Salary: £28,598 to £31,022
Working Arrangements: Full Time
Hours of Work: 37 hours per week
Status of Employment: Permanent
At Berneslai Homes, we strive to be an ambitious, forward-thinking social housing provider and employer. Working for us offers you a chance to play a real part in improving homes and communities throughout Barnsley.
Managing around 18,000 homes on behalf of Barnsley Council, our ‘3 Cs’ values are at the heart of all we do here – we promise to always put the Customer first, have a Can do attitude to make change happen, and stay Curious to make sure we get things right.
We’re proud to announce that we are the first local authority to achieve the highest C1 grading from the Regulator of Social Housing following our recent inspection. This outcome means that we meet consumer standards as a landlord, identify when issues occur, and implement plans to prevent recurrence—demonstrating our commitment to providing high-quality homes and prioritising tenant safety, needs, and well-being.
The Income Officer role:
There is an exciting opportunity to join our team as an Income Officer!
Within this role you will deliver a high-quality debit management and rent arrears recovery service in accordance with the organisations policies and procedures whilst providing a responsive income management information and advisory service that is accurate and supportive to customer needs and aids the sustainment of tenancies.
Key duties and responsibilities of our Income Officer:
- To provide a responsive service to customers’ enquiries in relation to their rent account.
- To monitor rent accounts with an arrears balance daily and ensure prompt contact with the customer using a variety of methods, such as letters, outbound calls, text messages, emails and home visits.
- To provide non-judgemental, firm but fair advice to tenants to establish an understanding of the help and support that is available, what their responsibilities are and what is required for them to resolve their situation.
- To understand customers’ financial situation and negotiate affordable arrears repayment agreements and take corrective action when agreements are not maintained.
- To work proactively and in partnership with internal and external support services, such as the Tenants First Team, CAB, Credit Union to assist customers in sustaining their tenancies.
- To prepare and hand-deliver legal Notices of Seeking Possession and Notices of Possession Proceedings including supporting documentation.
Please refer to the full Job Description and Employee Specification upon completing your application.
What we’re looking for in our Income Officer:
- 4 GCSEs Grade 4 or above (A-C Grade) or equivalent qualification OR ability to demonstrate relevant experience.
- Demonstrate a positive, flexible approach to team working, be self-motivated and responsive to change
- Experience of working in a Housing/Finance environment involving the recovery of income and maintaining accurate records.
- Experience in interviewing and negotiating agreements/actions with customers
- Knowledge and understanding of the impact of financial exclusion and changes to the benefits system have on customers
- Have a positive approach to call handling when taking inbound calls on a busy service helpline ensuring customers are fully supported
What you might be asking is, why work for us?
We are proud to put our people first! By joining Berneslai Homes, you will have access to a wide range of employee benefits including:
- Agile Working Package
- Excellent Pension Scheme
- Discounted Gym Membership
- Health & Wellbeing Checks
- Fantastic Training and Development Opportunities
Key Dates:
Shortlisting is due to take place week commencing 6 July 2026 and interview dates are due to take place on 13 and 14 July 2026. Please note these dates are subject to change.
Further Information
For an informal discussion about this role, please contact Sanchia Waite, Income Manager on 07918334770.
We conduct spot checks for AI use in applications to ensure a fair and transparent recruitment process. If AI use is suspected, we may contact you to discuss it, which may result in your application being withdrawn.
- This post requires a Basic Criminal Record Check.
- CVs will not be accepted.Berneslai Homes values diversity in its workforce and encourages applications from all sectors of the community.
