20 publicaciones de empleo destacadas de customer experience analyst en barcelona barcelona provincia (¡Están contratando!)

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Business Analyst, Translation Services Operations

Amazon Spain Services, S.L.U. -
Barcelona, Barcelona provincia

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Detalles del empleo

Jornada completa

Cualificaciones

Microsoft Excel
Informática
R
Microsoft SQL Server
Inglés
Tableau
SQL
Grado
Machine learning
Inteligencia artificial
Python

Descripción completa del empleo

DESCRIPTION

Are you passionate about transforming operational processes through data-driven insights? Are you motivated to have a direct impact on customers around the world? Do you have a business analytics background and love for continuous improvement and finding creative solutions to challenging problems? Amazon's Translation Services team is responsible for providing translation tools and solutions to support the localization and translation needs of all Amazon businesses. At Translation Services Operations, we partner with other internal Amazonian teams to translate and deliver content for users of Amazon's tools and services around the world. We obsess over finding the optimal balance between quality, speed, and cost for customers we serve.

We are looking for an experienced Business Analyst to own end-to-end analytical work for our vendor invoicing processes — from maintaining financial controllership to identifying improvement opportunities through data. You will own problems from start to finish: finding opportunities through data analysis, designing solutions, implementing them, and sustaining them. You will build dashboards, automate processes, and maintain the operational mechanisms that keep the business running. You will be comfortable working in an international, dynamic environment, where change is present as we constantly grow, improve, and innovate.

Key job responsibilities

Own and monitor key invoicing metrics end-to-end, diving deep into data to identify trends, risks, and improvement opportunities; then implementing solutions
Design, build, and maintain analytical frameworks and dashboards that ensure financial accuracy and process compliance
Leverage data to propose business improvements and inform decision-making; including vendor selection, workflow redesigns, and cost structure optimization
Proactively identify automation and process simplification opportunities, particularly leveraging Artificial Intelligence and Machine Learning (AI/ML) capabilities, and drive them from concept to implementation
Conduct root cause analyses on process failures and develop scalable preventive solutions
Partner with cross-functional stakeholders (Business Development, Quality, Product, Finance) to drive alignment and implement agreed-upon improvements.

A day in the life
In the morning, you'll run invoice audits following an audit plan designed to provide statistical coverage across all vendors — ensuring our invoice validation mechanisms are working as expected. When findings arise, you'll loop in the vendor and any required support teams to resolve discrepancies. By the afternoon, you'll shift focus to analyzing actual costs for the month, diving deep into month-over-month variation to understand the main drivers and identify what can be improved for better cost efficiency. Throughout the day, you'll also assess where in our processes we have compliance risks, defining guardrails to ensure financial controllership remains strong as we scale.

About the team
The Vendor Management & Data Insights (VMDI) team, within Translation Services Operations, consolidates vendor management operations with centralized reporting functions — including invoicing, pricing, and metrics — under one leadership. We are responsible for building and maintaining excellent relationships with external vendors to deliver results at scale for our customers, while providing the data foundation that drives decision-making across the organization. We collaborate closely with Quality and Content, Business Development, Customer Success, and Products teams to provide a seamless experience for both vendors and clients. We value a collaborative, inclusive, innovative, and data-driven culture as we work to optimize processes, improve quality, and drive cost efficiencies across Amazon's translation ecosystem.

BASIC QUALIFICATIONS

Bachelor's degree or equivalent
Experience making business recommendations and influencing stakeholders
Experience with data visualization using Tableau, Quicksight, or similar tools
Experience in business or financial analysis
Experience defining requirements and using data and metrics to draw business insights
Experience with Excel
Experience with SQL
Experience in Business English skills, both verbal and written

PREFERRED QUALIFICATIONS

Experience in creating process improvements with automation and analysis, or experience communicating results to senior leadership
Bachelor's degree or above in operations research, applied mathematics, theoretical computer science, or equivalent, or experience working with or evaluating AI systems
* Experience with Python or R for data analysis and automation
* Experience in vendor management, procurement, or financial operations
* Experience developing business cases or strategic recommendations that led to operational model changes (e.g., vendor switches, workflow redesigns, cost structure optimization)
* Comfortable working in an international, dynamic environment, where change is present as we constantly grow, improve, and innovate

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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customer experience analyst empleos en barcelona barcelona provincia

Business Analyst, Translation Services Operations

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