Description
Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.
Main functions
- User´s support: remote and on-site support.
- Microsoft System Administration: Medium level. Appreciate AZURE's knowledge.
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Manage Active Directory: manage user accounts, sec. groups, and distribution lists.
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Office 365 Apps and Exchange: Acknowledge to user email administration and manage O365 features.
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Give remote support and physical support to all stores in EMEA.
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Experience with ticketing system tools (Manage Engine and JIRA).
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Support and maintenance of users' computer equipment. (PC, Laptops, Desktops, Printers, peripherals, and wires).
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Phone support for internal users.
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Incident Management (SLA)
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Acknowledge Network devices (medium level) (Routers, Switches, Firewall)
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Document incidents/Problems in Ria's store applications
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Generate reporting | Impact analysis
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Able to work in a fast-paced environment and analyze/troubleshoot complex problems.
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Update and manage Support and Incident tickets.
Qualifications – External-
Title in system administration and network.
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Acknowledge an Infrastructure (Switches, Routers, Servers, Workstations, and Printers)
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Acknowledge microcomputing.
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Medium - High English Level.
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Other technical skills desired
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Networking
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Understanding of TCP/IP
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Assembly Telecom rack
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Availability to give On-duty support and overtime.
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Time flexibility
