The IT Compliance Change Management Expert is responsible for establishing, formalising, and continuously improving IT change management and governance-related processes across the organisation. The role ensures that IT processes, policies, and controls are clearly defined, consistently applied, and aligned with regulatory, security, and compliance requirements.
The position plays a key role in building organisation-wide awareness of IT Compliance & Governance topics and in preparing the company for mandatory certification and regulatory frameworks such as NIS2 and ISO 27001.
Key Responsibilities:
IT Process & Policy Formalization:
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Lead the formalization and continuous improvement of IT change management and related governance processes
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Conduct and maintain an inventory of existing IT policies, standards, procedures, and documentation
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Identify gaps, overlaps, and inconsistencies in current documentation and processes
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Define, document, and maintain policies, procedures, and process flows in alignment with best practices and regulatory requirements
Compliance & Governance Awareness
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Develop and drive Compliance & Governance awareness across the organization
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Design and deliver training sessions, workshops, and information materials for IT and business stakeholders
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Act as a subject matter expert for IT Change Management and related governance topics
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Promote a culture of compliance, accountability, and controlled change
Certification & Regulatory Readiness
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Coordinate and support preparation activities for mandatory and strategic certifications and regulations, including NIS2 and ISO 27001
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Support internal and external audits related to IT Change Management, Governance, and Compliance
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Ensure that IT change-related controls are properly designed, documented, and evidenced
Cross-Functional Collaboration
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Work closely with other IT Governance & Compliance towers (ITGC / SOX Compliance, IT Risk Management, IT Project Governance, IT Enterprise Architecture)
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Align change management practices with risk, security, architecture, and project governance requirements
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Collaborate with business stakeholders to ensure IT changes support business objectives while meeting compliance standards
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Support the PMO if requested / contribute to ongoing projects
Continuous Improvement
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Monitor the effectiveness of IT change management processes and controls
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Identify improvement opportunities and drive remediation initiatives
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Support the development of governance frameworks, metrics, and reporting
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Stay up to date on regulatory developments, standards, and best practices relevant to IT Governance and Change Management
Required Qualifications & Experience:
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Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field
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Several years of experience in IT Change Management, IT Governance, IT Compliance, or a related area
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Strong understanding of IT governance frameworks and standards (ISO 27001, COBIT, ITIL)
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Experience supporting audits, regulatory assessments, or certification processes
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Proven ability to work in complex, cross-functional environments
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Strong analytical and problem-solving skills
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Excellent communication and stakeholder management abilities
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Structured, detail-oriented, and proactive working style
