Our team is growing, and we are looking for enthusiastic individuals who are looking for new challenges. We are hiring Transfer Assistants for a receptive agency in Barcelona Airport who will work during Summer Season 2026 until the end of October.
As a transfer assistant you are the first person the client will meet, and you should make sure everything is ready for them upon arrival. You will welcome them, provide them with all the details needed and walk with them to their transfer. Any queries they might have we should be able to solve them and help them make the most out of their holidays.
Main responsibilities:
- Welcome the customers at the airport upon arrival.
- Coordinate and assist transport from the airport to the hotel.
- Manage all administrative procedures in the system, including entering arrivals and departures, updating records, and reporting any incidents.
- Service/operational assistance with delays including incident handling
- Capture and log any complaints following the company complaint procedures
- Communicate any last minute changes
- Understand Risk and safety procedures and escalate where appropriate.
- Report any changes/inconsistencies found to our main office
