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Management of the entire customer service team (training, control, etc.)
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Checking and management of returns
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Definition and review of the most important KPI’s
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Carry out different A/B tests with different macros and autoresponses to try to lower the % of returns and/or claims
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Review of alerts for orders that may be fraudulent
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Review and management of claims in PayPal, Stripe and RLL
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Control of delivery times
We are clear about where we want to go and what we should do, but if you think we can innovate in something that we have not contemplated… we would love to hear from you, someone without mincing words!
Be witty and creative, wanting to propose challenges and give a different and disruptive point of view and someone who loves dealing with people.
