We are looking for a Change Management and Digital Adoption Consultant based in Madrid, available to work on-site at our client's offices. In this role, you will co-create and deploy communication, training, and on-site support plans for a major Salesforce implementation project. Working in coordination with the project's methodological lead, you will be the visible face, the connecting bond, and the driving force behind user adoption and change management.
Main Responsibilities
Communication Plan Execution: Draft, design, and launch internal communication content (newsletters, infographics, teaser updates) to keep users informed and motivated throughout the transition.
Training & Capability Building: Create agile training materials (quick guides, visual manuals, short videos) and deliver engaging on-site workshops and training sessions for platform users.
On-Site Support & Resistance Management: Provide hands-on support at the client's offices to resolve daily user queries, mitigate tool resistance through close interaction, and gather direct on-the-ground feedback.
Methodical Tracking: Report structured progress on training plans, session attendance, and key user blockers or feedback detected on the floor.
Change Champions Facilitation: Directly support and engage identified super-users (Change Champions) within the client's organization, ensuring they have the tools needed to assist their peers.
Requirements & Experience
Location & Availability: Availability to work 100% on-site (Madrid) at the client's offices during specific phases or key milestones of the project.
Role Experience: 3-5 years of proven experience executing change management plans, digital adoption strategies, or internal training/communication initiatives within technology implementation projects.
Salesforce Foundation: Functional knowledge of the Salesforce ecosystem (navigating the platform, understanding object logic, standard business processes, and basic reports/dashboards).
Communication & Interlocution: Exceptional public speaking, group facilitation, and writing skills, with a proven ability to act as a functional liaison between final users and technical methodologies.
Delivery & Execution Focus: Highly organized, methodical, and proactive profile focused on everyday delivery, tracking project KPIs, and resolving friction in fast-paced environments.
Languages: Full professional proficiency in English is a plus.
What do We offer
Permanent contract.
Flexible Schedule. We make it easy. Balance your professional and personal life.
Trainings & Certifications. Improve your skills and get the official certificate from our main partners.
Home Office.
Flexible retribution (public transport ticket, Ticket restaurant, …).
Health insurance.
OMEGA in action. Our commitment to a better society is not just an intention.
About us
Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI.
Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.
With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.
We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.
Client satisfaction is at our core (rating: 4.9/5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).
At Omega CRM, we believe in growth through people – guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.
