations or issues as and when required
Tracking: Record and monitor customer requests diligently in CRM tools to ensure prompt response and resolution.

Who you are:

Experience in Customer Success or Customer Support role, ideally from a Payments or Fintech background. Relevant courses / training desired but not required. Relevant courses / training desired but not required.
Commercially oriented, strong analytical skills and goal-oriented mindset.
Strong communication and interpersonal skills,
Fluent in English and German, verbal and written.
Ability to manage multiple priorities effectively.
Passion for building strong customer relationships and fostering customer loyalty.

Why Planet:

Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.

Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you – Apply now.

At Planet, we embrace a hybrid work model, with three days a week in the office.

Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.

About Us

Company Background

Planet provides integrated software, payment and technology solutions for its customers in the Hospitality and Retail sectors and worldwide via a network of global Financial Services Partners.

Founded over 35 years ago, we have evolved our services, delivering an innovative digital commerce platform that puts customer experience first.

With headquarters in London and around 3,000 expert employees located across six continents we serve customers in over 120 markets.

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Refina tu búsqueda

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Quiero recibir la alerta de empleo más reciente de customer service german en madrid, md

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