Technical Support Advisor - Danish - Malaga

Detalles del empleo

Position: Technical Support Advisor

Location: Malaga, Spain

Work model: On-site

Employment type: Full-time.

DUTIES AND RESPONSIBILITIES:

Provide 1st level IT support to the client employees via phone, mail and chat or via self-service portal
Provide support to client’s employees in the operation of user systems and peripheral devices
Perform root cause analysis and troubleshooting via phone and/or remote access and monitor IT requests and issues in the client’s ITSM system including their categorization and prioritization of IT issues and requests
Be accessible and provide a first resolution rate by using internal knowledge databases
Cooperate with client’s 2nd level service organizations and external service providers.

REQUIREMENTS:

Have a proficient or bilingual level of Danish and advanced English (minimum C1)
Experience in 1st or 2nd level IT support, ideally in a large company environment
Have good IT knowledge, especially of Windows 10, Office 365 and MS Teams and in troubleshooting hardware and software
Have an analytical approach to complex issues
Have experience in ITSM ticket systems (ideally in ServiceNow)
Knowledge of processes according to ITIL V4 good to have
Have high customer and service orientation and high sense of responsibility
Have a reliable and systematic way of working
Are willing to learn and develop technical and soft skills
Have high motivation and willingness to work in a global team.

OFFER: