We are looking for our Chief Operating Officer — the leader who will rebuild the operating system of Plenit, formerly Jotelulu, so that growth, partner experience, and team velocity keep compounding through our next stage. You will report to the CEO, sit on the Executive Committee, and be the partner the rest of the leadership team turns to when a decision needs to get made and an execution plan needs to ship.
This is not a coordination role. It is an ownership role. The things that worked at 30 people are quietly breaking at 130 — and will silently kill Jotelulu at 300 if no one rebuilds them in time. You will redesign how we plan, decide, measure, and run the company across four markets and our own infrastructure, so we are ready for the next 170 hires before they arrive.
This is a hands-on role. You will sit with partners, with country teams, with engineers in the data center, and with the CFO closing the books. You will spend more time fixing things than presenting about them.
-
Own the operating system of the company: planning rhythm (annual, quarterly, weekly), decision-making forums, executive cadences, and the metrics that matter — NRR, partner cohorts by vintage and market, gross margin, operating efficiency.
-
Redesign the company structure for 300 people, then for 600, before either number arrives. Make the org chart serve the strategy, not the other way around.
-
Be accountable for gross margin and operating efficiency at a P&L level. Industrialize the 20% of work that creates 80% of partner value, and cut the rest.
-
Make multi-country execution boring. We operate in Spain, Portugal, France, and Mexico, each one led by a Country Manager running a real local team on top of our own infrastructure. You own the operating model behind it, so the same partner gets the same quality of service in Madrid, Lisbon, Paris, or Querétaro — and you own the playbook to open the next ones: support the market research decision-making, market entry, initial setup, hiring the first local team, and getting to operational steady state without reinventing the wheel each time.
-
Be accountable for the reliability our partners trust their business to: uptime of our sovereign cloud, security posture, incident response, and business continuity. In numbers, not narratives.
-
Build a finance and ops stack that closes the books in a week, forecasts cash with two-week precision, and gives the CEO and the board a single source of truth.
-
Partner with the People function to design org structures, lead workforce planning, and ensure the culture scales with the business, while hiring, developing, and raising the bar of the leaders who report into you, with the honesty to make the hard call when someone is no longer the right fit
-
Be the person every functional leader calls when a decision is stuck — and unstick it the same day. Move us from “committee created” to “friction removed.”
-
Partner cross-functionally with Product, Engineering, GTM, and Finance to translate strategy into execution and execution into measurable outcomes.
-
Embody Day 1 every day: speed of a 50-person company at the size of 500, allergy to status meetings without decisions, bias for two-way doors and reversible calls.
-
10+ years of experience in B2B technology, with a meaningful portion of that time in operating roles (COO, VP Operations, GM, or equivalent) at a high-growth software, cloud, or platform company.
-
Proven track record scaling a B2B company, in more than one country.
-
Direct experience rebuilding a company at least once between 100 and 500 people, without breaking the speed or the culture that made it work in the first place.
-
Strong commercial and financial fluency: you can read a P&L the way most people read a tweet, and you have owned operational KPIs and gross margin at a board level.
-
Proven leader of leaders: you have hired, developed, and made hard people calls at director and VP level, and the leadership teams you have built have outperformed.
-
Fluent Spanish and professional working English.
-
Experience scaling a cloud, SaaS, or platform business from early-stage into category leadership.
-
Multi-country operating experience across Europe, including comfort operating across LATAM time zones and cultures. Bonus if you have opened a new country from scratch — entity setup, first local hires, and getting to revenue.
-
A view on agentic AI in operations: how to use it to remove work, not to add headcount.
-
Operator mindset: comfortable owning P&L, forecasting accurately, and making trade-offs between growth and efficiency without flinching.
Plenit (formerly Jotelulu) is the Operating Platform for IT Service Providers. We help MSPs, ISVs, VARs, and IT resellers run, scale, and grow their businesses on top of our own sovereign infrastructure, with footprint across Europe and the Americas.
We are a European cloud platform with a clear conviction: digital sovereignty matters, and the IT channel deserves a partner that speaks their language, builds for their reality, and stays close to the ground. We are not enterprise-y. We are simple, pragmatic, and obsessed with our partners’ success.
Five years in, we are 130 people, four countries, and growing fast — which is exactly why we are bringing this role on now.
We’re passionate about technology, but we’re also a bit geeky—we love Star Wars, video games, 90s movies, and pop culture.
We work hard and with passion, but we also have a great time together. At Jotelulu, you’ll find a balance between work and fun, where teammates often become friends, and boredom is rare—there’s always something new, unexpected, and memorable happening.
Videos behind the scenes
Meet our team!
This is how we roll at events!
Our own event, the SUMMIT
What We Offer
At Plenit, we aim to create an environment where people can grow, enjoy what they do, and bring their best selves to work. That’s why we’ve designed a benefits package that reflects who we are, how we work, and what we value as a company.
Our Culture
Our culture is how we work, how we relate to one another, and how we build something meaningful together.
It’s not about “cool” values for a website — it’s about real behaviors we live every day: a positive atmosphere, accountability, trust, and effectiveness.
We are committed to:
A great working environment built on teamwork, optimism,
joy and the drive to do things well.
Responsibility and
ownership, because everyone knows what needs to be done and finds the way to make it happen.
Trust, as the foundation of teamwork and our relationships with partners.
Effectiveness, focusing on results and constantly challenging ourselves to ensure we’re on the right path.
Special Days
You’ll enjoy:
December 24th and 31st off,
Your birthday off — because we believe your day should be yours.
Competitive Salary
We offer a competitive salary aligned with the market and reviewed periodically to ensure fairness and recognition.
Continuous Learning
We support your professional growth through internal training, learning resources, and development plans tailored to your career path.
Private Health Insurance
You’ll have access to private health coverage, giving you peace of mind and support in your day-to-day life.
Informal Events
We believe in celebrating achievements, strengthening team bonds, and having fun along the way. We regularly organize informal events and activities to enjoy time together and reinforce our team spirit.
