Turn everyday conversations into unforgettable holidays - combine your passion for customer service with your sales skills to inspire customers, exceed targets, and deliver exceptional experiences from the very first interaction.
As a Customer Experience Specialist in our Guest service team, your mission is to create seamless and inspiring customer journeys - from the first enquiry through to post-booking support. You’ll combine your sales expertise with outstanding service skills to convert enquiries into bookings, resolve issues efficiently, and ensure every guest interaction builds trust, satisfaction, and loyalty.
Own and deliver high-quality customer interactions, converting inbound enquiries into confirmed holiday bookings
Collaborate with colleagues across teams and Awaze locations to ensure a seamless and consistent customer experience
Analyse customer needs and recommend tailored holiday solutions, including upselling relevant add-ons such as insurance
Handle post-booking enquiries and resolve customer issues efficiently, aiming for first-contact resolution
Use systems and structured troubleshooting guides to accurately assess and manage customer queries
Manage and escalate complex cases appropriately, ensuring timely and effective resolution
You’ll thrive in this role if you enjoy speaking with customers, have a natural flair for sales, and take pride in delivering excellent service in a fast-paced environment.
We’re looking for someone who brings:
Proven experience in a sales and/or customer service role
Strong commercial awareness and confidence working towards targets and KPIs
Solid administrative and system skills (e.g. Microsoft Office, Salesforce, or similar platforms)
A structured, solution-oriented mindset with strong problem-solving abilities
A proactive and collaborative approach to getting things done
It will be a bonus if you have experience in travel, hospitality, or working within a contact centre environment.
How you'll make an impact
Own and deliver sales performance by converting enquiries into bookings and achieving targets
Collaborate with colleagues to ensure consistent service delivery and knowledge sharing across teams
Improve customer experience by resolving issues quickly and effectively, aiming for first-contact resolution
Drive efficiency by optimising call handling times and adhering to processes and service standards
Contribute to customer satisfaction, quality scores, and overall service excellence across the Contact Centre
Why you’ll want to work at Awaze
We offer a versatile position in a strong professional and social environment - one you’ll have the opportunity to influence and help shape. You’ll be part of an international company that invests in the future, and join a dynamic, fast-paced department with skilled and committed colleagues who support each other.
We’re a people-first business - and we know that our success starts with our teams. Here’s a glimpse of what you’ll enjoy:
Generous discounts on holidays across our brands
Real opportunities to grow, learn and shape your role as well as careers progression vertically or horizontally, cross countries and responsibilities
Our mission is clear - to create amazing holidays with Europe’s widest choice of holiday homes.
With more than 110,000 properties across Europe, we are the largest managed vacation rentals business in the region. Our ambition is not only to be the biggest, but the best provider of holiday homes in Europe.
As travel continues to evolve, we are focused on what comes next. We will keep strengthening our relationships with guests and homeowners, continuously improving the way we work, and delivering strong performance. By making things simpler and smarter, we are building a business that is ready for what’s next - powered by proud, passionate and inclusive people.
This role is office-based in our vibrant office in central Malaga - C. Mauricio Moro Pareto, 2.
We're looking for our new colleagues to start 8th June and the employment will expire in September with an opportunity for a perm position afterwards.
Your first 2 weeks will be onboarding and training to ensure you get a great start. Working hours during the onboarding will be 9.00-17.00 during normal weekdays
After the onboarding period, working days will be scheduled across the entire week with 5 working days and shifts from 09.00-20.00
If this sounds like the right next step for you, hit “Apply” and follow the instructions to submit your application. We tailor our recruitment process to each role to give both you and our hiring teams the best possible chance to assess whether this could be the start of a successful collaboration. You’ll hear from us shortly after we’ve reviewed your application.
We’re committed to running an inclusive and accessible recruitment process. All applicants will receive equal consideration for employment, and if you have any specific requirements or adjustments needed for the interview, just let us know when you accept your invitation - we’re happy to accommodate.
