WHAT YOU'LL DO-
Lead and coordinate the work of two operational teams within the partnerships function, ensuring clear ownership, accountability, execution quality, and continuous process improvement
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Drive the onboarding of PSP companies onto processing channels brought in by the business development team - from first contact through to live transactions
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Build, maintain, and scale integrations with new and existing partners, ensuring smooth technical and commercial setup processes
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Own and oversee a portfolio of merchant accounts across multiple partner channels - monitor performance, identify risks, and drive resolution
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Maintain and continuously improve the partner risk register, proactively managing compliance, IPS, acquirer, and operational risks
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Oversee merchant account infrastructure, including volume limits, transactional activity, statuses, and operational history
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Review, negotiate, and optimize commercial terms including processing rates, settlements, rolling reserves, and deposits
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Manage incoming partner-related requests across compliance, IPS, operational, and acquirer matters - ensuring timely coordination and resolution
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Resolve settlement delays, operational escalations, and debt-related issues directly with partners
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Identify opportunities to scale partner capacity, improve operational efficiency, and optimize existing payment solutions
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Collaborate closely with Business Development, Routing, Compliance, Finance, and Operations teams to support sustainable partner growth and operational stability
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Contribute to the development and standardization of internal partnership processes, reporting, and operational controls
WHAT YOU NEED TO SUCCEED IN THIS ROLE-
Previous leadership experience within partnerships, account management, operations, or payment infrastructure teams
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Proven ability to lead and coordinate multiple teams in a fast-paced fintech, acquiring, or payment infrastructure environment
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At least 4+ years of experience in account management, partner success, onboarding, or partnership operations within a PSP, acquirer, payment gateway, or payment infrastructure company
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Strong understanding of payment processing, including approval rates, acquiring flows, settlements, risk management, and compliance frameworks
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Hands-on experience managing merchant accounts and PSP relationships with a deep understanding of how the payments ecosystem operates
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Strong operational mindset with the ability to manage multiple priorities, resolve escalations, and improve complex workflows
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Comfortable working with operational dashboards and data; confident Excel skills are required, experience with BI or operational analytics tools is a plus
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Ownership-driven approach - able to proactively identify issues, make decisions, and drive solutions independently
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Strong communication and stakeholder management skills, with the ability to work effectively across technical, operational, commercial, and external partner teams
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Fluent russian and strong English communication skills
WHAT WE OFFER
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An opportunity to make something great even greater, you can be the reason why we grow, develop, and become the best fintech company on the market!
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Career prospects - we are young, we have huge ambitions, and it is important that our employees grow with us
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Work with coworkers who are passionate about their business
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Compensation that will fully correspond to the competence and knowledge, with yearly performance reviews
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The opportunity to attend conferences, courses, and professional development at the company's expense - we favor the continuous development of our employees
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Remote / Hybrid type of work
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21 days of vacation time; bank holidays; sick leaves; additional birthday day off.
You can find out more about our team, our values, and the unique ways we celebrate our successes here: https://fyst.com/culture
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