The Location Services Analyst executes the services in his/her areas of responsibility and may oversee the work of junior team members. The scope of the job may include a wide range of Workplace Solutions customer services activities, delivered on-site at an Accenture location or across multiple locations. These may include workspace set-up, audio-visual support, catering services, document services, switchboard services, reception services, floor support services and other location services. He/She is expected to independently carry out routine tasks according to Workplace Solutions guidelines and/or under supervision of a supervisor.
Independently complete a wide range of Workplace Solutions customer services activities such as workspace set-up, A/V support, catering, document services, switchboard, reception, floor operations support, space utilization management or other location services. The role involves a variety of responsibilities to support workplace operations, including:
Administrative & Operational Support: Performing location-specific administrative tasks, managing invoices, and handling duplicating and archival processes.
Facilities & Vendor Management: Acting as a contact for landlords and external providers, managing contracts, and maintaining general use areas.
Employee Experience: Supporting new joiner integration, greeting visitors, managing space reservations, and providing AV and meeting room support.
Health, Safety & Security: Implementing safety protocols and maintaining related records.
Technical & Tool Support: Offering basic tech support for office equipment and Workplace Solutions tools, including training and troubleshooting.
Commodity & Strategy Oversight: Supporting the management of Workplace Solutions commodities and ensuring compliance with strategy.
Problem-solve by drawing on knowledge of other departments utilizing network of contacts.
Act as a resource for questions from workgroup and customers.
Prepare daily, weekly, and monthly reports Analyst with the office or workgroup.
