At Grand Hyatt Barcelona, one of the city’s newest luxury landmarks, we are looking for a service‑driven, detail‑oriented Reception Supervisor to join our Front Office team on a full‑time, permanent contract.
This role is ideal for hospitality professionals with a strong customer service mindset, proven experience using Opera / Opera Cloud, and a solid background as a Team Leader or Supervisor, with the ability to manage, motivate, and develop teams while delivering outstanding guest experiences.
As a Reception Supervisor at Grand Hyatt Barcelona, you will support the Front Office Management team in overseeing daily reception operations, ensuring that Hyatt brand standards of service, quality, and efficiency are consistently met.
You will act as a hands‑on leader, combining operational presence at the front desk with effective team supervision, guest issue resolution, and close coordination with other departments to ensure a seamless guest journey.
This is an operational role with rotating shifts, including weekends and public holidays.
- Ensure a smooth, efficient, and personalized check‑in and check‑out experience in line with Grand Hyatt brand standards
- Supervise front desk operations to guarantee a professional, warm, and consistent level of guest service
- Handle guest concerns, complaints, and special requests using service recovery principles
- Act as the main escalation point for operational or guest service issues during the shift
- Supervise, coordinate, and support the Reception team, fostering a collaborative and high‑performance work environment
- Organize staffing, task distribution, and priorities during the shift to ensure optimal coverage
- Support onboarding, training, and continuous development of Front Office colleagues
- Provide constructive feedback and contribute to team engagement and motivation
- Ensure correct and efficient use of Opera / Opera Cloud and other Front Office systems
- Oversee reservation accuracy, room assignments, billing, and guest profile data
- Monitor arrivals, departures, VIPs, groups, and guest preferences
- Support compliance with Front Office procedures and administrative controls
- Maintain effective communication with Housekeeping, Concierge, Reservations, Guest Relations, and other departments
- Coordinate special requests, amenities, upgrades, and complex operational situations
- Support and participate in daily Front Office briefings, ensuring clear handovers between shifts
- Represent the Grand Hyatt brand with professionalism, leadership, and attention to detail
- Ensure adherence to internal policies, quality standards, and safety procedures
- Actively contribute to continuous service improvement initiatives
