20 publicaciones de empleo destacadas de remote chat support en madrid madrid provincia (¡Están contratando!)

Service Desk Agent
Alter Domus —Madrid, Madrid provincia
- Microsoft Word
- Informática
- Servicio al cliente
English-Spanish Bilingual Tier 2 Technical Support Representative
Fuku —Madrid, Madrid provincia
- Disponibilidad fin de semana
- Teletrabajo
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- Español
- Inglés
Solicitud rápida
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Infront Financial Technology GmbH —Madrid, Madrid provincia
- Jornada completa
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Coverflex —Madrid, Madrid provincia
- De 23.000 € a 30.000 € al año
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- Inglés
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- Jornada completa
- Trabajo híbrido
- Español
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Geotab —Madrid, Madrid provincia
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ING —Madrid, Madrid provincia
- Teletrabajo
- Inglés
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- Máster
- Plus transporte
- Seguro médico privado
Senior Concierge Corporate Travel Associate
IQVIA —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Microsoft Powerpoint
- Microsoft Word
- Español
Coordinator, Logistic Execution
CHEP —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Microsoft Excel
- Inglés
- Grado
Business Development Representative (BDR)
Coverflex —Madrid, Madrid provincia
- De 23.000 € a 30.000 € al año
- Horas extra
- Teletrabajo
- CRM software
- Español
- Ventas
Procurement Administrator, Europe Pallets
CHEP —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Español
- Sistemas ERP
- Sin necesidad de experiencia
- Plan de pensiones
7d
Senior UX Writer (Maternity Cover)
DICE —Madrid, Madrid provincia
- Teletrabajo
Solicitud rápida
6d
Business Development Representative-French Speaker
OneTrust —Madrid, Madrid provincia
- CRM software
- Ventas
- Marketing
Solicitud rápida
Office Based Business Development and Account Manager
CHEP —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Español
- Ventas
- Salesforce
Technical Customer Success Specialist
Dcycle —Madrid, Madrid provincia
- Trabajo híbrido
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FP&A Analyst
CHEP —Madrid, Madrid provincia
- Jornada completa
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- Microsoft Excel
- Máster
- Contabilidad
Growth Lead - Terapia
Docplanner —Madrid, Madrid provincia
- Jornada completa
- Microsoft Word
- SQL
- Python
- Abono gimnasio
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B2B Product Marketing - Productions Growth
ElevenLabs —Madrid, Madrid provincia
- Jornada completa
- Teletrabajo
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German-Speaking Agent for Hospitality Industry – Relocation to Greece
RDN CONS —Madrid, Madrid provincia
- De 20.000 € a 23.000 € al año
- Teletrabajo
- Inglés
Solicitud rápida
3d
Compliance Engineer - EU
ElevenLabs —Madrid, Madrid provincia
- Jornada completa
- Teletrabajo
- Oficina
- Scripting
- Servicios financieros

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Service Desk Agent

Alter Domus -
Madrid, Madrid provincia

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Detalles del empleo

Cualificaciones

Jira
Microsoft Word
ITIL Foundation
Informática
Servicio al cliente
Gestión de servicios de IT
LogMeIn
Sistema operativo Windows
Microsoft Office
TeamViewer
ServiceNow
IT

Descripción completa del empleo

ABOUT US:

As a world leading provider of integrated solutions for the alternative investment industry, Alter Domus (meaning “The Other House” in Latin) is proud to be home to 90% of the top 30 asset managers in the private markets, and more than 6,000 professionals across 24 jurisdictions.

With a deep understanding of what it takes to succeed in alternatives, we believe in being different - in what we do, in how we work and most importantly in how we enable and develop our people. Invest yourself in the alternative, and join an organization where you progress on merit, where you can speak openly with whoever you are speaking to, and where you will be supported along whichever path you choose to take.

Find out more about life at Alter Domus at careers.alterdomus.com

JOB DESCRIPTION:

Provide first-line technical support to Alter Domus users as part of a global, multi-site Service Desk operating across multiple time zones. This role focuses on delivering consistent, high-quality IT support to a geographically diverse user base by resolving incidents and fulfilling service requests in line with defined service levels.

