20 publicaciones de empleo destacadas de quality review experience en barcelona provincia (¡Están contratando!)

Sr Quality Coordinator - Marketplace Experience
Glovo —Barcelona, Barcelona provincia
- Jornada completa
- Español
- Inglés
- SQL
Solicitud rápida
1h
Quality Program Associate
Aizon —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Español
- Informática
- Inglés
- Seguro dental
Solicitud rápida
Customer Experience - Dental Lab Technician (Removables)
Dandy —Barcelona, Barcelona provincia
- Turno de 12 horas
- Inglés
- Oficina
- Vacaciones pagadas
Solicitud rápida
Technical Account Manager, EU
Emerald X —Barcelona, Barcelona provincia
- De 50.000 € a 55.000 € al año
- Jornada completa
- CRM software
- Ventas
- Sistemas ERP
- Seguro dental
- Seguro oftalmológico
Quality Control Laboratory Team Leader
PLI | Petronas Lubricants International —Canovelles, Barcelona provincia
- De 50.000 € a 61.000 € al año
- Español
- Inglés
- Oficina
- Seguro médico privado
- Seguro de vida
Solicitud rápida
6d
Data Classification, Standards and Definitions Partner — Job Architecture & Skills
Sanofi —Barcelona, Barcelona provincia
- De 49.600,00 € a 66.133,33 € al año
- Informática
- Project management
- Grado
13d
Junior Technical Product Engineer – Gaming Hardware/Audio (METADOX)
METADOX GmbH —Sant Cugat del Vallès, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Informática
- Inglés
- Oficina
Solicitud rápida
6d
Research Grants Project Manager (Project Management Office)
Barcelona Supercomputing Center (BSC) —Barcelona, Barcelona provincia
- Jornada completa
- Microsoft Powerpoint
- Microsoft Word
- Español
13d
Associate Director, IMACE Scientific Content, NS
Novartis —Barcelona, Barcelona provincia
- De 73.100 € a 135.700 € al año
- Jornada completa
- Doctorado
- Inglés
- Liderazgo
Senior Product Manager - Flight Data Services
AirHelp —Barcelona, Barcelona provincia
- De 18.000 € a 30.000 € al mes
- Jornada completa
- Trabajo híbrido
- Ventas
- Oficina
- APIs
- Teletrabajo opcional
Solicitud rápida
Associate Director / Associate Principal, Patient-centered Mixed Methods, Survey & Implementation Science Research
IQVIA —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Doctorado
- Inglés
- Investigación
Associate Director - Clinical Data Analytics & Technology
Novartis —Barcelona, Barcelona provincia
- De 63.600 € a 118.000 € al año
- Jornada completa
- Inglés
- Investigación
- Oficina
CX Documentation and Translation Executive (German & English) – (Hybrid) – (Temporary 6 months)
eDreams ODIGEO —Barcelona, Barcelona provincia
- Microsoft Word
- Inglés
- Oficina
1d
Quality Control Specialist for Defence Mapping Solutions
AIRBUS GEOTECH, S.A —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Español
- Inglés
- Máster
Quality Assurance Technician
Centrient Pharmaceuticals Netherlands —Santa Perpètua de Mogoda, Barcelona provincia
- Jornada completa
- Español
- Inglés
- Oficina
Solicitud rápida
Senior Consulting Project Manager, French Speaker
Autodesk —Barcelona, Barcelona provincia
- De 42.000 € a 61.600 € al año
- Jornada completa
- Español
- PMP
- Inglés
14d
Clinical Business Operations Associate - Portfolio & Operations Support
IQVIA —Barcelona, Barcelona provincia
- Jornada completa
- Microsoft Powerpoint
- Microsoft Excel
- Investigación
- Teletrabajo opcional
12d
Education Project Officer
VHIR —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Español
- Doctorado
- Hospital
Packaging Quality Specialist
PUIG —Barcelona, Barcelona provincia
- Español
- Inglés
- Máster
Quality Manager
Uriach Italy —Sant Cugat del Vallès, Barcelona provincia
- Español
- Microsoft Excel
- Inglés
Solicitud rápida

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Sr Quality Coordinator - Marketplace Experience

Glovo -
Barcelona, Barcelona provincia

Solicitud rápida

Detalles del empleo

Jornada completa
Hace 1 hora

Cualificaciones

Certificación Six Sigma
Español
Inglés
SQL
Portugués
Gestión eficiente
Liderazgo

Descripción completa del empleo

Company Description

Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

As our Quality Coordinator, your mission is to harmonize and elevate operational quality across our regional BPO operations. You will own the challenge of transforming our QA framework from an auditing function into an active, data-driven engine that predicts quality defects before they impact the customer. You will bridge cross-border execution with regional strategy, leveraging analytical rigor to build scalable quality processes that drive continuous improvement and customer satisfaction across hubs.

THE JOURNEY

Lead Multi-Hub Quality Strategy: Own the end-to-end quality framework and audit strategy across our BPO partner hubs, ensuring processes are standardized, scalable, and globally aligned.
Execute Continuous Improvement: Lead root-cause analyses to identify systemic process gaps, launching targeted improvement initiatives that directly boost customer satisfaction and SLA compliance.
Establish Closed-Loop Quality Frameworks: Feed quality audit insights directly back into recruitment profiling, onboarding curricula, and ongoing coaching mechanisms to proactively address recurring performance gaps.
Drive Regional Calibration & Consistency: Host structured, cross-site calibration sessions with BPO leads and auditors to minimize scoring variance and maintain consistent evaluation standards across geographies
Partner Cross-Functionally for Operational Scale: Collaborate closely with Regional Service Delivery Heads, Training leads, and external BPO operational managers to align operational priorities, resolve risks, and execute strategic regional initiatives.
Drive Independent Data Extraction & Analysis: Leverage SQL to extract, query, and analyze raw transaction and audit datasets, turning operational data into actionable insights and leading indicators of quality.

Qualifications

WHAT YOU WILL BRING TO THE RIDE

3 to 5 years of Quality Operations experience in fast-paced, tech-driven customer service, hospitality, or BPO environments, with a proven track record designing evaluation frameworks, running calibrations, and conducting root-cause analyses.
Lean Six Sigma Yellow or Green Belt certification or formal methodology training to independently execute process improvement projects and cycles.
Closed-loop quality vision and project management capability (PMP or equivalent appreciated) to manage multi-month initiatives and integrate QA insights directly into coaching mechanisms, recruitment profiling and training programs.
Vendor governance and risk modeling experience, with a background using leading indicators to spot quality defects before they impact customers and background auditing outsourced BPO performance.
Bilingual fluency in English and Spanish (C1/C2) to manage cross-border hubs, lead regional reviews, and align with global leadership (Portuguese proficiency is a strong plus).
Independent SQL proficiency with the ability to write standalone queries to extract, merge, and clean raw transaction and audit datasets without relying on data engineering.

Additional Information

At Glovo, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate. What you achieve matters and how you achieve it defines us. Together, they move the business forward and deliver great experiences. Learn more about our Leadership Principles here.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life?

Delve into our culture by taking a peek at our Instagram and check out our LinkedIn and website!

Solicitud rápida

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quality review experience empleos en barcelona provincia

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Quality Program Associate

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