DUTIES AND RESPONSABILITIES
Product Diagnosis and Repair:
- Examine and diagnose issues reported by clients regarding malfunctioning or damaged products.
- Perform repairs on products, equipment, or devices to restore them to proper working condition.
- Utilize specialized tools and equipment to perform repairs efficiently and accurately.
Client experience and Communication:
- Communicate with clients to understand the nature of the issue and provide updates on repair progress.
- Collaborate with sales associates to address any product or service-related concerns.
- Ensure client satisfaction by providing timely and effective repair solutions.
Inventory and Parts Management:
- Maintain an organized inventory of repair parts and tools, ensuring availability for repairs.
- Order replacement parts as needed, following established procedures and budget guidelines.
Quality Assurance and Compliance:
- Adhere to company and industry standards for repair quality and safety.
- Document repair processes and outcomes, maintaining accurate records for future reference and analysis.
Product Feedback Reporting
- Gather and document customer feedback and product issues encountered during repairs.
- Communicate product feedback to the appropriate teams for further analysis and improvement initiatives.