Working under the guidance of the Service Desk Manager, the Officer contributes to maintaining reliable and efficient IT service delivery by combining technical troubleshooting skills with strong customer service, ensuring a seamless user experience across global operations.

Key Responsibilities

Handle incoming tickets (Service portal,calls, chats, emails) in line with SLA targets
Log, categorize, and prioritize tickets accurately in ITSM tool (Jira Service Management)
Resolve L1 incidents and fulfil standard service requests
Perform initial triage and escalate unresolved issues to L2/L3 teams
Deliver high-quality customer service and maintain strong communication
Provide regular updates to users on ticket status
Ensure First Contact Resolution (FCR) wherever possible
Follow ITIL-based Incident, Request, and Knowledge Management processes
Maintain accurate ticket documentation and audit trails
Adhere to shift schedules and coverage requirements (24x5 / 24x7 as applicable)
Use existing knowledge base to resolve incidents
Contribute to knowledge article creation and updates
Adapt current AI/Automation solutions and identify any additional automation opportunities.

Education & Experience

Degree in Computer Science, Information Technology, or related field (or equivalent experience)
1–3 years of experience in IT Service Desk / Technical Support
ITIL Foundation certification (preferred but not mandatory)

Key Skills & Competencies

Experience with ITSM and ITIL framework.
Strong communication and customer service skills
Ability to work in a fast-paced, global environment
Microsoft Technologies: Windows 10/11, Windows Server, Office 365/Microsoft 365 (global tenant management)
Global ITSM Tools: Experience with ServiceNow, Jira Service Management, or similar enterprise platforms
Remote Support Tools: Global remote support solutions (TeamViewer, Bomgar, LogMeIn, etc.)

WHAT WE OFFER:

We are committed to supporting your development, advancing your career, and providing benefits that matter to you.

Our industry-leading Alter Domus Academy offers six learning zones for every stage of your career, with resources tailored to your ambitions and resources from LinkedIn Learning.

Our global benefits also include:

Support for professional accreditations such as ACCA and study leave
Flexible arrangements, generous holidays, plus an additional day off for your birthday!
Continuous mentoring along your career progression
Active sports, events and social committees across our offices
24/7 support available from our Employee Assistance Program
The opportunity to invest in our growth and success through our Employee Share Plan
Plus additional local benefits depending on your location

Equity in every sense of the word:

We are in the business of equity, in every sense of the word. For us, this means taking action to ensure every colleague has equal opportunity, valuing every voice and experience across our organisation, maintaining an inclusive culture where you can bring your whole self to work, and making Alter Domus a workplace where everyone feels they belong.

We celebrate our differences, and understand that our success relies on diverse perspectives and experiences, working towards shared goals and a common purpose. We take pride in creating a workplace where all our people are empowered to be truly invested in the alternative and bring their whole selves to work.

We are committed to ensuring a welcoming recruiting and onboarding process for everyone. Please contact our hiring team if you require any accommodations to make our recruitment process more accessible for you.

(Alter Domus Privacy notice can be reviewed via Alter Domus webpage: https://alterdomus.com/privacy-notice/)

#LI-HYBRID #LI-DH1

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Refina tu búsqueda

remote chat support empleos en madrid madrid provincia

Service Desk Agent

English-Spanish Bilingual Tier 2 Technical Support Representative

Customer Support Consultant (m/f/d)

Placement & Solutions Specialist

Opportunities in Supply Chain, Logistics Execution – MULTIPLE LANGUAGES

IT Support Specialist

Voice Interactions Expert

Senior Concierge Corporate Travel Associate

Coordinator, Logistic Execution

Business Development Representative (BDR)

Procurement Administrator, Europe Pallets

Senior UX Writer (Maternity Cover)

Business Development Representative-French Speaker

Office Based Business Development and Account Manager

Technical Customer Success Specialist

FP&A Analyst

Growth Lead - Terapia

B2B Product Marketing - Productions Growth

German-Speaking Agent for Hospitality Industry – Relocation to Greece

Compliance Engineer - EU

Quiero recibir la alerta de empleo más reciente de remote chat support en madrid madrid provincia

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