About the Role
As a Trainee, you will work closely with our Customer Service and Logistics teams, gaining hands-on experience across order management, customer support, CRM activities, and process optimization. You will collaborate with colleagues across Spain and Portugal, supporting business operations while contributing to an excellent customer experience. This role offers a unique opportunity to develop a solid understanding of customer service processes, supply chain operations, and cross-functional collaboration within an international environment. The position is based in our Madrid office and offers a valuable learning experience within an international and dynamic organization.
This is a 6-month internship starting in September 2026, with the possibility of extension based on performance and business needs. The internship includes a monthly compensation package in line with local market practices and company policy
What You Will Do
Support Customer Service and Order Management Representatives in Spain and Portugal with daily order management activities and customer requests
Assist in processing and monitoring customer orders, ensuring accuracy and timely execution
Support CRM activities, ensuring accurate customer data management and timely system updates
Analyze and follow up on customer inquiries that require additional investigation, ensuring timely resolution and customer satisfaction
Collaborate with our network of service specialists to identify opportunities to improve and optimize order-to-billing processes
Work closely with technical and service teams when customer issues require deeper investigation or specialist support
Support reporting and data analysis activities using Excel and other business tools
Participate in cross-functional projects involving Customer Service, Logistics, Sales, and Supply Chain teams
Who You Are
Bachelor's or Master's Degree, preferably in Business Administration, Economics, Supply Chain, Logistics, Engineering, or related fields. Recent graduates or students approaching completion of their degree are encouraged to apply
Fluent Spanish and good working knowledge of English are required. Portuguese is considered a strong asset
Good knowledge of Microsoft Office applications and Excel skills
Excellent communication and interpersonal skills
Strong problem-solving and analytical skills
Well organized, able to manage priorities, deadlines, and multiple activities simultaneously
Eagerness to learn and develop within a dynamic international environment
What We Offer
Hands-on experience of 6 months, in Customer Service and Logistics operations
Exposure to an international business environment across Spain and Portugal
Opportunities to collaborate with experienced professionals and cross-functional teams
A learning-oriented environment focused on professional development and continuous improvement
The chance to contribute to meaningful projects that positively impact customer experience and business performance
Join us and start building your career in Essity while making a real impact from day one.
17 lug 2026
Essity263334
